Hello,

I am writing to compliant my service with DirecTV. Since I joined 2 weeks ago I have to call customer service 5 tiimes to resolve my issues

First incidence- When I got my service, JADeworld was not included in my service. When I inquired about the service, I was told that it would be 16.99 to add JAdeworld. This price confirmed my decision to join DirectTV. The rep gave me a total quote of 89.99. However, when I called after the installation, I was told that 1)JAdeworld was not added 2) it's 36.99, and that the original rep misrepresented the info when he signed me up during the initial for the sign-up. That is BAIT and switch

2nd incidence- My bill showned 7 receivers when I only ordered 6

3nd incidence- all my channel were missing, after calling back the 2nd time (the first rep was useless and finally resolving the problem. I got billed for $100

4th incidence- Had to call back to resolve billing issue from 3nd incidence

5th incidence- none of the HD channel are working. I called the 800 number and after all the automated service.. I am still on hold for 10 minutes.

I pay $130 a month and have to call every week. This is ridiculous! I had DishNetwork for several years, never had any problems with my service or billing.

As a result of all my troubles and agony, I am request a goodwill credit for $50 as well as a $5 credit per service erruption/ billing error.

My experience with DirectTV began when 2 salespersons came to my home to sell subscriptions to the service, with a claim that DirectTV was voted #1 in customer service, and showing me a graph that "proved" it. . I care about good customer service and signed up. Later I realized that the installation time was unclear. I spoke with Chin, customer service rep, to confirm installation time. I was told there seemed to be no evidence of installers coming at all!.

I was referred to a supervisor. When I asked if he would kindly tell me if the installers were coming morning or night, his response baffled me. He said "our workers don't have cell phones so they can't call and tell you when they are on their way." That seemed like an absurd answer, and I still didn't know when I needed to be there for the installers, day or night. This made it it ridiculously inconvenient for a homeowner.

I was told that since DirectTV uses workers from other companies to do their installations, and there would be no way to discover my appointment time. But DirectTV supervisor Lisa W. gave me her number and asked me to call her back Tthe number she gave me had no answer or message phone. The workers did come eventually, but I noticed that the reception was snowy and poor, so I called right away to report this, within 45 minutes of the installation. On 9/15/07 another worker was sent but still reception did not improve.

My next call was to request that the service be removed entirely, but DirectTV, Customer Service Rep# LKCO887, manager at the Florida Call Center told me to let them try once more to repair the problem.
After this repair also failed, I spoke with called customer service Agent Zach 403-519 and asked him to discontinue service, as I had never been able to use the service, and 2 attempts had failed to clear the reception.

Zach told me I nonetheless owed 287.00 because I "had not met the contract cancellation requirements!" I told him "No on the contrary, I have been trying for days to cancel my service, and my first call was within one hour of installation. " I told the rep that I had been working with DirectTV on this for days. but Zach informed me that his records showed no evidence of my contacts or communications with DirectTV whatsover. Therefore he said I would have to pay fees and charges!

Zach told me to wait on the line for a minute while he spoke with a supervisor. I began to note the time on hold. Before I hung up, 45 minutes on hold had passed. Zach never returned to the phone, and their records still showed I owed 287.00, which is a lot of money to me. Then I was sent three bills, one after the other, for service that I had never used, and never worked properly.

I had to make several more calls to try to wipe out this bill, but Agents Shawn, Rose, Tyler and Anthony rep 401231, told me I had to pay the money. This is not what I call "best customer service of all satellite companies". I was tired of calling only to hear that I had to pay money for "failure to keep the contract".

Finally, after hours and hours of this, agent Shanna solved the issue and I would be billed only 4.46. Or so I thought!! I was relieved. 6 months later came a bill for hundreds of dollars more, along with a collection call, even after I was told I didn't have to pay. There seems to be a lack of accurate record keeping protocol within DirectTV, and a preponderance of unscrupulous billing practices.

Last year I signed up for directtv with verizon package. That was eight months ago and when I turned on my second tv, no satellite reception, no channels, unworking remote. I called and was lead through a series of things to try but to no avail and finally was told it is in my cable line. Mind you the installer used my 28 year old comcast cable line for hookup and I feel that is not my responsibility or my fault, and a new cable line should have been installed. The tech told me it would costs 80.00 for a service call in which I refuse to pay for. I was told I now own the satellite dish and the cable they used: the tuner and remote belong to them. They will not remove the dish from my roof. I am totally disgusted with this company and at the end of this contract Sept. 19 I will switch again to Comcast in which the only problem I had with them was the few dollar increases every year but I never had problems with them fixing a broken or drooping cable line in 28 years. Direct tv's only response: pay for a service call or get the insurance!!! So now for the next 3 plus months I'm paying for a service I can't use and if I disconnect the one tv, they want me to send back the tuner and remote and have the 5.00 taken off my bill in which I am very leary of. I don't trust them. Any response is welcomed

I have had DirectTV for less than one month and my tv has worked less than half of the time than I have had the service. Everytime I call to get repairs they say it will take two to three days. Needless to say we are going on two weeks with no working tv in my living room!!!

This has to be the worst company that I have ever dealt with and have made no attempts at making the customer happy and fixing the problem!! They keep giving you false promises to get you off the phone and then when you call back and confront them with what they told you, they have another song and dance for their statement.

DIRECTTV SERVICE AND THEIR CUSTOMER SERVICE SUX!!! People do not waste your time with their service!!!

I scheduled an appointment to have directtv installed at my home for feb 5 08 between 8 and noon... around 11:00 i called the number i was provided to make sure they were coming. before i even got a word in edgewise she told me that some of the computers were down! Very strange coincidence for my first call ever to them!! So she asked what she could do for me and i asked her if she knew if they were coming for sure or not, she said hold on let me check on the computer that is working. She came back and said she didn't see it in there anywhere... so i asked her if the installation people actually showed up when they say they will and she got all pissed with a crappy attitude and said... well i wouldn't know about that!! I said you do work for direct tv don't you and she replied yes. So i said and you cant tell me to the best of your knowledge whether or not they show up for the installation on time. She was getting more and more rude every second... So i told her i think i might cancel and hung up on her! From what i am reading here and online i am not sure about this company and the install people still aren't here!!