I just moved into a new home. I had the floors shampooed and all the walls painted and the gentleman who installed my tv services tracked mud and dirt onto my freshly shampooed carpets and he also left behind black dirt and greas smudges and fingerprints all over my freshly painted walls. When i cleaned the walls it took a layer of paint off because i had to scrub so hard. I then had to repain that section of the wall and also clean the floor again i am very disappointed in the services i received.

I'm complaining about the tangle mess of white cables hanging from the front eves of one of my properties. I looks like scrap!
I asked your installer if there was a more suitable place to hide those gang of wires because I did not want them in the front of the building. He told me this is the way he was going to install it or he would charge more to reroute it.

How would you like a tangle, unsightly mess of wires hanging in front of your mansion? You wouldn't let that happen, right? So why do you treat our property differently. You're no better than anyone else! All your company does is makes holes, have wire and cable run everywhere and break roof tiles and leave unused equipment everywhere. You show property owners no consideration or respect when you install your precious little box and wires. I've just recently spent thousands of dollars to repaint the building and trim and now your company destroyed the look and character of the building with those appalling, unsightly hanging wires. Come out and look at the crappy job your installer did and tell me you want the same job in front of your mansion.

I want you send someone to reroute those white cables and box from the front of the building and hide them on the roof or the rear.
I also want you to replace broken roof tiles your installer walked on. This should be done ASAP! ...If I do not receive a response or satisfaction within a few days then I will take legal action. In addition I will contact the Apartment Owners Association and discuss with them about the same issues I have with your company.
Mr.Lew

I recently moved to a new home and after much research decided to choose DirectTV for my TV service. One of my deciding factors was your promise that you offered professional installation. This is a very important factor to me because my home is very special and I do not like to employ hacks to do work in my home.

When I called to order the service the person I spoke to on the phone was very courteous and knowledgeable. I especially asked if the service would be installed by a professional type person and was assured they would do a good job and would completely hook up everything to do with my TV (VCR’s, DVD players, ect.) and that when they left I would be up and running.

The first thing the installer did when he got here was tell me that in order for my service to work I had to have 2 lines instead of one and that DirectTV charged an additional $75 per line for this service. He then went on to say that he could do this service “on the down low” for $100. This immediately made me feel that he was lying about the 2 lines and was just trying to rip me off. I felt very uncomfortable, intimidated and confused about what to do but really needed to get my TV service going so I agreed to his terms. After he looked at my attic he changed his tune and told me he didn’t need to run the extra lines but could just drill through the house at no charge. Again this left me to believe he was lying the whole time and just trying to take advantage of an elderly, uninformed person.

My dish had to be placed out in my yard on a pole about 20 feet from the house. He said the service included burying the cables up to 20 feet with an additional charge for anything over that.

He buried about 3 feet of the cables and then told me he was going to leave the rest above ground. I argued with him that I did not want cables stretched across my yard (ugly and can’t mow) but he persisted and since I was already feeling intimidated and frightened by having a dishonest person on my property I gave in just to get him to leave. He also did not put wall covers on my wall so I now have ugly holes showing and he left behind bits of insulation from the inside of my walls and trash as well.

He also refused to hook up any equipment other than my DVR receivers.

I do not consider this professional insulation. I called the Direct TV customer service number and reported this incident and was told someone would contact me to come back out and finish the insulation. After a few days with no response I emailed their customer and they too said someone would get in touch with me to resolve this problem. About 5 days later a "supervisor" called and said she had received the complaint and she was putting a notice into the local office and they someone would be in touch to schedule an installer to come out and resolve the problem. 5 days after this someone called and left a voice message that they were following up on the installer and that if he had not yet completed the job to give them a call.

Now here I am with cable lines running across my lawn, I can't mow these areas, and I have to call someone back and explain to them that no one has ever called me to schedule the installer they were following up on. And my first bill is due and if I don't pay it my service will be shut off and I will get a ding on my credit report. Needless to say I am very frustrated and disappointed with this company and their service. I would never recommend them to anyone.

We recently had an issue with direct tv where they did a bait and switch on the pricing and then refused to talk to us about it to resolve it. My advice to anyone with a dispute with direct tv is to call your credit company and report your credit card stolen (or lost). Otherwise they will charge your card for the disputed amount without giving you an opportunity to resolve the issue. If you reporting your card stolen (or lost) that will give you a little negotiating power since they will be trying to get payment. Otherwise the minute there is a dispute they will charge your card for the amount of the dispute plus a $170 cancelation fee without telling you first.

Hope this helps!

Direct TV has a one day installation from a call for new service, but a one week wait for a service call for a reception problem, even with the "protection plan" . 24/7 service is advertised, but after wading through a 3 minute menu with uncertain prompts to the call, one can talk to a person. That person can "talk me through" fixing the problem. Failing that, they could send out a tech in a week to see what may be wrong.
jerry [email protected].