On the 19th of the month, I requested an "Extension of Due Date". I did this online via the website. I received confirmation and printed the document. At the time, I didn't even owe a full month of service because I had paid extra (my choice) the previous month (had another billing problem then as well - charged for something incorrectly). The 'extension" was until the 30th of the month (actual due date was the 25th).
On the 28th, I received an email notice from my bank that this payment had been taken from my account. Now, I realize that it was only two days earlier than the "extension" confirmation had stated but that is NOT the point AND I only owed a mere $25.05 but again, that is NOT the point.
The point IS that I made the request, the request was confirmed, and I have printed proof of both.
I immediately called the customer service number (1-800-347-3288) and the CSR kept talking over me and would not let me speak. When I again, attempted to tell her that I already knew what she was telling me - she hung up on me! She was trying to give me what I assume is a canned spiel they have regarding the basic workings of the billing system -- it was irrelevant to my issue! Her name was Blair. I immediately called back and was connected to a different CSR (Michelle). While Michelle was certainly much more polite, the information she gave me was useless -- no fault of hers though. She informed me that "Extensions of Due Date" are only applicable if you have received a "cut-off date", which I had not. The confirmation that I have that says in black and white "An extension for INSERT NAME has been granted." AND also states, "Payment due date has been extended from 05-25-2010 to 05-30-2010." AND, "Payment due date was entered on 05-19-2010 at 07:17:48 MDT." It was suggested to me that I take the dispute up with my bank...????? I informed her that it is not a "bank" issue, that DIRECTV is the responsible party, not my bank. She repeated this to me several times. She also informed me that there was NO ONE that she could direct me to pursue the matter further. I asked for the name and contact information of the President of Consumer Relations -- she didn't have that information.
The payment that was did not negatively impact my bank account by virtue of putting me in the negative, but again, THAT IS NOT THE POINT!!
I have only had DIRECTV for three months and out of those THREE months; there has been a billing problem (with DIRECTV at fault) for TWO of the THREE months!!
This is ridiculous and if it continues I will be cancelling my service and if (when) I am charged the cancellation fee I will pursue every legal avenue available to me to fight it.
I am sick and tired of companies thinking they can get away with things such as this and if people don't bother to speak up -- nothing will ever change! I wish more people would use this site to voice their complaints!

we cancelled our directtv account on march 17 we were not behind they just wanted a high amount to switch to hd. our bill was 70.25 per month . they are trying to bill us 189.00 for a final bill

Just found out that KLKN tv station in Lincoln is in dispute over contract ending next Wednesday 3/31/10. I am extremely upset that direct tv and klkn cannot come to an agreement. It is the only ABC station direct tv offers for Lincoln and I am a fan of ABC. No more local news, soaps, LOST, Dancing with the stars, Greys Anatomy, etc if you (direct tv) don't come to terms with klkn. Where are Lincoln locals supposed to go for ABC programming???????? KLKN has agreements with Dish Network and cable but not you- the biggest satellite tv system. Please come to terms so we can have ABC programming.

My husband is 72 years old and has a pacemaker and half of his foot cut off and his tv is his life.We have been without tv sincethe 15th of May.I can not understand why a tech can not get to our house no sooner than the 24th of May.Hire more techs if need to. A tech was at my step-sons and he did not have time to call and see if we had a ticketopened, he was right next door to us and would not do a thing. Up to this point we have had a good report not now. We are very unhappy with Direct TV. We except tv on and some kind of reward for this kind of service.

Very desapointed about these service...the 1st time I had to cancel the insurance because I was broke and guess what...2 weeks later boom ...no signal...so I had to get insurance againg...Now the company I work for it is not doing too good ...So I had to cut insurance on my Direct TV ...Oh guess what...three weeks later I don"t have F!#@^$$@ signal again... Is this against people that decides not to have insurance??????????...and it gets better...I have to wait for 10 F(*%@$^&@^ days until the tech shows up...