The company is charging us for a sports package that was cancelled by us. Customer service is horrible! They must be trained to deal with people by a bunch of rip off artists. You can't get anywhere with them. They don't want to hear about your problem. They are there just to monitor your call. I can't wait to get rid of this company.

Please allow yourself as a consumer all the correct information about contracts with this provider. If you own your equipment and it goes bad, Direct TV will replace it at no cost, but in doing so your are stuck with a contract extension. I have been a loyal customer for three years, just this week I found out that my contract runs through September, because a HD receiver was replaced last September (08). As the shock worn off, they told me that was in my contract. I ask what contract, the original expired one year from March 06. They continued to explain since a receiver was replaced, I now have a new contract. At which time I asked for a copy of the contract that was entered into in 06. Today I received a booklet in the mail explaining their contracts. THEIR CURRENT DAY CONTRACT NOT THE ONE I ENTERED INTO IN '06. I am trying to obtain information on how to proceed with an action against them. If anyone knows how please inform.

When I ordered Direct TV through Expert Satellite they told me that my first month including tax would be 49.99 with HBO and Showtime. I discovered later that this deal wasn't in effect for 3 months. I would owe $100. each month, then 64.99 for the following months. Originally I actually called two different representatives to confirm this price so this scam is clearly well organized. They were reading from a script.

Also, I was told that cancellation was only $200. when it is actually $480. I found this out after 3 months when I wanted to cancel. The service was so horrible that I was willing to pay 200. but not 480.

I am contacting the BBB tomorrow.

Contacted Direct TV because they were advertising a special. I talked to a rep on Friday 20 June 2009 and decided on a plan. She mentioned that they will be deducting $25 from my account and I told her that I could not do it that day as the money would not have been in there until the Sunday( 21st June 2009) so I would just wait until Monday(22 June 2009) to call back and accept the plan. . She told me not to worry that they would not take the money out until Monday. We then tried to get a scheduled date for intall. Could not get a scheduled date until the next Thurday( 25 June 2009). when spekign to the Rep I asked her how long did I have before I could decided on keeping the service. She told me I can cancel after 15 days or have to cancel by the 15th day. I received numerous call on the Saturday(20 June 2009) by a technician who told me he was coming to do an install. I was surprised by this because I still had my old cable. Anyway he came and did a lousy job. He left all the clippings on the floor, he did not clean up clipping he left on the patio and then he filled out the Customer review form himself and gave it to me to sign. Single woman and this guy is in my apt telling me to sign here. What will I do. I called Direct Tv on the Monday and reported this. Called Direct TV on Sunday July 5 2009 to cancel the service and they told me that I would have to pay a fee. I told him about the 15 day grace period and he kept putting me on hold. Finally after speaking with a supervisor it was determined that my state did not allow a 15 day grace period and they will not honor what the first rep told me. I asked him how would I not have known about this 15 day grace period if I was not told about it. He apologized about the misunderstanding and todl me that I would have to pay $462.00 to cancel. He told me I was locked into the contract.

I am seeking information on corporate office contact.

My wife and I called to cancel our Direct TV account. We called in May and now in June we are getting past due bills. When we called about these bills, we were told, first-that our account was cancelled and they did not understand why we were getting bills. They gave us to another department where a jerk by the name of Benjamin informed us that because of a disagreement with my wife when she called in may, that our cancellation was not complete and that now we owe $117.00. After going rounds with Benjamin he turned us over to Robin, who was at least a little calmer about the situation. Robin proceeded to try to explain to us why one of their employees told us that our account was closed and yet another told us that we owe them money. Well to say the least I'm pissed with the whole thing and want to warn anyone who uses them to really cross your T's and dot your I's when cancelling their services. Sincerely unhappy.