We are still unable to contact the local owners of the DirectBuy here in Roanoke, we are therefore appealing to DirectBuy Corporate to rectify our problem.

We joined DirectBuy on December 10, 2010 and were notified on February 8, 2011 that DirectBuy of Roanoke had closed it doors (This came as a shock to us as it now means we have to travel over 4 hours to visit a DirectBuy showroom in order to make any major purchases) .

We placed a down payment of $500 in December and financed the remaining balance of $3990 for 36 months at $143.75 per month for a total of $5175.00 if the contract goes to maturity.

We were shocked to find references that guarantees a 3 day cancelation period of which no mention is made in our contract nor was it communicated to us verbally which is against your company policy. Therefore our contract is invalid and obsolete due to your use of a contract not stating that we had an opportunity to cancel after 3 days.
(IE Based on the information provided by a DirectBuy owner in the video investigation by CBC MARKETPLACE- THE PRICE CUT PROMISE on March 27, 2009. Stating that, DirectBuy was in the process of printing new contracts including a three day cooling off period, it also stated that this policy had been in effect since 2007).

According to VA Consumer Protection Laws a contract cannot be written biased in favor of your company, forcing a consumer to give up their rights to complain and or cancel.

At the time that we signed, we were put under intense pressure by your salesperson. We were not offered any trial membership and told that this was a one time offer and we could not come back for 7 years.

I would like a rescission. We want conformation in writing by mail within 10 days that we will receive a full refund of the down payment and will not owe any money to you and/or any companies you may try to submit the Retail Installment Contract.

Todate all Directbuy Corporate has offered is 2 free years added to our membership. They also stated that I had to go to the Franchise to get a refund and guess what they don't answer their phones nor any emails.