On November 13, 2007, I had Direct TV installed in the home of a lady I was staying with at that time. I had been homeless and had stayed with her for a couple of months while on Public Assistance. I was a victim of Katrina and of domestic violence and had to flee for my life to New York. I had only stayed with Grace Crawford for a couple of months and I purchased a small TV for the room she let me stay in, and had a telephone installed in my room. I was ill, diagnosed with PTSD and had to get help for the trauma I was going through. I moved out of Grace's house in December. At which time, I contacted Direct TV and informed them that I was leaving and wanted to have my service turned off. Since Grace had no cable, she asked if Direct TV would transfer the accout over to her since the equipment was already there. The customer service representative I spoke with said that she would close my account and transfer the account into Grace's name. In 2008, I received a call from my bank stating that Direct had try to take out
$1200 or so dollars from my account. I explained to my bank what had happened and was advised to contact Direct TV.
I called Direct TV immediately and was told that "my debit card "was the only number left on the account and that was why they were trying to get money out of my account. I told the representative that I had closed my account and that my debit card should have been removed from the account when I closed it and they transferred it to Grace's account.
I was told that the matter would be taken care of. I contacted Direct TV this past weekend only to find out that they have turned me over to collections for $700 or so odd dollars, for an account I closed when I left the residence. I have called them several times only to be told that I am still the one responsib le for the account, even though it was transferred to Grace Crawford. How can that be possible when I closed my account with them? How can they hold me responsible for an account and the activities on an account that was transferred to someone else? I told the representative that when they transferred the account the representative that spoke to Grace was getting her information after I had spoken with her and she agreed to transfer over the accout to Grace. My account should have been closed at that time and my card and all my information should have been taken off the account at that time. Now, since Grace ran up a large bill and had not paid it, they are trying to stick me with the bill that she made. I went into Gracie Square, a mental hospital, and am now on disability. I do not owe them for something I did not do. I did what I was supposed to do. I did not just walk away and leave the account open. I called and told them that I was closing my account. They agreed to transfer the account into Grace's name and she was responsible for the account not me. But now they have me owing them for the bill she ran up and telling me I'm still responsible for the account and that it has gone into collections under my name and social for something that I did not do. This is fraud and I am filing this complaint and also planning to take legal actions against them for fraudlent use of my name and my closed account for billing me for someone else's account.