Direct TV
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Category: Entertainment
Contact Information
Savannah, Missouri, United States
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Direct TV Reviews
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Angela Frazier
July 3, 2009
Unauthorzied Payment
In June of 09 my account was hit by Direct TV for the amount of 907.50 for a service I never had. I have a son who attends college in nacogdoches TX who ordered Direct TV over the telephone at his apartment. My son was authorized by me to make a payment for his bill in Dec.08 and Mar. 09. When school was out he came home for a month and returned back to Nacogdoches for summer school. Upon his arrival back o school his cabel was turned off and they said he did a early disconnection, which is not ture. Direct TV never had the mailing address correct or the telephone number correct so they could not ever pull up the information when I inquired about this matter. The way we had to get the information was from the card in the cabel box which is #002451913897. I made several attempts to get my money put back into my account I spoke with some on on June 16, which was Girly, June 17 Megan, June 25 Jessica and July 3 which was India and Lisa. I was old by Customer service India that since I didn't dispute the payment in December and March then I was not going to get a refund back. I nor my son ever gave authorization t o Direct TV to take 907.50 out of my account. I am the primary account holder of this account. He has never gave Direct TV any account when he called for the service. I am still trying to get my money refunded back to my account. I will try to seek legal service to try to retrieve my money back.
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Josi Pastora
July 1, 2009
Signs us up for 24 months without telling us. Then raises prices, without telling us.
I have been a customer of Direct TV for 5 years. In those 5 years, I was happy with Direct TV's service. However, at the beginning of this year, I ordered HBO. The rep. told me that HBO came with Cinemax in a package. I told her I did not like nor want Cinemax. She told me that it was free, I insisted I did NOT want it. Three months later, I called and cancelled HBO. I had forgotten about Cinemax because I didn't know I had it. As a package deal, however, you would think that if I'm cancelling one part of the package (HBO) that would also include Cinemax. It didn't. The rep. kept quiet and Direct TV kept billing me for Cinemax after I'd cancelled HBO. I didn't even know I had it because of family illness and no time to look at statements. I called today to cancel ShowTime and find out that I've been billed for Cinemax all of this time. Not only that, but most importantly, when I bought a new TV, I called Direct TV to install another DVR box. The installer, nor the phone rep. never mentioned that this would extend my contract for another 24 months. If I had known this, I would have kept my own Hughes box, that I purchased years ago. Isn't it required that a company tell the customer that their contract will extend? Especially when you've been a loyal customer for 5 years? I was never told by anyone that my contract would extend, especially since I was only leasing a new box and I have the protection plan. My monthly bill jumped from $57.00 to $98 dollars. When I called, I got the run around about the contract. They did, however, partially refund the Cinemax bill. Is this the way to run a company? Shouldn't it be mandatory that Direct TV tell the customers what to expect when leasing new equipment? Shouldn't everything be explained to the customer? Especially when the customer is a senior and it's impossible to read the tiny print (if it was there) when I signed for the second leased box? Direct TV is keeping us hostage untill 2011 because we leased and are paying monthly for their equipment--without mentioning that this would extend our contract, which was long past. This is lying by omission to keep us with them and not allowing us to cancel and go to another provider. This is not right and there should be laws against this type of kidnapping of a customer's right to choose.
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Marie Moher
July 1, 2009
false advertising
Worst service I have ever dealt with. people are rude, treat you as if you are dummy. They quote you one price and it ends up being way more. they add charges that you never agreed to. when you try to solve the problem they just tell you TOUGH CRAP YOU ARE STUCK WITH US. That is some way to do business . I would never recommend Direct tv to my worst emeny.
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jtom1988
July 1, 2009
POOR CUSTOMER SERVICE
WE HAVE HAD POOR CUSTOMER SERVICE FROM DAY ONE WHEN THE DUDE CAME OUT TO OUR HOUSE HE ASKED TO USE ARE BATHROOM 45MIN LATER HE CAME OUT THE HOUSE STINKING TO ALL HELL... WE HAVE HYAD POOR SERVICE EVERY STORM WE WOULD LOSE TV AND B4 LOSING IT IT BE TILES
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Jose Noy
July 1, 2009
Dishonest
Let me share about my experience with Direct TV. I heard, from a few friends that recentrly switched to Direct TV, that Direct TV was cheaper than cable. (The same friends are as frustrated with Direct TV as I am) So I looked into it and gave Direct TV a call. The lady to whom I spoke to was very kind and pleasant. She went through all the packages. Towards the end of our conversation, I thought I had all the information I needed and as I was ready to hang up the lady starting to push about the service. It made me a bit concerned but at the moment I was convinced that Direct TV was the way to go. I asked the lady to repeat the service as I compared it to what I had with cable. I told her that I paid $58 for my digital cable with HD, DVR and all those neet things with Time Warner. She said that with Direct TV I would get over 200 HD channels, DVR and few extra things for $65.00 a month with a 2 year contract. I was, $7 bucks more for that much stuff... I am sold... then she offered a $75 gift card if I singed up today. I was like... I am in. So I said yes and the guy came within a few days to install the unit. He came and told me I could not get any signal due to the trees surrounding my home. I was disapointed but oh well. So I called in customer service and shared what the tech said in which they asked if they can send another tech for a second opinion and they will give me an additional $50 gift card. I thought it was a good deal and I accepted. The tech came, got the channels (So I thought) and I was a happy camper unitl my first month bill. $89.97! So I called customer service to fix the mistake and that is when my whole perseption of Direct TV got distorded. Lets start with the fact that what the lady told me about the monthly payment being $68 for 2 years is not true, it was only for 12 month and then it will go up to $89. Why couldnt they tell me that, why would they lie about such thing? Then I had to sign up for the discount which will reflect my following bill but for now I had to pay the $89. At the same time, the lady said that when I signed up that I was only promised a $50 gift card and a $25 gift card for the re attempt of installation. I was like, what the heck? These people lied to me about the amounts and now they say I am bound to a contract that I do not even have (At the time of the conversation) and if I wanted to cancel (This happended 2 days after I got the actual satelite service) I had to pay $480.
