Through a promotion from American Express, I ordered installation of Direct TV service. The technician tried to install antenna. But due to some tall trees which block the signals, the installaion was canceled and technician left with all parts and equipments.
I received a bill for monthly service. I called the company and they said the matter will be corrected.
Next month, I noticed a charge on my Amer Express account from Direct TV; I called and they canceled change.
About a month later, D TV sent me a bill for additional services ($244).
I refused to pay, then they tried to charge my Am Express.
I disputed and charge was reversed.
Now, I received another bill for $244. Who can I call to stop D TV from harrassing me with this fraudurant charges?

I ordered my services on the 3rd of June 2009 (less than a week ago). Three days later signal is lost and the technician can only come in week later! The signal lost is because the way the dish was installed. I wish I could upload pictures of it.
It could be funny, if it wouldn't be so sad. I am in Florida in on the 20th floor... the dish is attached by few synthetic strings...
Now, I am waisting my time calling them every day with no resolution. The regular script reading takes place each time:
"I apologies for what happening...I understand it's a bad situation... BUT the technician is not coming... "
When I placed an order, tech came in next day! AND NOW when they have me liable for $480.00 for early cancellation, the tech can only come in in a week.
About liabilities: no one told me upfront about it. When thech was leaving my home after tying the dish to the unattached tripod, I asked him if I need to sign anything. He said "no". Now they saying this is a valid contract and I will pay $ 480.00.
I only had it working for 3 days!

Be aware! If you have ANY other options, don't buy their service.

Dear Sirs; June6, 2009 8:30pm

This is to inform you that we want your service disconnected from our home and the recievers picked up. We've had your service for less than 48 hours and have had been lied to, hung up on, disconnected and we can't receive the channels we were told we were going to get. Contracts have a time period in which if the customer is not satisfied with service or product they can get out of the contract. That's us!From the get go I have kept a running log on who I talked with, where and what was said. As of Monday I am going to two media stations, a magazine and a newspaper. This has been a scam from the get go.
On May 31, 2009 my husband tried getting service with Direct tv through your website and spent hours on the computer only to be swearing and having the computer keep throwing him back to other pages. He finally gave up. Early morning, June 1, he tried calling direct tv and the woman kept passing him from customer service dept to tech. Dept back to customer service dept and back to tech dept. Around and round they went.The people there didn't understand the English language. Finally I called 800-531-5000 later that same morning and talked with a Kashana in Lubec, Texas. She was very helpful and pleasant. I told her the problem my husband was having trying to get your service. I told her we wanted the 'Choice Package' for $34.99 month. $5.00 for each additional receiver plus CA tax. She said that there would also be a hold of $25.00 on my account until the installation and then the hold would come off my account. There was a $21.00 rebate she said and she said she would email me the rebate that day, so I could go on line and apply it immediately before the installation and our first bill would then reflect what our monthly amount would be.She setup an appointment for the installtion the next day (June 2). She gave me my customer#82638661 and order#64705168. I checked my email up until midnight and nothing for a rebate. Then on the next day June 2, 2009, I checked my email again and nothing. I was getting concerned because the installers were to be out here soon.
Later that morning I called (800-530-directv) and talked to a Kissandra. I tried to tell her about the rebate and she had such an attitude that I became very upset and asked to speak to her supervisor and she wouldn't let me. She said let me speak and everything she was saying was contraary to what I was told when I signed up the day before. She was not a pleasant customer service person and shold not be in that type of work. I hung up in her face because of her yelling at me. The installers drove up and told them what transpired on the phone with their customer service rep. and told them not to install, I need to get the rebate situation taken care of first. They left and I called 800-531-5000, and talked with a Michael, badge #205845 in So. Florida. He was very nice and helpful. He explained more to me, asked if I had trees and other things that would be of concern for the installtion. He gave a phone number for the rebate question, which was a pre-recorded message and didn't help at all because there was no human to talk with. He set up another appointment for Friday June 5, 2009 plus he gave us 6 months of HBO, 12 months of Showtime and Starz, because of all the hassle we had. I told him that we had the Choice package and had 3 months free Showtime, and he said he could over ride that and that he would put it in the computer. My husband said if things couldn't be resolved with Direct tv that to cancel the order. I spent a lot of time on the phone with Michael. After getting off the phone with him I called a number and eventually got to speak with a woman that stepped me through setting up my account and to get the rebate and all was taken care off, or so I thought. On Friday, June 5, the installer came out and put in our 3 receivers and hooked us up. It took longer than figured. My husband came home that night and started going through how things operated. Saturday he was still learning about direct tv. We even listened to the Basics on direct tv. This evening (Saturday June 6) my husband said we can't get HBO or Starz. So he called customer service and talked with a woman who put him on hold and then disconnected him. So I called back and talked to a Michael badge 417615 in Montana, and he said we only signed up for Choice Package and we only got 3 months of Showtime. I proceeded to tell him what Michael in So. Florida said he giving us; 6mos. Of HBO and 12 months of Showtime and Starz. He said it was not on our account in the computer. So my husband and I felt that your company lies to the customer to get them to sign up or keep the Direct tv service. We do not like this and we don't want your service at all because of how this whole situation has been handled. Comcast was great but we didn't have this much trouble or spend this much time on the phone to correct an issue.
We do not want to be billed for service so lousy or have a contract with Direct TV. I will be sending this email to other people.
Cozette CRavens

I started out with a month to month "No Commitment" deal which turned into a 24 month contract when I accepted a "Free Upgrade" to HD. The rep did not mention the extension upfront or I would have declined. Instead, the extension is buried on page 2 of the email/letter that they send out which at first glance looks like a confirmation letter and acknowledgment of the pending appointment for an onsite visit for swapping out the receiver and dish. Customer service could do nothing about it (so they say) and mention that I accepted the agreement. I feel that I was tricked into an extension without sufficient warning. I smell a Lawsuit!

Dan

Subject: DirectTV Wouldn't Let Me Cancel.. Talked Me Into Temporary Suspension

Comment: I called to cancel DirectTV.. they tried to talk me out of it. I said I am moving to corporate housing for awhile. So they kept insisting that they sign me up for a 6 Month Temporary Suspension and when I was ready to start it up I could call.

They are so desperate to keep clients.. they will do anything to keep them on the books.. including making it hard to cancel.

I get $0 Bills for 5 months.. then all of a sudden a $213 bill (for 1.5 months - if I would have gotten an email for the partial $75 month I would have called then). I call and say that I won't be ready for service for at least another month.. and they would delete the $212 from the account. They want my service so of course they are not gonna charge me for their service I didn't use...

Well, I decided not to use DTV so I called to officially cancel and the $212 fee is still there. I argue how can they charge for something I didn't use. If you don't use electricity.. you don't get charged. If you don't use water.. you don't get charged. WHAT COMPANY CAN CHARGE YOU FOR NOT USING THEIR SERVICE?

They refused to give me my $212... Of course their notes in their computer are incomplete and favor their firm. No note of the last conversation where I was told I would not be charged.

I have spent thousands with DTV and was a HUGE fan of them.

Now.. I am going to blog the heck of my experience and I will cost them many many customers.

And the $1500 annually i spend with a TV provider.. which is $15000+ every decade... will go to AT&T Uverse or some other carrier.

DTV had to squeeze a dime out of me..this is what they get. I probably was responsible for 20-25 clients signing up for DTV and now I will take back those 25 and 50 more.