Subscriber beware: Direct TV has hidden charges that are not disclosed at the time of sign up. I asked the person at the call center "Please tell me about any charges that I my incur during set up and installation." She said there were none. The satellite dish was free. The DVR was free. The set-up and installation are free. I even got lucky and got HBO, Starrs and Showtime for three months for free. Lucky me!! After giving her all my info, scheduling an appoitment, she asked for my credit card. "Why" I asked. She needed to charge me $19.99 for shipping and handling of the satellite dish and DVR. I said "I asked you if there were any additional charges and you assured me there were not. Now you're asking for my credit card number." I got a major song and dance but I figured (as I assume they hoped I and every other fool will) that I had spent all this time getting signed up, so what was $19.99? So I gave her my card number. Today the installers showed up and the first things out of their mouths were that because I have a flat roof on my house there would be a $65.00 custom installation charge. I hit the roof (no pun intended). I called Direct TV and they said they can't predict when a home will need a custom installation. I told them I wasn't even told about the possibility of a custom installation charge. They referred me to the fine, fine, fine print at the bottom of the flyer. I said "But I asked the sales associate if there would be any additional charges and she said "No." Why wasn't I told at that time about the $19.99 s&h fee and the possibility of the $65.00 custom installation fee"? Oh, we're sorry...so I'm SOL. And so are you if you have a flat or tiled roof. In my book, omission is the same as lying. What a way to build customer loyalty!!

Direct TV is absolutely the worst company I have ever dealt with. They contract with people and force them to cancel so they can charge their credit cards and cash counter checks on the customer's bank accounts. I ordered the service October 16th. They broke the skylight in my roof on installation, the service did not work and after trying sixteen times to change my billing address so I could receive my bill I gave up. They disconnected service on March 3rd and put an unauthorized charge of $467.13 on my mastercard and accused me of terminating the contract. I still have the damage to my home (over $600 worth) and made formal complaints. I fought the charges with my credit card company and they removed the chages yesterday. Due to this mess I have put up a website and I am going to initiate a class action suit. The site is www.against-drecttv.com and I am going to continue this fight until the FCC or the US Attorney General steps in to stop this terrible company from victimizing customers!

From start to end this was by far the worst experience I have EVER had with a company. Long story short, every bill was incorrect and we had to call in and hassle with them for hours to get it fixed. Our equipment was faulty and it took nearly a month and 5-6 tries to get the correct (and original) equipment model we had. We were hung up on multiple times. We were told even though their equipment gave out, if we wanted that same model (or even one equivalent) that we would just have to go purchase one from somewhere like best buy. We filed complaints with the BBB, the AG in Denver (their headquarters), and my wife did with some other business agency. Overall, I would say we probably spent roughly 24-30 hours on the phone with these people. They either have no sense of business, or are complete morons. Even the supervisors basically had the "well that's just tough luck attitude". The final straw was when they missed a scheduled move of equipment date (as we bought a new house) and "could not get a hold of their contractors to see where they were because they didn't have their telephone number, only their e-mail address". They then told us we would have to wait for the next available install date, which was 2 weeks out, and we would still have to pay for service because until the equipment was transferred, we still had service at our old residence (which we no longer had access to as it was sold). We then canceled our service because we had finally had enough. They charged us the cancellation fee without notification (we knew we would have to pay one, but didn't know when) and caused our books to be off and go negative. We now are getting a lawyer involved just to show them how much of a pain they were to us. THIS COMPANY IS THE WORST EXPERIENCE I EVER HAD IN THE BUSINESS WORLD. DO NOT USE THIS SERVICE, CONSIDER YOURSELF WARNED.

direct tv's collections people harrassed us until may 16 (today. who knows. maybe it's not over) for equipment that direct tv admitted was received on march 1. during our many hours on the phone with direct tv, they admitted that they had received the nearly $600 worth of equipment, but were not able to contact their collection agency and stop the harrassment. Time after time, we were told "It's fixed". Then we'd get another call from collections. Direct TV is a NIGHTMARE. The one humorous moment was when an agent asked me if I would ever like to be a direct tv again.

A few years back I purchased the brand new high definition TIVO Direct TV receiver - state of the art for around $1, 200.00. Worked perfectly and then late last year started getting automated messages to upgrade my receiver. Called them and told them it worked fine and I had no need to upgrade. After discussing a bit more they talked me into "swapping" my expensive working reciever with a new one that they told me would provide many additional features. I asked about TIVO and told them the reason I wouldnt switch to Cable is because they have their own DVR and the call center rep assured me TIVO would be on the new received. Also said I was swapping the box so I would not do this if I had to purchase another unit or sign up for any extended plan

1. Problem one - i get the thing and guess what no TIVO - Absolute lie from the person on the phone

2. After the box is installed I go to sign the papers and what do you know there is a paper in their signing me up for a 2 year committment. After an argument with the installer where I told him to swap the box back and leave, he finally walked out without my signature

3. It has been 5 months and the new receiver is ok although I hate the DVR and done use any of the "new" features. This weekend the box freezes up. After multilpe calls to tech support they finally send out a guy to replace. The moron shows up without the box (another lie from the rep) tells me the box is fried (no kidding) and he has to ship me a new one. Charges my account $49 for the visit and $20 to ship me a new box. Also tells me that I need to sign up for two years to get it for free

So now I am upset and call the MORONS that answer the phone there. After 30 minutes of not being able to explain why I am upset and giving them a $1200 unit I paid for in exchange for a unit that I didnt own without a committment she transfers me to a supervisor. Had to fight with her to remove the $49 and the $20 and get a new box without a committment.

Best part is everyone who answered the phone started with "wow you are a longtime and loyal customer"

PLEASE FIOS COME TO MY AREA