I was promised stress free move- so the advertisement goes. Instead i have gone through the most horrific time of my life. Talk about a merry go round. Directtv contractsout its moving and installation services who have different policies. Anyway I live in an apartment complex. Downstairs apartment. Like lots others. To get directtv, we have to install the dish in neighbors upstairs balcony. That's what everyone else has done with directtv. Yet they are refusing to install my dish because it's not in their policy. For my apartment only. I am not allowed to talk to supervisor and no supervisor wants to talk to me. What's going on at directtv? I need help somebody.

My household previously had DirectTV service as a bundle package with Verizon. We found less expensive service for TV, phone, and internet through a different company and therefore terminated our service in Dec 2010. At the time of cancellation, we were told that there was a zero balance. We were therefore perplexed when a month ago we received a collection notice from DirectTV. My husband called DirectTV, and was informed that DirectTV had sent a bill to Verizon for service in January, and, because the account had been closed, did not receive a payment back. Apparently, several months later someone at DirectTV looked at the books and decided to hold us responsible for this clerical error, although no bills or notices were ever sent to us, until last month. After spending nearly TWO HOURS on the phone between various departments at both DirectTV and Verizon, it was concluded that an error was made by the DirectTV Accounting Dept. My husband requested a letter documenting this, and not only did he never receive it, I got word yesterday that this error is now reflected on my credit report.

My husband again called DirectTV customer service and spoke to a representative named Armando. Despite the long period of time that my husband spent on the phone regarding this issue last month, we were dismayed that not only was it never resolved, very little of the prior interaction was recorded in the customer service system. Therefore, we had to start all over again! At this point, the dispute is still not resolved, so we are now writing a letter to the CEO of DirectTV.

Customer Service for us has been a true test. Right from the install of the equipment... The installer never took the time to go through the installation with me as promised. He installed and left as quickly as possible. That is when the fun began. It did not work properly from the start. It would cut out the program (freeze up) and give us the message of not receiving the signal... then gave us a code number 771A. We went through the steps advised on screen to fix the problem but that did not work either. Finally a call was made to them to get help in fixing this problem. You call them only to get put on hold and get a message that you have a little over 10 minutes waiting time... that happened 3 times... finally a little over 5 minutes... that happened 3 times... then a little over 3 minutes... and finally 2 minutes ... twice... then I got a person. (LIKE OUR TIME DOES NOT MATTER TO THEM.) FINALLY we were told that they would schedule a service and it would happen within 2 days. So for two days I was watching a program and it would freeze up. For two days this happened ... finally the guy came and installed a new piece to the dish. He left in a hurry again. And an hour after he was here it started to happen all over again. PROBLEM NOT FIXED. So another call was made and it went just like the first call... put on hold for over a half hour before finally getting connected to a person. Once again I was told that a service call would be set up for us and to expect it within two days. Then I remembered the guy that had installed it had called me, so I found his number and began calling him directly. He said he would come that day but I would be his last call of the day. Just before 5 p.m. he called me back and told me he would have to come the next day he was out of the area and it would be dark by the time he got back. The next day... a call came from him telling me he had 3 installs to do first. Again no show and this time no call back from him. I finally got myself a folding chair and sat in the laundry room to watch the tiny TV that is still hooked on the house antenna to watch the Royal wedding. With an occasional shout from my husband to tell me the big TV was now working. Soon I would be running back to the little TV when it would freeze up again. This happened all day long. Another call came from the service man saying he could not make it again to fix the problem ... until tomorrow. That took us to Sunday and it was announced that it would be on his day off and he was willing to do me a big favor. (A bit of a guilt trip was in his tone.) I held my ground that he should come and that I would AGAIN sit and wait for his arrival. (My husband went to church alone.) He arrived home and still no service man. Then I got a call telling me he was waiting for his x-wife to come and pick up his son and that he would come as soon as she picked him up. (Another guilt trip.) Finally he arrived. I told him that since I was always getting the same message of 771A that he should check the black box first... I thought that was the problem. He did that first and ... YUP THAT WAS the problem. He replaced that and ever since the service has been working. Funny thing is ... I had told him that I thought this was the problem on his first call back and he never thought it could be the problem. Oh ya... I also called to get it set up with the company... and went through the calling experience for the third time. So I want to share our experience with you so you can be prepared for the lack of service that you get from DirectTV. My suggestion to them is... hire better help and more of them, to service your customers. When our contract is over... we will go back to our antenna. Unless they can improve their product and service... in time I am sure they will just fade away. Oh ya... one more thing... I was promised that if the guy had to come back again we would get another 3 months added to our free viewing experience with movies. Funny thing is... now they do not answer my calls... I get a message that they will call me back... but two days have passed and I have not received a call back. So much for the promises that they give you. Good luck and if you haven't gotten DirectTV yet... think it through long and hard before you make your decision.

We signed with Directtv. We were to pay 29.99 plus tax. Our first bill was 69.00 second was 72.00. Called to find out what was going on, they said it would take 6 to 8 weeks to have it settled. After the 3rd bill of another 69.00 dollars we cancelled our credit card with them. Tried dozens of times to speak to them, emailed them, no replies! So after 5 weeks of no t.v. service, we went with cable, now direct is trying to sue us!!! Please listen to me, do NOT use them, they lie to get what they want, they lie to over charge you. Their employees are so under trained they should not be allowed to sell service. We are seniors, on a fixed income, we feel we have been scammed by "big business" when is this country going to stick up for the small people??? If we had been charged the correct amounts, we would have stayed with them, but cable service even advertises that they charge the amount they state, "not like other service". Be careful, we are not the only ones, thousands also have the same troule.

definity i won't ever get direct tv and won't ever recomended.. i just had the worse experience ever... just lier like timewarner!! my contract was up last year and i decided to cancel but they offered me alot much things so i won't go.. i decided that i would stay and specified that i didn't want contract.. but they never told me that by getthing the free dvr for 12 months i was getting a contract for 24 months.. so now i have to moved and cancel the service because they lanlord doesn't alow satelic.. and they told me that i have a contract that it will cause $280 to cancel.. i can't freaking believe this is happening again just like timewarner did to me back in the days. def i won't recomended like i was doing to my friends.