11/15/2010 I ordered Direct Tv Cable service for the holidays. I asked repeatedly what happens if I want to canx? the 4 different people I spoke with all told me 30days even my installer said 30days. So when I went online to do the rebate they all talked about it wouldn't let me register to do the rebate, just kept saying error cust not found no account found. they said you have a week to do it so it applies right away. so later when I try to call to get help with the rebate registration they tell me I should of done the rebate before my installation! what?? NO one told me that that's (5) people I spoke with. I was told I had a week so now i'm stuck with $80.00 bill instead of the $29.99 promo I was promised for the next couple of months till the rebate kicks in. So I asked to speak with a supervisor ( Leo ) came on the phone & said the same thing all over again. So he wasn't very helpful at all I dont even think he was a supervisor he couldn't even speak properly. So he just frustrated me further so I said just CANX... so he sent me to canx dept, then I spoke with (Debbie in Ohio) she said the same things to me. I told her about the rebate, so after along conversation she applied the rebate for me, but I would still have a few months of paying $80.00. So I explained everything all over again stating they all told me I had 30 days to canx she stated thats not true theres no such thing! you only have 24hrs to canx! WHAT!! WAIT!! I was NEVER told 24hrs??? So I told her to canx she said that i would be charged all these fees, so then she read of a list of ways to canx 1) If someone in the family dies. 2) If you canx with in 15 days of installation so I told her ok there it is I've only had service 7 days! canx it... So she did try to save the account but after so much lying from so many people from this company. I don't want to do business with them!!. So Debbie canx my acct my cable went off, then I asked her when would the boxes get here so I can mail the equipment back. she said 3days w/ prepaid shipping labels.then i asked her repeatedly there will be no charge for cancelling? correct? she said YES! over & over. now its 11/29/10. still NO BOXES? NO CABLE? & Now there charging me $400.00 cancellation fees!!! what ?? she said there would be NO FEES!!! so today I called 11/29/10 spoke to a supervisor (Biana in Texas) says the fees apply because the 15days DON'T APPLY TO MY STATE!!! CALIFORNIA??? Hello everything applies to my state. I don't understand why they are lying so much!!! she did change her tone one I said I was going to go to Consumer Affairs & post stuff all over the internet & SUE them. Which they even charge $125.00 fee for that!!haha, ridiculous company, where is the customer service?? I do customer service for a living. & I've never given someone this much grief... it's only 7days!!! I will NEVER!! use Directv again & I don't think anyone should. Without customers they wouldn't have a business!!! so why am I the bad guy?. why are they lying? I told them they need to retrain there people & to stop lying to customers. So now I'm waiting to hear back from an operations manager Michael... but I'm going to call corporate office & email & post stuff everywhere!!! so that hopefully someone else dont have to go thru all this. I've had Time Warner Cable they were great!!! I think i'll go back to Time Warner, I only canx them to get cheaper cable service, & boy did I ..There's that saying you get what you pay for!!!...I had Dish Network the were good also till I got a call from B of A saying they were stilling money from my account, so I canx them & got back $300.00 from Dish, cause they require a Visa to open service so it was a debit visa. so I guess they thought they could help themselves. So bottom Line... DO NOT DO BUSINESS WITH DIRECTV!!!