Our home is on Mackinac Island, MI. We arranged installation with Direct TV through AT&T. On day of installation we received a call from employee of of the 3rd party installation company they asked "where's our tickets to take the ferry over to your island?" We had no idea we needed to arrange this. He said we did and had to arrange a horse taxI to our home (no cars allowed on island). It was hard to arrange last minute but we did and it cost us $100. He came over to the house installed the dish but said there was a problem. He said we’re getting signal but the receiver was bad. We had to make another appt. but didn't think we should pay again for transportation. Direct TV said they’d book the 2nd trip and not charge us because they’d be on the island. They never showed up. We called back and they said we should have arranged transportation. We called to arrange another trip on and have arranged transportation at our expense. We are very unhappy.