I simply wanted to contact a human being to change my credit card # as this is how I pay for service.
An automated voice advised me that it could assist me with this request or I could speak with agent
for a $5.00 fee. How much of a rip off is that? I must deal with automated voices or suffer additional charges?
I wanted to be assured that I would not be billed twice because they would have 2 separate card numbers on file for my account. I can't get assurance from an automated voice. It is a hell of a practice just stick it to the customer that feels insecure about billing procedures. I tried to complete this task on line, however, I can't seem to get assistance with my password. I am Dammed if I do and Dammed if I don't. I just wanted to update to my new card. It seemed easy enough and I wanted to be a helpful customer. Hell can freeze over before I pay them anything to give them an update that would make their billing and my life easier.

DirecTV is fraud. They mailed me an offer saying that if I switch to their services from Dish Network they would give me a super package, with no contract, with a DVR, and they said that if I was unsatisfied with the service I could cancel within 30 days.

I called DirecTV asking the reason I got a standard box instead of the DVR as the offer said, and they told me that I ordered the standard box. I asked why they took money from my credit card without letting me know, and they answered was that CS told me about the charges.

I called to cancel the service, I told them that I was unsatisfied with the system they provide, and they told me that that was not a good excuse to cancel the service, that if I want to cancel I should pay them $480 at front. I told the CS that I had 30 days to decide and she told me that not, I had 24 hrs to cancel. I called back and another CS said that I had 15 days to cancel with no extra charge, but she transferred me to the cancellations department. The CS in cancellations department told me that only some states have 15 days to cancel and my state was not one of them. I explained that I do not like their system because I have a disability and it is hard for me to push several bottoms to get to one channel, but they told me that my disability was not an excuse to cancel, that I need to pay $480 at front to cancel.

After reading your postings, I am afraid that more surprises are to come from such fraudulent company DirecTV. I do not have the $480 to stop the service, if I would have it, I would cancel it right now and stop them taking advantage of people who trust America citizens.

I was billed for a PPV on june 10 which i have records i was in Texas at the time tried to explain to service rep got no response except when my box was exchanged they found that it had a order on it and I told them that I never watch fights so why is this charge on my bill then the young lady (Jean) told me we must just take her word for it, so I ask why don't you take my word Ihave been with the company for over 5 years. Ithink with all the competition out there they would have a better way of satisfying their customers.

After being with Direct TV for 5+yrs and consistent problems one after another it culminated when their receiver went out and we ere without TV for 5 business days before they could send a repair man.
Once he arrived, he proceeded to say the reason we have been having problems (after installing a new receiver) was a poor installation when the roof dish was originally installed by DirectTV.
We have all channels and the very expensive NFL package and you know what they offered for our being without a TV for a week and numerous previous other outages owing to their poor installation?...$10.00...yep, ten bucks. These guys just don't understand that the "heard will be herd" and we'll go to all lengths to illuminate their poor customer service.

I allowed my son to use my credit card to pay his DirectTV bill in June 2009. In September 2009 DirectTV charged my card again without authorization. All attempts to get the charges reversed were denied by DirectTV and furthermore, they refused to take my credit card off of his account. I had to go to my bank, file a fraudulent charge report, cancel my credit card and apply for a new one. DirectTV are committing fraud. Never allow anyone else to use your credit card for a DirectTV account.