WE had Direct TV installed in a rental house for 15 months. At the end of this time we called to have it diconnected. We were informed our contract was for 18 months. I asked for a supervisor and she told me the same. I read our signed contract to her and she said they never had this contract. I asked for a signed copy to be sent to me and was told they don't have one. I explained that I did right in my hand but was again told they never had a contract for less than 18 months and she read the new 2009 contract to me. I tried to reason with her but she yelled at me and told me we would be charged anyway. So we requested a move for the remaining 3 months and when the technician came we had no signal and they voided our contract. While waiting for the return boxes to arrive someone else called and told us that if we didn't return them immediately we would be charged 470 for each one. Great customer service. I would never recommend this company.

I ordered over the phone HD cable TV. It was installed on 5/27/2009. I was told that I would receive a promotional rate of $54 and some cents. I asked two different times for a paper bill and a 3rd time today for a paper bill. I was told my bill was $151.00, not the promotional rate of $54. for 12 months. After the first 2 requests for a paper bill, I called again today making my 3rd request for a paper bill. I was told I had to go on the internet and file my "rebate" request with the "rebate" department. " Direct TV refused my email address. When I called in today, they told me I had to pay $75. a month until they were able to start the "54.rebate." Previous call to them told me that I didn't do what they told me to do. Asked for supervisor and he told me "you have to go on line to get the rebate." Until this was approved, I would continue to have to pay the $75. a month. Since I never received any paper bills I requested twice, I asked for them to refund my first payment of $75. that I used my ATM card for. They did return the $75. credit to my account. However, they continued to charge the $75 a month which I have not paid, as I intend to contact every consumer protection resource I can find for help. I also contacted my bank to block any charges to my credit card.

I was never told about the details of my starting their service. Such as having to go on line to get my "rebate." I told them I ordered my service over the phone, and why would I have to go to the website. They kept saying "you have to go online for your rebate." I also told them I would not tolerate such devious practices. I was then told "you have the option to cancel, but there will be charges, but I was not told what they would be. I am at this time looking for another cable TV service.

We had a two year contract with direct tv in 10/06. In April of this year after many problems they replaced a HD receiver which the old one blew up and now I had cancelled service and switched to charter in June of 09. they told me when you replace a receiver you go back to the orginal contract. They are charging me $420 early cancellation fees. I sent the receiver back as told. I am very upset and hate this company. i have made many phone calls and had sleepless nights over this. What can I do ? They said they will turn it over to an collection agency and our credit has been the best anyone could have.

Direct TV was charging us $89.99 per month for the exact same services that they were offering new customers for $44.99 per month. We called to cancel and they offered us only $10 off to keep us as loyal, long-term customers. After I cancelled our service, I decided to phone them about re-connecting our service. Both agents in the "Win-Back Department" told me that 1.) they could not extend the New Customer deal to me at this time and 2.) those deals were only for New Customers and when I became a New Customer, I was offered "My Deal" at that time. The deal I was offered (when the economy was good) was still available to me, however blah blah blah ... well, I hung up the phone before that conversation could be continued...

I have found this company to have the following problems: the sales associates on the phone are rude, the wait times to speak to someone on the phone are unacceptable, they have hidden charges and they overbill you, they give you the incorrect information, and are to put it bluntly the most incompetent company I have ever been unfortunate enough to deal with. I would be very surprised if I was the only customer out there having these specific problems with this business and would be interested in hearing from other consumers in relation to this issue.