Four times w/in a year monthly payment checks have been inc0rrectly credited to some other account. ( In ALL instances, I could not get past Customer Service to speak with Finance about error, could not get name/contact for Finance Dept or clearing house that Direct TV uses to transpose/post checks electronically. Customer Service Supervisors (4) stated only procedure for resolution is to fax a copy of your Bank Statement showing the Direct TV withdrawal w/Name/Acct# and they will within 3-4 weeks credit your account, IF they find what was submitted by your bank acceptable proof of payment. They accept no responsibility for misposted errors, unless proven they are misposted by the customer through their designated process. Other choice to settle? Just pay the bill again. You can not get any verification of receipt from Direct TV acknowledging receipt of this info. when faxed..your responsibility when faxed. (1) This invades privacy and puts your personal info into hands of everyone at Direct TV. (4 times in year in my case, and involving 2 banking accouts.) How can the legally refuse to accept responsibility for Direct TV errors? Has anyone else experienced this? Would like to know how many other customers have experienced this that will speak up! According to both banking institutions they are bombarded by customers with this same problem...we need a way to band together and voice complaints about Direct TV as a group...or find an advocate for us...no power in individual complaints...they don't listen to individuals...and care less about customers once a contract is signed...

Had great experience with direct tv until I needed service. First scheduled technician did not fix problem. Second and third did not show up in the specified time frames (6-8 am and 8 am -12 pm). No call, just didn't come after I arranged for someone to be off work to meet them. 1st excuse was he got there an hour after the time frame. Still waiting for second excuse. And don't even get me started on their annoying automated attendants!