I've never been so frustrated in my cable life. I spend hours on the phone most of the time trying to figure out why the service is not working or why it has been disconnected even with bills having been payed. I asked Direct TV to discontinue my service but they gave me the condition of paying them over 400$ because of the 2yrs contract. I'm disconnecting this service out of my will why would I be paying them for the service they have been unable to provide? the deal is money and services.Direct tv should pay me.

I wanted to let you know that Direct TV customer service and overall setup procedure completely sucks. I setup an appointment with a time frame from 8-12, so damn..neverthelesss the technician called at around 8:30am said that he'll be there in 30 minutes, then again called at 12pm stating that he'll be there in 40 minutes. After calling numerous times to Direct TV, he showed up almost at 6pm..damn idiot did not even speak English well...I’m a naturalized citizen myself and believe that everyone should speak English..it's so damn easy in the first place..anyways...
he stepped onto my balcony and immediately said that I cannot get service here and he would charge me $75 for tripod..I said ok just get the damn thing going...
then after 20 min he said that they tripods are discontinued...he failed to mention that the tripods are ONLY for regular dishes, not Digital...
he let me speak to his supervisor who also could not mention the facts about the tripods...after wasting my time the guy said well if they let you get the tripod then I'll put it...then he left and said he'll comeback. I called Direct TV then after 20 min the finally explained to me the tripod thing...
stupid idiot waster my entire day...they should not sub contract if they dont know how...
I ordered DISH, technician came, ON TIME, finished everything in 20 min...perfect signal..awesome channels..billing is awesome..what a difference!!!

BAD SERVICE, BAD CUSTUMER SERVICE, WRONG PRICES, BAD QUALITTY, FRAUDULENT CHARGE, ... AND IS A CONTRACT ! NOBODY SAY THAT, BUT IF YOU DON'T FEEL HAPPY WITH THIS COMPANY... YOU NEED TO PAY ANYWAYS CAUSE IS A CONTRACT .HOW MANY YEARS THIS COMPANY CAN BE CHEATING THE CUSTOMERS !!!

I have had Direct TV since 2005 and fullfilled my 2 year contrzct obligation. In Dec 2008 I called to get a HD DVR. I was told that because I had been a good customer I could purchase the DVR for $99.99. At that time I was told when I asked that I would not be locked into a new contract. I paid for the DVR and they set up a time for installation. The tech came installed I signed his work order for the installation and he left. I decided that I cannot afford to keep the service and would like to cancel it. When I called them they are telling me that I signed a new 2 year contract when I got the new DVR. I have asked for a copy of the contract that I signed but they say they cannot provide me one and I would have to go through the company that did the install which they told me was Ironwood Communications. I asked for the phone number which they told me they do not have as they are not allowed to speak with them. They told me it is a valid point the extension. Isee there are many complaints on this same issue. I am cancelling my service and I am not paying any type of fee. I will instruct my bank not to authorize any payment to them as I pay through my phone company and they assured me they cannot give out my financial information. I think they impose very unfair business practices and something needs to be done. I cannot find any ironwood communications to prove anything. Direct TV must be stopped. Thier bullying practices must come to an end.

This company is terrible. We scheduled an appointment to transfer our service since we moved. When the 3 technicians arrived, they discovered that the previous homeowners had cut the line outside the house and that they needed to rewire. For 3 techs this should not have been hard but they said they had other appointments to keep and that they would be back that evening when they were done. Needless to say, they didn't show so I called the technicians, as they had left their number, and they said that I would have to call Direct TV and schedule another appointment! When I called Direct TV they offered me an appointment in 6 days. I explained to them that this was unacceptable and was not my fault that the job did not get finished the first time. I informed them that if they did not have a technician at my house by the next day, I would cancel the service and due to poor customer service, should not have to pay the contract cancellation fee. The woman I spoke to finally agreed and said that she would take care of that. After about 3 weeks, I received a bill for the 2 days with no service and an early termination fee in excess of $300. When my husband called to discuss the bill he was told that there was no record of my conversation with the rep. (although the service was cancelled during the same phone call) and that it would take them 2 weeks to "look into it". Today, I received a prerecorded message from Direct TV on my cell phone stating that I need to contact them- (a real person couldn't call?) Anyway, after 1 1/2 hours on the phone with them they refuse to remove the termination fee.
We now have Cox Cable (they were at our house within 2 hours of calling) and we are perfectly happy. I will NEVER recommend Direct TV to anyone. They SUCK!