I am making a compalint about Direct TV. I signed up with them in February 2009. No problems with them at all. On September 8, 2009, I phone the Customer Care unit to tell them that I will phone in my payment on September 12, 2009. Septembeer 11, 2009, I was in the grocery store shopping, got in line to pay for the groceries. Items were rung up and I had a total of $77.00 grocery bill. I used my Visa (ATM) card to pay and my card read that I did not have any available funds in my account. I told the cashier to try the card again, because something had to be wrong. Nevertheless, embrassed and humilated in front of people of my card rejecting. I went to the nearst ATM to do an inquiry on my account. The machine told me that I was $583.00 negative in my account. Well, I hac to pay for the groceries with cash. thankk God that I had the funds with me to pay. I hurried home and turned on the computer to my banking account and saw that $771.80 had been taken out of my account by Direct TV. I was pissed to to all hell, immediately I phone Direct TV on September 11, 2009 aroung 10:00 p.m. and these were the things that I was told. I was told by Irish 100240007 that sice I owed $131.00 and had not paid for August/ September, they thought that I was buying out an early contract, therefore they charged me $360.00 early contract agreement being broken, $255.00 for recievers. Again this should have never happend, because my call on 9/8/2009 stated that the bill would be paid on Saturday 9/12/2009. The Customer Care people were very rude and had no comapssion. Iwas told the they would take $117.76 from the $771.00 that I had on the books. I renewed that account on September 11, 2009 for I was told that would be the only way that I could get my money. After renewing contract, I was told that I would get my money in 8 to 15 business days. Still PISSED to the max. by this time is midnight and no money, I did not have $771.80 checking account but the bank paid $ 583.00 and I had the rest in the account. September 15, 2009 made a calll to inquire on the status, Then I was told that it would take 30 days, soon October 15, 2009 again I should have the money posted tin my account. I went over the last 4 digits of my Personal Checking Account. Time went by, they didnt put the money in my personal account, they put it in my account for Direct Tv, which was very misleading and diffrent accounts. I was apoligized to for the mis representation that I had been given but my money started to dwendle away. $654.04 went down to $572.25( a paymment was taken out of my money that should have been sent to me. Well, I got my paychcek taht is depostied directly to my checking acount each payday. Now I owed the bank and the bank ended up taking my whole pay that weck and I still owed the an additional $88.00 If Direct TV had been located in Birmingham, I would have been at he door the next day. I am mad as hell because I have never seen anything like this in my life. Now on 10/6/2009, I spoke with Kelsey and Alex(Supervisor) going through the whole process again. They told me that I was upgraded on 9/15/2009 and in 30 days from there which is October 15, 2009 I would recieve my money in my account. Broke, discussed and needing my money NOW!!! The 15th of October fell on Thursday, I waited to 10/19/2009, called and spoke with Michael 100316008 and he told me that I would be getting back $508.76, I raised hell cause I had been lied too and made a fool out of. Michael evently transferred me to Supervisor Dominick, he stated as of 10/19/2009 no one had put in a request to put my money back onto my card. Then I asked how long would it be before I get my money, Dominick told me it would take 15 days. he calculated it to be November 9, 2009. I asked him if I didnt get the money then and 2 days later was time for a payment, whould they take the money away from me again, he answered yes, as long as your money is still and there is a cerdit on your Direct TV account, they would take more money out of my account. On November 9, 2009 it wil be 45days waiting for my money to be put back where they took it from. I am not guarateed as I was earlier my Kelsey that the refund request was submitted for $572.25 and that was promised and assured that is what I would get back. Now everything Dam thing is wrong cause my money is noe fading where I need it for my family.All Customwr Care and Supervisors that I spoke with about my problem, ended up being a liar. God does not like for his children to be used for nothing or nobody, Only Him. I will stay in the contract til the end, but at the same time if I'm asked about your company, I would say that dont get the service because it's a rip off and sucks. I will contacting my lawyer and Six On Your Side TV station, Consumer Protection Agency, Chamber of Commerece, Six On You side to let them know how I was treated unfairly about my money, when I'm a single parent(head of house) with 1 child in school. I guess you cant imagine working aLL WEEK AND SOMONE TAKE YOUR MONEY. I was charged overdraft fees for that trancsaction actions. I spent a total of Atleast 90.00 in NSF fees. It seems like Direct Tv company doesnt care about its customers, cause if you did, you would not have other registered complaint that are paralell. Once I get with the TV station/Rhonda Robinson, I'm sure we will have a story to tell on TV and you will be able to see a decline in your business in the BIrmingham Area. Never in my 52 years of life have I ever seen a company go into your personal account and take money from them, It took you less than 20 seconds to get the money out of the account, but it takes you ove 45days or more to put it back in B.S.!!!

They say 4 rooms free, no they make you pay five dollars for each room after the 1st. The say lock in low value for a year, no they raise it after 3 months and say you can always downgrade. Try calling them and complaining, they will hang up on you, they will not let you talk to a head manager, they say they can't put you on hold but then they will for hours if it suits them, but if you say you'll wait they hang up on you. The charge 10 dollars not 5 dollars for the HD DVR, so don't believe them. They also will charge you one month in advace for their services, and if you don't stay with them for more then two years they will charge that credit card they make you give before they will accept you as a custome and that fee is around 400 dollars. They get so tangled in their lies one person will tell this lie then another with another when you questioned the first. Don't mkae that studpied decision, they aare awlful!!! They espeically don't care about returning customers and customer referrals.

I emailed Direct Tv about 2mos ago that I was having problems paying bill and asked if they could put a hold on my account until I get caught up. I don't watch tv much but still wanted to keep Direct-Tv once I was able to pay. Tuesday I received a Fed-Ex box to return my receiver. I called direct tv and told them that I did not want to cancel and told them about my email. THey told me I should have called to "suspend" my service and then asked me to pay the entire $284 due. I told them I was a single parent with a only 1 income and child support has been sparce. I asked them if I could make a $30 payment for now. They told me they CANNOT help me. I was almost begging them, I'm robbing Peter to pay Paul and Peter's funds are low. I told them eventually they would be loosing a customer because I will be going to cable. They still could not help. Today I looked at my account and they credited my account $384, which put in in the negative along with other bills that will be bouncing. I called and they could not help out, once again. I asked if I could go on sometype of payments. "No monthly payments". Once the receiver is received they will credit my account $125 for the receiver. I told them I just got the fed-ex box on tuesday to return the receiver and asked if they could give at least a week to receive it. I'm a single mother doing everything and was going to return the receiver on Friday. Could not help. THANKS DIRECT TV FOR NOTHING!

direct tv chargrd my account 665.90 on 10/19/09 without my authorization. As far as i'm concerned this company have committed fraud. I see from other complaints thatb thisis common practice with Direct TV. So far I have been told that my account will be credited I no longer have any trust with direct tv. I will be reporting this to the Attorney General and filing a formal complaint to seek criminal charges.


Pisst the hell off

A dead person could give better service than direct tv!!they put holes in my roof and siding when i told them to put on my pole. service:10hrs on phone for piss poor service and keep changing programming and upping prices. started @&39.99 per mo and up to $69.00 in 5 months and we have not added nothing! also they told me i signed a contract for 2 yrs., i signed nothing signature or verbal Direct TV show me my signed contract! you cant. I will be great when air on local tv station from area complaints about Direct rippoff tv