MY lastest bill, acct. 39203269, has a 20% increase in fees for the same service. I tried to call for an explanation, only to be told by the automated service, it would cost me another $5.00 just to talk with a person at customer service. What kind of business is this? Some one please call me, Sue at 805 528-4448 ASAP, I'm seriously considering switching to Cable. and please confirm you received this email, Sue O'Connor