Do not fall into the lie. Time Warener Cable is way less expensive and is way better. Custoemr service is 100% a disasater with Direct TV. They do not hear the concerns like mine and told be I was not telling the truth. Now, I am going to pay about $500 more for Direct TV for a less quality and service product than the one I had with Time Warner. And when it came to the gift cards, I am still waiting... It is so sad.
It is sad that there is businesses out there that lure individuals with lies and deception and then claim you are being disnhonest and try to get you with their lies.
DO NOT BUY DIRECT TV>>>> IF YOU DO< YOU WILL GET DECEIVED!
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Schone Bromwell
June 30, 2009
bad service- overcharging
I just got direct tv installed 3 weeks ago, today I received a bill for 144. dollars, I called to ask how I could owe so much money after I already paid for the first month & installation fees, she mumbled something about paying for July and August, I told her I was only supposed to be paying 44. dollars a month, she said since they didnt receive my discount coupon they would be charging me 71 dollars a month. The service is extremely poor.no technical support, my friend told me to close my bank account before they take any money out like they did to her brothers account. How is a consumer supposed to protect themselves ? From a company that spends millions widely advertising a product and doesnt deliver anywhere near what they promise. how do they continue to operate so decievingly fraudulently. I quit Time - Warner when they charged me for ppv movies I never got, now this I seriously dought that there are any reputable companies left out there.
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Doreen Acord
June 27, 2009
DONT USE DIRECT TV
I'm back to continue my quest to ruin DIRECTTV for doing bad bussiness and to let people know they are a scam. I wrote my complaint a year and a half ago to my experience. I still want to let the new comers who are considering using them to BEWARE!!! Trust all theses complaints you read here as true .They are scammers and dont ever give them a credit card number or to your bank information .Trust Me. [email protected] if you have any questions.
Doreen Acord |
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She_who_pays_the_piper_calls_the_tune
June 27, 2009
bad reception for any reason
Direct TV is the worst satellite service I have ever experienced. Since it's crappy installation, we've have nothing but trouble...From the pooorly trained contractor installers who don't care to a signal that goes out constantly, and erratically. There is no way to predict if you'll even be able to watch a program all the way through. Finally. after months of frustratioon and hours of calls to customer service, we have an appt. with repair "at no cost", supposedly. Live and Learn, and next time I'll get some other satellite service, one that won't steal from me and other customers.
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Donaldlee
June 27, 2009
lies on bill-agents,mangers lying
Donald Mitchellwas lied to by direct tv.About a free reciever and a free upgrade.he was called out because my hd reciever wasn't working and i have inc.This 2 weeks would be creited to my account it wasn't.. They told me it would be 2 weeks because they was behind on work orders.when the tech arrived he told us we was in the distrect for a free upgrade, for which they charged us.I ask them how much another reciever cost i couldn't afford one right now but wanted to know the cost so JODY the tech number 5233 called direct and they told him to let us have it for free.Well $100.00 was on my bill along with $300.00 worth of movies they said i bought and i had them to put a block on all my tv's so the childern couldn't buy movies themselves.Now they turned my tv off because of this.They said they would give me a convinence fee of $50.00 and take $60.00 a month off my bill and charge me $39.99 for the reciever and take the charged movies off .Then called and said the was charging my account over $900.00 then turned the tv off.They shouldn't be able to rip people off like this and lie, each manger and rep has something different excuse and apoligies and will note the account the never do its all lies.How can i get help with this i have plenty wittinesses on this fraudulant lies this breaks our binding contract.Donald contact me at [email protected] asap. thank you |
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Janet Monahan
June 27, 2009
billing and customer service
What they do is quote a price and length of the price quote like $54.99 for a year, but NEVER tell you on the phone that it is minimum 2 year contract . Then they give you a form letter and at the bottom with a small blurb about being a 2 yr contract and if the contract is broken you are subject to a charge of up to $480.00 All of this with a bunch of other paper work thrown at you at time of installation. Talk about a RIP OFF!!!
Then when I finaly quit them. I had to call 5 times to get them to send me a recovery kit. Each time saying it would be fed ex'd to me.
Good thing I was keeping track of it. The 4th time I finally got a tracking no. only to find out they opened an account for it but never called in to Fed Ex to have it delivered!! I don't know what the outcome will be, but I am sure they are going to charge me for late fees for the return of their equipment.
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