took me 50 minutes, 6 people to talk and be transferred to, just to discontinue my direct tv. To make it worse, 2 persons I talked to insisted my contract is not yet done because of a replacement receiver done( due to malfunction), and this extended my contract. What??? its a malfunctioning receiver!! and i even have equipment protection/insurance!! After almost an hour of explaining the same situation to 6 different people, i was able to cancel my DTV, and without early cancellation fee (at least, that's what the last person said... I guess we'll find out on the final statement).

We have been having Direct TV since 1996 they started off great. Then 1997 they started takeing away channels and we were still paying for those channels we were unhappy because they were the only company in the area that would serve us. Then 2008 our dish got messed up by a hurricane. So they sent us a new dish and they sent two guys to install it .The guys that Direct TV sent to install dish did not know what they were doing and I was stuck installing it myself. After I installed it myself Direct TV took more channel away from us and we were paying 67 dollars a month for 78 channels that was really unfair so we switched to Dish network . The guy Dish network sent knew what he was doing unlike those two clowns from Direct TV. When I canceled the man I talked to said nothing about a early cancelation fee. Then a month lather I got a bill for 195 dollars. I was unhappy because that man told me bold face lie. Then I called Direct TV they had the nerve to say they told me about the early cancelation fee. Then I said I will not pay early cancelation fee. Then I sent the manger a email about it . then today they harrising me about the early cancelation fee. Do not do business with these baffoons.

In late March, 2009 ordered Direct TV and called to confirm and ask questions regarding Dish and installation date. I explained to them I wanted to get the HD satellite dish, but it would be about 1 month to finish getting the $$ together for the TV and I could only get the 4 receivers for now. We are seniors and we have to budget our money. They said no problem, I would still qualify for the $100 rebate, she even checked with her supervisor on it. They installed it on 4-03-09. I called again an ordered the 1 HD satellite dish for our new TV, paid approx $125.00 for it with credit card, and was informed that I would qualify for the $100.00 rebate offer since I was still considered a new customer. I was told the website to go to-print the rebate offer and send it in. I received a confirmation e-mail that it would take 6 - 8 weeks to process on Sat. Jun 23, 2009. I received a postcard on 7-9-09 that said I did not qualify for the rebate since I did not join with the requested new customer offer. I called Direct TV on 7-10-09 and was told that it was the wrong ID receiver number. He told me to call customer relations and so I called customer relations and talked to the lady who told me that the ID number has nothing to do with it. I had to order HD the very day I ordered the DirecTV. I first was guarantees the $100 rebate offer when I ordered it, I then was told it was wrong receiver number and then I was told Receiver number had nothing to do with it, I was not a new customer. This is out and out fraud, lying and deceiving the public. I am simply been harassed by them. Please stay away.

I had Direct TV installed and I misunderstood the advertisement and I returned the receiver to Direct TV. By signing for the installation they say I agreed to a two year contract and charged my Mastercard $459.64 cancellation fee. Direct TV was installed on June 21 and cancelled on June 23rd.

I had DirectTV installed January 30, 2009, as of today, still it is not working. I have gone a total of 65+ days with no TV, but still I am expected to pay my monthly bill, not complain, wait for 3 weeks for the next individual to come and repair what the previous individual has done, one blaming the other and yet I have no TV - I have not been able to watch any news programs, listen to any music, I have never be able to get all the channels that come with my package. So when I finally called in after yet another day of no TV - I am walked through the process of can you check this for me, and check that and by the way, turn it off and then turn it on, reset the red button, and they do not listen to me, I have no TV - all I get is 'searching for satellite'. Now, I call yet again, and still I get nothing, I am asked again where is your dish located, how many cables do you have, are they connected, and the list goes on and on, after using 45 minutes of my cell time, finally I give up, I am told to wait for 3 weeks to have a service individual come and look at it (again!); when I let him know this is unacceptable, why am I being charged the full amount when I have yet to get one full month of service that I ordered in the beginning. So I am transfered to another department, oh yeah, I am going to get a $15 credit for going without TV for 3+ weeks, out of a 4 week period. Is this fair, I lost it and yet they don't get it. I wanted to cancel, and yet I am told I have to pay a penalty fee, why do I have to pay any penalty fee when I signed a contract for services I have yet to receive. If you are thinking of getting Direct TV - be prepared to get ripped off, to be treated with disrespect, to pay for services that you will never get, and to have service individuals in your house once a month blaming each other for poor work.