Directboats.com

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Websites

Contact Information
United States

Directboats.com Reviews

C Quesnberry April 11, 2011

customer service communication breakdown

Note to Consumers: I ordered two Emotion AdvatnEdge kayaks from DirectBoats.com a couple weeks ago. The webiste says that most orders ship in 2 weeks. I placed my order over the phone, and specifically asked the customer service representative if the boats were in stock. He said, "Yes, your boats are in stock and will ship in 2 weeks or less." After 2 weeks passed I sent an email request to track the progress of my order. I was emailed a couple days later and told that my boats were not going to ship for another 3 weeks. As it tunrs out, the boats were not in stock and are actually in production. By the time my boats ships it will be 5+ weeks from the time I placed my order. This might not upset me, except for the fact that I asked at the time I placed my order and was told they were in stock. If you are interested in getting a boat for the summer I would suggest you order it from somewhere else!

Note to DirectBoats: Your customer service representatives are not engaged and poorly trained. I am very disappointed that I was provided with misinformation when I placed my order. I hope you take this feedback seriously and take measures to train your staff and improve your business practices.

Filip May 9, 2009

Bad business practice

The following should posted as a warning not to do business with the firm found on GOOGLE to purchase a paddle boat!! To; DirectBoats.com 7-1-06 After placing an order for the 'Pelican' 2006 Energy DLX on May 12, the following chronology occurred in dealing with your inept company; I specifically told JOHN that I was going to our summer home in Cashiers, NC and would only be there from May 21-June 2. He assured me that THE PADDLE BOAT WOULD BE DELIVERED BEFORE JUNE 2. I explained that the delivery before I left NC was a condition of the order. On May 29, I called to see why ABF freight had no record of the shipment from Canada. She told me she would check into it and call me back. (NO CALL) On May 30 I spoke to Roger Lowe, who told me that the shipment was on the way and he would exert his influence to see that it arrived by June 2. He was to call me back with the status. NO CALLS WERE RECVEIVED! We left NC on June 2 as planned and returned to Florida. I spoke with Gwen and asked that the order be cancelled. I asked for Roger to call me and arrange for a credit since the purchase was charged to my visa. On June 15 ABF called to arrange for delivery to NC. I told them to return the boat since there was no one there to accept delivery. I called Gwen again to ask that Roger call. NO CALLS WERE RECEIVED! On June 15, I lodged a protest of the $1196.00 charge to my VISA with the above explanation! Capitol One Bank has creditred my account and debited your account for the charge. The credit was completed on June 30. Today I have made a formal complaint to the Attorney General of the State of Georgia, Better Business Bureau in your County, Google search engine where I fotnd tour website, Yahoo which has a link to your website, Visa International, and Mastercard International. I hope some of my actions cause you to intraspect how you mistreat your customers and causes you some financial PAIN! You have caused me aggravation and wasted time which I find offensive and unecessary! I do not expect an apology or reply since your track record is to IGNIORE PROBLEMS & CUSTOMER COMPLAINTS. You cannot continue to operate your business in this fashion without consequences! I hope the consequences are PAINFUL!!