Floyd Deloney has been a loyal customer since the onset of Direct TV satelite service. EVERY TIME it rains or we have a thunder storm, the satelite service cuts off. Also, they play the same shows on the all the time for years. We are unhappy and therefore we are changing satelite servicr and will no longer have Direct TV.

DIRECT TV IS BY FAR THE WORST CABLE COMPANY OUT THERE. IF YOU ARE NOT SATISFIED W/THEIR SERVICES YOU ONLY HAVE 24 HRS TO BREAK YOUR 2 YR CONTRACT.
THIS, OF CORSE, WILL NOT BE DISCLOSED TO YOU AT THE TIME OF YOUR CONTRACTURAL AGREEMENT.
BUYER BE WARE, THEY DO NOT PROVIDE THE BEST SERVICES AND PACKAGES AVAILABLE AND IT IS A PAIN IN THE GLUTES WHEN YOU ATTEMPT TO GET RID OF THEM.

Back in June, I signed up for Direct TV. The installer came out and did the installation. When he was doing this, I was watching my 3 kids (twins age 5 and 3 yr old). When he was finished, he showed me how to use the DVR remote and asked me to "sign this form saying that I installed the equipment and showed you how to work the remote". I signed, and he went on his way.

A couple of days ago, my DVR stopped working (not their fault), so I was checking the connections trying to see if something had come loose, when I noticed that the cable and faceplate that comes out of the wall to the receiver was overlaping the one that was there prior to installation. I hadn't noticed this before, because all of the plates are not readily accessable or visible without pulling out the television first.

I called customer service about this, and they told me that because I had signed the work order that all they could do was file a complaint. Then they are going to get a hold of the sub-contracter company and they are supposed to call me. Once the finally do, all the sub-contractor has to say is that I signed the form and there is nothing I can do (Yes this is what the floor supervisor from Direct TV told me).

So...I guess the way this works is; I pay for Direct TV service. They send out some high school drop-out to install my service. He screws up by not paying attention. He doesn't bother to tell me that he screwed up. I find out a month later. I'm stuck with no resolution and a...well, see for yoruself

i canceled my account back in Dec 07 and in Jan 08 send back the reciver by FED EX, for about 8 months now i have been getting letters from collections asking for me to pay for the reciver i sent back already in Jan 08. I called today and the excuse was we will scan it in when we can and the charge will drop off??? It was sent in Jan 08 this is the end of 09 it takes that long???? I gave them a fed ex tracking number and now they said they will research it?? very bad customer serive.
HORRIBLE!!

We had there service for 2 1/2 years and decided to change as found a better offer with different company. When had started the service, had PURCHASED our DVR and was told ours for the fee we paid and as long as completed our 2 yr contract which we did. After canceling, in one day recieved 3 calls wanting us to restart our service and told them no, put us on the do not call list. THen recieved the box and label to return equipment. Based on when we originally signed up, the only box which was to be returned was to be the standard as we had purchased the DVR. The equipment number on the label was for my DVR. I contacted there customer service, stated that recieved the box, however when started service, had purchased our DVR and that was ours not necessary to return. That representative said I was correct and connected me to technical so the right box and label could be shipped. while they had me on hold, was disconnected. When called back, suddenly I found myself speaking to not only rude customer service agents, but supervisors as well as was told no, that I did not own the DVR. When made it clear that had not even 30 min. earlier spoke to a customer care Representative that stated I was correct, found myself being told no, I was not, being cut off very rudily. When asked for a supervisor, same thing, rude and then said wanted to speak to a manager or recieve a manager call back within 48 hours said that could not do that and that this had to be resolved today. Then was told by managment that they are not responsible for incorrect information given by there employees!!! DON"T DO BUSINESS WiTH THEM!!! The supervisor had even mentioned that the call had been recorded and that they were sure I miss understood, yet when said fine, have that call pulled and lets listen to it, suddenly, oh, well not all are and no way of knowing if it was. ABSOLUTLY NO CUSTOMER SERVICE! Guess they don't understand that the customer is right! Have talked to others whom have had nothing but problems both while had service but especially when they closed there accounts.