Direct2Drive
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Category: Entertainment
Contact Information
New York, United States
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Direct2Drive Reviews
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davidreg
March 24, 2011
Refusal of refund for malfunctioning game
Ordered computer game through Direct2Drive. Received game plus activation code and tried it out--crashed. Got advice from game maker's tech support--they said that my brand new computer was nevertheless not powerful enough for the game's video requirements, something not at all obvious in the online documentation. They suggested asking for a refund from the vendor. But Direct2Drive will not refund once an activation code is given, yet using the code is the only way to run a game to see if it works. A catch 22. Definitely think twice before using this vendor. They've certainly lost my business.
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goddamitdon
January 12, 2011
customer service
I bought a guide from direct2drive and it wouldnt download.
I spent 3 days tryin to resolve the problem with 'csr' and couldnt.
They had me doing every thing from a to z and nothing worked.
They esculated it to a senior csr who had me do the same things and
that didnt work. Then they ignored me for two days. I went back to the site and bought the guide again and it downloaded perfectly.
I then contacted csr again and they wanted me to do some more trobule shooting for them;. I refused and they posted on their site--
solved by 'csr' and closed the ticket.
And yes they charged me for the seccond guide.
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rlm1940
March 8, 2010
Games do not work
I purchased a game online from this company. I downloaded it - it did not activate - got that figured out and then the game crashes immediately, I worked with their customer service 3 times and did all that they said and nothing worked. I did all of this within 48 hours of purchase. I requested a refund and have not heard anything back from them - this service is not worth the effort based on the constantly changing environments with firewalls, 32 bit versus 64 bit operating systems - there is too much complexity - for this service to work efficiently. Save your money.
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littlebit200020
January 19, 2010
Fraud
Purchased a pc game through this company online, however the game has never worked. Company refuses to issue refund becuase I was given a key to activate thegame at the time of purchase. Regardless of teh fact the game was nver activated or played as it has never worked and crashes immediately upon start up. Company is a HUGE RIP OFF
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