Requested them to come out and fix the system. They disabled the system and then said it was unsafe because they saw chew marks on the cable so they were afraid of rodents on the OUTSIDE of the house. They would not replace the cable and did not put the system in the original state as when they got here. We had some cable before and now we have none. They will not fix it we have to fix it ourselves. We are now looking for alternatives. STEER Clear!!! We have been excellent customers for a number of years and with our first problem they failed!~

I signed up for a DirectTV package, thinking service really could not get worse than cable service. They let me pick my 4 hour "window" for the installer. Picked a day and "am." Of course, installer never shows up. I called them repeatedly, got the run-around every single time. "Installer will call you in 30 minutes, I promise!" "He is on his way!" etc. Never showed, never called. Terrible. Stick with your cable company!

I was assured that I would receive local channels within 2 months of installation. Now, 3 months later I'm told that some of these channels are not available in my area. Directtvsays they didn't promise anything.

I signed up online for Directtv, for a 'special online offer' of a reduced rate. I decided to cancel the order for varying reasons. Within minutes I was contacted via phone by one of their reps, inquiring why I was canceling. The rep offered an additional $5.00 reduced price per month bringing my bill to $44. After waiting more than two weeks and one cancellation of the installation date without notice by Directtv. I got service on the 9th of the month. Apparently they billed for whole month at the end of that same month. The bill was issued to another occupant's name so I did not receive the bill which was a whopping $80+ for just over half month's service. The company claimed that I could only get the reduced rate by submitting a rebate form BEFORE, or at the time of installation. They have refused to reduce the bill, and I advised them to disconnect within the 30 days as advertised. This did NOT occur. Instead, I got another bill for $80 for a second month even before another 30 days was up. I asked if I paid the bill if DirectTV would credit the overcharge back once they got the rebate form { which was not the terms advertised on the net, or discussed with the representative on the phone when he called me]. The answer each time was no, also I am now told the rebate takes about 12 weeks before it is processed. I am now liable for an $80 bill for three months and counting, when I was assured that my bill would be $44 each month. This means that in three months, I would be paying an amount equal to 6 months of service as was advertised, and if the rebate takes another 12 weeks, DirectTV would be collecting for a year's service within a 6-month period. THIS COMPANY IS A RIP OFF, and very difficult to deal with. I would not recommend it to anyone if you have another option in your area. Also, the many channels advertised are basically full of fluff and audio channels comprise about 30%.

They also told me I would get a special reduced rate for my internet service from Verizon if I go through them as their customer. When they hooked me up, I got a quote of $60, for internet alone. I assured the rep that on my own I could get Verizon internet for under $40, the Rude and despicable person screamed, " if you think so, don't waste my time" and hung up on me. Just another pack of lies from DirectTv about their services and prices.

I am a new customer to DirectTV. I was a Comcast Cable customer until this week. The Directtv salesperson at the Mall promised me that, like cable, I could use my VCR to tape programs. She also promised me that if I signed for DirectTV before May 27, I could get "free installation" for 4 rooms. The DirectTv installer also told me I could use my VCR to tape programs. I told him, like the salesperson, that I did not want DirectTV if I could not use my VCR to tape programs. The installer charged me $200 to install 2 rooms because my home only had one cable wire that he could use. He also showed me numerous checks of people that he had installed that day. For $200 dollars, if I can not use my VCR, they can come pick up the equipment and I will go back to cable. By the way, the check had to be made in the name of the installer and not "DirectTV". I believe I was tricked into getting DirectTV.