Because we were moving and hadn't decided on a cable service, we put our service in "suspension" with Direct TV. Every month we received a credit. We began contacting them in January 2009 at which time we were told that we had a credit. Over the months, we were told four different stories, and most recently we were told that we owed $200 +. We were disconnected when we asked for a supervisor. We were also told that a supervisor would contact us within 24 hours .l.. that never happened.

Direct TV is the worst company you could ever have for service. Consider some other company which is reliable and doesn't jerk their customers around like they did us.

I believe you have done a story about Direct TV and their unlawful practices so I just wanted to tell you what I have just experienced with them. I signed up with direct TV at the end of April 2009 by calling 1-800-directtv after years with Comcast. My reason for signing was to bundle it with Verizon phone and internet for one monthly bill. It turns out that I have only a 5 degree window for the dish but they said that it would be fine and I was never told about a one year commitment.
Long story short after paying Verizon and Direct TV separately for May and June 2009 they finally had the two bills combined into one for July at $124.51 including taxes per month so I thought all was good but when my bill arrived for August 2009 it was for $218.46 claiming that they were getting the billing dates in sync which they already had in July, so I called them and now they claim that I have to have their service for two years and not one.
On July 24th 2009 they shut off my service and it was not restored until July 26th with any reason given because the bill was all paid through Verizon. The technician checked out the dish and said everything was fine but on the TV screen it said I did not subscribe to these channel which was every channel I could not get any station, so he made a call and they turned it back on.
When I called them about the increase in price they said it was to adjust the billing with Verizon which again they already had done but said it I wanted to cancel it would cost me an additional $400.00 dollars or I could have stars free for six months.
These guys are crooks and need to be stopped and I feel that they owe me a refund for all my time and trouble dealing with them and their deceptive practices.

I had a bulgary in my home and my television and other personal items were taken. The Chicago Police department was called and a police report was obtained. The incident was reported to customer service. I was instructed that my account had to be at a zero balance and at that time they could suspend the service. I paid the balance and called back to customer service. This time when I callled customer service and was told something completely different. I was told my service has to be in exsistance for 60days. This 60day policy was never disclosed when I obtained the service, not on agreement, nor was this disclosed at time of installation.At, the time of the bulgary I had the service for less than 2wks. I have contacted the BBB, with no resolution obtained. I was contacted from the office of the president, per my voicemail( no name was left), they stated the service could be cancelled if the balance was paid. The balance on the account at that time was $192.47. I have not been able to purchased another TV, this balance is for service I never used. I am not requesting to cancel the agreement, but suspend service and charges during time of inactivity.

Direct TV added an NFL Sunday Ticket package to our bill at 44.99 a month for 6 months without our authorization. When my husband called to let them know we never wanted it, they tried to sell it to him at a lower coast. They also sent us a coupon for a "free" movie at $4.99. We used the movie only to be charged $5.99 for it.

I am so upset. direct tv sent me to a credit collections agency for non payment of $90. I asked them what the bill was for and they said service in september/october of 2007 (bill was in california). i said that's impossible as i moved to Penn in june of 07 and did not move back to california until february of 08. i was with Comcast in pennsylvaia (penn) the whole time. furthermore, i paid them in full when i left california and even referred them to my nephew who was renting my home - he was in my home at the time of this ridiculous billing to me. they said i still owed the bill. that's ridiculous. i said where is my $50 for the referral. the said that because i owed them money they weren't paying me the $50. i don't owe them one penny!

my daughter first called them thinking it was monies owed for the equipment i still had, which was now in penn (i told them i was taking it and they said it was fine). so she mailed the equipment back and when they received it they mailed the box back to her (unopened) and said to return it in their box. they said they would send their shipping box in 3-5 days and then they would officially receive it. they never sent the box and that was June 2, 2007.

Now i call direct tv because i am getting collection agency notices. direct tv said they do not want the equipment back, i owned it now and said the bill was for not receiving the payment in 9/07. again, i told this rep that i did not use their equipment that i was in penn during this billing cycle and using Comcast (penn). i was going to use direct tv when i left but they didn't accept direct tv in the apartment building i was leasing in penn (i wonder why). so it sat there in a box in my penn basement. i was going to return to california sometime the following year so just kept it.

i have been on line for an hour or more and see hundreds of complaints regarding unfair business practices of direct tv. i am going to set up my own direct tv consumer complaint site and get enough complainants together to file a class action law suit. it's time direct tv pays for its outlandish business practices.