We order the system about 2 years ago and lately we are having continual problems with the system. my wife have called customer service several time to report that we are constantly having problems. one answer shse recieved from customer service is she would need to be present when the signal is actually out.
not one time did they offer to have a tech to come and see if the problem cold be associated with installation .on Thursday October 2 i witnessed ny wife on the phone with a customer service representative try to fix the problem . she follow the direction of the person form customer service wich allow use to have a signal with no interuption.

now it approximately 7 days after the problem was handled and we are starting to have the same problem as i am writting this complaint i have no signal. to give a customer a free three months of a program at no cost is not really the answer because with that program we can not enjoy it because the sattlelite signal is always out for hours at a time.

we switch to directtv because of the promise of a superior quality of service, channels, and packages that is offered. may be they don't care because their profit margin are large enouch that the middle class families saticfaction is not important which is a very disappointing.

i know that the customers are not always right but as a customer oriented company it is your responsibility to respond to the customers complaints you are the professionals and the staff need to conduct themselves that way.

we want to continue our accout with direct TV but if the customer service dose not improve we will have no choice but to discontinue our account.

Thank you.