THE WORST customer service ever! their outsourced non-english speaking consultants lied and convinced me we could get high speed internet through direct tv - WRONG! I didn't believe it was legit and began investigating the very next day. I was right - they didn't know what they were talking about. They billed me $39.95 for equipment AFTER i cancelled the service and then they really started a mess with at&t (their internet partner). They sent me equipment too -- and the customer service through wirefly is worse than direct tv (if that's possible)
i have been on hold with these idiots for over 20 minutes now - do not ever use them!!! GO TO DISH NETWORK - they all speak english and don't lie to you.

My Direct TV reception has never functioned correctly at all. I called today to complain because I am fed up with the video pixelating and blanking out. The Agent wanted to charge me $49.00 for them to come out to my house and work on their equipment or they suggested I pay a monthly fee as insurance of $5.95 in case any service calls were required. This is crazy to me. It is all their equipment that they should be responsible for and I pay monthly a huge amount already.

They do not tell you up front they are going to treat you this way. They won't tell you that they consider your "SERVICE" to be on an 18 Month contract and if you do cancel their "service" they will charge the prorate of $360.00 for that cancellation. In order to be open an honest about it all they would have to reveal is that they are just the biggest money-grubbers in the Business and that they do not care one iota about customers they have already trapped.

The Direct TV DVR converter we were issued stopped working. After spending "forever" on the phone trying to get the thing working again I was told that we needed this replaced. We had to wait for a replacement to arrive and then mailed the broken one back. Again I had to spend time on the phone getting the new converter working.

Some time later when calling Direct TV with a billing issue we found out that the replacement of a non functioning converter now extended our contract another two years! We wanted to cancel the service but if we do, we have to pay a fee to get out of this extended contract. How can they do that without informing us?

If you move and call to disconnect, do NOT allow Direc TV to talk you into a "suspension" of service under the guise that you "might" sign up in the new place that you're moving to. It's a SCAM. At the end of three months from your original disconnect notice, Direc TV starts billing you your normal monthly amount without even hooking anything up. They send you an e-mail a few days before the billing is to resume again and give you the option of sending an e-mail back or calling an 800 number. I sent the e-mail 6 days before the three months was up, advising them I didn't want to resume service and do not resume billing me. I received an e-mail back from Direc TV acknowledging my e-mail - complete with a reference number. I never heard from Direc TV - although their Customer Service people said that I was sent an e-mail that told me I had to CALL in to cancel. They could not prove that I received the e-mail (I think my spam filter may have caught it) so not hearing anything from them, I assumed that I was done with Direc TV. NOT SO. 15 days later, I receive a bill in the mail with my normal monthly charge. I called - and after a warm discussion, I felt that it had been handled. Again NOT SO. After another 15 days, i receive another bill where they removed 83% of the charges stating that because I did not call in, I owed the "reduced" resumption bill for the number of days from the start of resumption until I called in after getting the first bill. Spent hours on the 800 line - talked to three levels of managers - they refuse to refund the approx 10 days of "NO" service. They want you to CALL in to cancel because then they get to "strong arm" you into signing back up. I sent them an e-mail, I know they received, saying NO. When will NO mean NO. I believe that all TV signal providers are crooked. They charge WAY to much for something we all used to get by putting up an antenna.

I had authorized a one time only use of my debit card to get a friends direct tv set up. Now direct tv took 536.19 dollars out of my account without my authorization and I need the money returned to my account I have done all the faxing and calling that we could do. the account number is of the card that the money was taken out of came from the account number is as follows 64054862 name on the account is Brianna Addington phone number 5735628109. I will what the 7 days for the money to be put back into my account if not legal action will be taken and calling chanel 2, to let everyone know what kind of dealing you all are doing, will not do this if the money is returned immediatly.

sincerly
Tonia Bridgeman