my 86 year old dad signed up for services with direct tv and they helped themselves to his credit card for 500.00 he was so frusated with their service he cancelled in 2 weeks. Not knowing the yet of 500.00 overcharge. n29.99 a month is almost 600.00


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Date: Friday, July 24, 2009 1:30 PM
From: DIRECTV Customer Service <[email protected]>

To: [email protected]

Subject: RIP OFF [Reference #: 090723-001121]

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Subject
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RIP OFF


Discussion Thread
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Response (Mabel Lyn V. - 100094647) - 07/24/2009 10:30 AM
Dear Ms. Kathy,

Thanks for writing. I understand your concern about the charges on your father's
DIRECTV account. I just want you to know that the your father agreed to sign up
for the service but then disconnected it within the agreement period so an early
cancellation fee was billed.

Please know that DIRECTV significantly discounts the price of equipment and
installation so we ask customers to agree to a programming commitment of 12-24
months effective when they accept and activate service. I see that you activated
equipment on 05/04/09 and at that time your father agreed to a 24 months of
programming agreement. Since the account was cancelled the fee was charged.

For more information on programming agreements please visit our web site at
directv.com/agreements.

Moving forward, under the terms of the DIRECTV Customer Agreement, when the
DIRECTV service is cancelled all outstanding charges are billed to the method of
payment we currently have on file. The Customer Agreement is available online at
directv.com/agreements. Please see the “Payment Upon Cancellation” section for
more information.

We have found that the fees we have billed are correct and valid. DIRECTV is
unable to honor your credit request.

Thanks again for writing.

Sincerely,

Mabel Lyn V.
Employee ID #100094647
DIRECTV Customer Service

Catch up to 14 games every week this fall with NFL SUNDAY TICKET, now available
at directv.com/nfl.

Customer (KATHY KATHY) - 07/23/2009 06:50 AM
MY 87 YEAR OLD FATHER ORDERED YOUR SERVICES, AND DIDNT LIKE IT, DO TO BEING
UNFAMILIAR WITH THE NEW STATIONS AND ALL THE COMPUTEIZED PROGRAMING.hE HAD
SERVICE FOR MAYBE A WEEK, I JUST WENT THROUGH HIS BILLS AND YOU CHARGED HIM
ALMOST 500.00. THIS HAS TO BE INCORRECT THEY DIDNT EVEN GIVE HIM A DISK THEY
USED HIS NEIOBORS OLD ONE.THE BILL IS ON 5/26/09 CAN YOU PLEASE BRING YOUR
ATTENTION TO THIS ACCOUNT AND REIMBURST HIM...fRANK LEAR 8473 MONROE AVE
CINCINNATI OHIO 45236...513-793=1003


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Worst company I ever came across in U.S.A, all my collegues are using Dish right now after they got tired of Direct TV, they switched to Dish. I still can not switch yet, you kown, if I want to cancel right now, $480 charge will be post immediately!!!

I get Direct TV ordered, and found an un-authorized charget for more than $200 on my credit card, 4 days after I ordered online, even before I install and activate them, Are they just crazy for Money only?
If I still can be given another chance, I will choose Dish, even comcast, instead of Direct TV, or I just stop watching TV if this is the only brand left in the world!!!

Dear Sir:

I recently cancelled my Direct TV service (Account # 22687645) after approximately 10 plus years. I have always been satisfied with Direct TV service and cancelled my service only because I was able to bundle my phone, internet and TV thru one service.

Upon calling Direct TV to cancel my service I was informed that I would be charged a early cancellation fee of $340. I was informed that in the fine print of my original contract with Direct TV it was stated that anytime an adjustment was made to my service I was automatically required to keep that service for 2 years or a cancellation fee would be incurred.

As someone who works in the consumer products industry I would expect direct contact with the customer explaining these types of fees. This feels to me like this is a backhanded method of deceiving the customer. Without informing the customer directly I don’t believe it is fair to impose this type of fee on the customer.

I am asking Direct TV to review this and remove this fee from my account. Thank you for your attention to this matter.

Hi: I am informed that the city has no jurisdiction over Direct TV. That is obvious from the attitude of Direct TV. They tie you in with "contracts" for a year or two. Problem is that they have no obligations under their contract but you need to pay them with or without service. To wit a technician came about 3 weeks ago to make the system work. The appointment was for between 8-12AM. He showed up at 8PM. The law, I believe, requires a 4 not a 12 hour window. Do any laws apply to Direct TV? The technician could not complete the repair because the system was down. He said he would return the next day, that was weeks ago. We are still waiting for repair. The hoops and time one must expend to get anything done is atrocious. These people are effectively stealing from the public. I believe the city has an obligation to provide some sort of protection for its citizens against a predator company like Direct TV. This is a quality of life issue that should be addressed.

Arthur L Finn
Los Angeles

My 85 yr. old mother signed up for Direct TV without realizing what she was in to. I called immediately to cancel and they said "no deal." When we had to put her in a nursing home for dementia, they still refused to cancel the contract. The said "we don't care if you are in a coma or move out of the country...you have to pay the contract."