I spoke with Sarah AQ-1671

As I tried explaining myself to her she kept interrupting me. When I raised my voice and asked her not too, she yelled at me saying I don't have to put up with this and she wasn't going to talk to me if I continued to do so. I raised my voice because she wasn't listening to me, and asked her to stop. (You might have this conversation recorded) I feel she was being a bit overzealous.

My problem was when the installers were here they said I could have an extra outlet added at no charge. I told them at the time I wasn’t sure where I wanted it. I called yesterday after deciding where and was informed that it was no longer free. That's one issue.

Another was the installers also told me that during a rain storm I wouldn’t loose reception because the dish is pointed in a way that would prevent that from happening, they lied on both accounts. I did all of the attic work for them as I'm particular in the way my wires are run in the attic. The spent approximately two minutes in the attic.

Another issue is the picture not being synced with the sound. There was a rep here that changed the receiver and said; after trying to rectify the problem, the problem was with the broadcasters and not Direct TV. He said he would notify the "engineers" of the problem. I called after the first day of installation as the problem was occurring then, and was told by a rep that she would also contact the "engineers" to rectify the problem. I never heard form anyone so I called back and that’s when they sent out the “tech”

The problem still exists. After having Direct TV for only one month I'm quite dissatisfied with the product, but more-so with the staff associated with Direct TV. I'm a patient and kind person and I felt like I was treated rather rudely. Unfortunately I have signed a two year contract with no way of getting out of it, if I have known what I know now I would have gone with Dish TV or Comcast cable TV. But when my contract ends I promise you that I will have your service disconnected. In the mean time I will not recommend Direct TV to any of my friends or relatives.

Sincerely
Direct TV customer

Direct TV is holding my final payment to them for 40 days before they send me the credit I am owed. I cancelled them because of the worst customer service I'd ever experienced and this is the icing on the cake. The payment to them has been out of my checking account for 3 weeks already while sit and collect interest as a huge corporation on money they owe me. Is this insane or not??

My ex husband had direct in his name only as we were divorced. After the sale of the home I tried to turn in the receivers and they would not accept them saying they had to come from him. Now they say I am liable and was on the account for $489.57. How can I be on the account when trying to turn in the receivers they would not accept stating the account was in his name, we were divorced and I could just be trying to pull a fast one on him.
This company is full of it!

I am writing after several failed attempts to obtain rebates for my fathers account. I am a customer of direct tv and I recommended the company to my father for satellite services in January, 2011. There were to be several rebates to be applied to his accounts, making his monthly bill more affordable. My father can not read, therefore I do my best to take care of his financial situations. When we were calling direct tv to obtain services for his home, it was never mentioned that the rebate had to be submitted with in 90 days. All we were told was that he could submit it prior to installation, or afterwards but it would take 6-8 weeks for his rebate to be applied to his account. I was misinformed completely when it came to submitting his rebates. I called direct tv yesterday, Wednesday, April 27, 2011. I was on the phone for 4 hours yesterday due to being disconnected from them 7 times. Noone would help me and a rude comment was made by one of their supervisors when I told them that my father could not read, this is why I was his point of contact for his account. I suffered emotional distress because of their lack of concern and pointless customer service.
Please help me with this matter.

My Daughter was living at my house. She had Direct TV while living there, but then moved to to another state. She called Direct TV to move her service, which they did. But they would not remove the satellite dish from my house. They told my Daughter that she needed to remove it. It this right? Has anyone else had this problem?