we get the servis on Sunday for $44 a month. Friday the man comes at 6 pm to install leaves at 9:30 pm not finished. Said to come back the next day doesn't show up until Sunday to finish. wednesday comes a bill for $77 for the first month say that it's going to be like that for two months when we are to pay $44. Then we call to cancel the servis and they say we have to pay $400 to do that. FOR FOURE DAYS WE HAVE TO PAY $400. YA RIGHT THAT IS SO STUPED!!!

Consumers beware this is my experience with DIRECT TV. I called and talked with a sales represenitive named Anthony he quoted me my prices for the promotion period for the remainder of the first year and then for the following year of obligation made him do it twice I wrote it all down and repeated it and he confirmed it. After the installation got my first bill and yes of course it did not match what I was quoted so I call talk to a lady named Mary nice enough but no help she state I need to talk to another department and they can request the recorded conversation between Anthony and myself, wrong talk to a guy named Beau who is in seriuos need of customer service skills he tell me I have to write a letter to the "OFFICE OF THE PRESIDENT" which I did. I talked to a lady there named Lisa who could tell me that they don't record these calls to find discreprencies on bills only to see if the employees are being polite they don't care if there telling the truth. She then states that I could find the monthly amount myself by placing an order online and not talking to there customer assistance so apparently if you don't have a computer and your nor online Direct TV doesn't want you buisiness. Lisa then told me even If I cancel this service due to them misquoting me I will still have to pay all the obligation requirements. Consumers beware DO NOT TRUST DIRECT TV SALES REPRESENITIVES.

DirectTV satellite Television Service and Debit Card use:
This company will take your data from your use of your Bank Debit Card, to collect payments that they deem penalty fees for early termination of services. I gave them a Credit card as security for the installation of their service which proved to be extremely unsatisfactory, unfavorable channel selections, poor reception of video and audio often--everytime weather conditions were rainy, snowy, or other irregular. Their rates increased and were too expensive as well as unsatisfactory viewing channels which were mostly infocommercials, or sports. They gave me a cheaper package which was even less favorable. When I could not pay for two months, I tried to cancel my service, but they tried to force me to accept another package eventho I couldn't pay for the service I had. When I stuck to my decision to cancel my contract, they got hateful and demanded immediate payment for early termination of their "two yr contract". That fee was $347, which I promised to pay off in monthly payments, but they instead sent thru charges on my Debit Card to my Bank checking account, completely without my knowledge and authorization. I NEVER gave them permission to use the card for anything other than a couple of payments in the past service months. The unexpected unauthorization of withdrawal of my funds which was earmarked in my budget for a mortgage payment, caused a default on my mortgage loan, and overdraft fees from my bank! The bank said they have a right to withdraw my money, if I have submitted the card to them previously for the monthly service fee. This seems completely unfair to me! Especially without anybody notifying me that the charge was taking place. Does everybody know that your Bank Debit Card can be used to ROB FUNDS FROM YOUR CHECKING ACC"OUNT without your knowledge or permission?
The bank had preexisting setup accounts by my mortgage company for the monthly payment, and I believe it was poor business practice of them to allow the DirectTV withdrawal to transact before the mortgage payment was withdrawn. The Direct TV payment should have been held, but the bank says NO, it doesn't work that way. So here I am 68 years old trying to exist on a retirement pension, fighting with the Bank over overdraft fees that are climbing daily with their daily od charges, I'm without TV, $347 stolen from my checking account, and groveling with my mortgage for "grace" and hopes of getting some kind of Federal assistance for a refinance for my mortgage loan, because I'm about to lose my home that I've lived in for over 30 years. I would not be in this situation, if only DirectTV would have been reasonable and allowed me to just terminate their service, and left my mortgage payment in my checking account!
Damn the bastards, may they all rot in "you know where", or better yet, I hope their executive employees, owners, board members, all who are responsible for making business policy find themselves in a place in their lives where they have to suffer like they caused so many of their undeservingcustomers.
It is the most overpaid, unsatisfactory service that I have ever experienced in all my 50+adult years.
Stay away from this business! And WARNING: Don't give your Debit card to them or change your card if you've already used it!

Direct tv claims service is hardly ever disrupted by weather. This is a blatent lie. I live in the Chicago area and frequently when it is rainy windy or snowy, my service is interupted. The last straw is now. My service has been down for the=ree days and when I called for service I was told I would have tomwait two weeks. The service reps on the phone all had different theories for why my service was down. None of which helped.

I was told if I canceled I would owe a cancellation fee of $480. This is an example of corporate greed and short sightedness. I doubt they will be in business within the next 24 months.

I think Direct Tv has the worst Customer Service and run a dishonest company. They over charge and the technicians that come out lie for you to sign "telling you that you are only singing to verify that they came out. but you are signing your life away with unheard of charges for services that you did not order or get. When you call in you are sent on a wild goose chase only to accomplish NOTHING. so after you are totally fed up with the games they are playing and insulting your intellegence you cancel the service only to be stuck with a BIG FAT BILL!!!