Received statement date 12/15/2010 for charge dated 11/10 for PPV:Daddy Day Care on an old RCA receiver which had been in the closet for many years. Directv claims that this movie was ordered from a receiver listed in my sons room in 2003 and it was never paid. We don't recall ever ordering this movie 7 years ago, but directv refused to credit the charge.

Spoke with Directv supervisor Josh 12/20/2010 but stated there was nothing we could do about it and had to pay the fee from 7 years ago. He stated that if my son ordered a movie, then it was my responsibility. I had parental controls set so he couldn't have ordered the movie in his room. Josh also mentioned that Directv has a general policy of collecting access cards after service cancellation, then billing customers regardless of how many years have passed.

Called DIRECTV at 12.05PM, spoke to two "customer service" reps - Antoinette, employee id#100138641 (Philippines), Lesley (manager?, employee id#100212576, also Philippines), Ms. Chelsea employee id #100500404 (Georgia) and Ashley employee id#529686 (Texas). I signed up with CenturyLink for their bundled services, was offered $29.99 for the Directv Choice XTRA, no additional charges mentioned. I received an invoice from Directv for a monthly charge of $109.99 with additional discounts which brought the invoice to $51.99 plus tax, totals $59.50. If you do the calculations online for this particular package, the monthly charges are $36.99 plus tax which are not higher than $7.51. $36.99 and $7.51 totals $44.50 and not $59.50. The difference is $15.00 and they didn't want to understand or didn't want to get any of this. The last two representatives from the US hung up the phone while going through their invoicing/billing calculations. These kinds of tactics are highly unprofessional, extremely rude and probably very much illegal. If one can't explain why a bill varies from an offered $29.99 package to now $109.99 and why certain discounts were not applied, why work at all or trust this business? Are we in the mercy of those kinds of people, that are simply advertising and selling things under completely false pretenses and claims? DIRECTV better invest in educating employees then in false ads and false claims.

I have had Directv for almost 15 years . Recently, I have had to schedule THREE service calls to install one simple item. Now I need a 4th service call and The service is VERY unprofessional. First they have never hit the 4 hour window that they gave me. They have been late every time and the 2nd time they never showed up at all. This time they were late again and left without showing me how to operate the new equuipment. The best part however is that none of it works; AND the receiver that WAS working is now disabled. I was supposed to have someone come out that night but of course that didn't happen and now, unbelievably, I have to wait until Monday for the next incompetent moron. My calls to directv have been met with cynical apathy and that has furthered my frustration. I am now close to cancelling their service and telling everyone I know to stay far away from this bumbling, incompetent excuse for a tech company.

On Friday, Dec. 13th, I called to inquire about setting up an account with them, as well as bundling one of their partners for phone/internet service. I was told, by a Mr. Rudolpho Gomez, that "yes indeed we can set that all up for you". After scheduling an appt. for installation ( as well as being charged $214 ), I was transferred to their Bundling Dept. who informed me " their was nothing they could do until my service was activated". I decided to wait until Monday morning to call back, to give the system time. Upon calling Monday morning, I was then told that " they could not set up anything, until service was installed and activated". Later that day a man came and installed my service. I then called, for the 3rd time, to set up phone & internet service. I was once told this time by the Bundling Dept. for DirecTv that " we do have Windstream service in your area, and we can not help you". I tried to explain that not only did your sales rep guarantee me this was possible, but that the sales rep for Windstream also confirmed that they service my neighborhood. After countless hours on the phone, speaking to one supervisor after another, I was told "there is nothing we can do for you, other than cancel your service". NICE RIGHT?? I am trying to STAY WITH YOUR COMPANY, AND YET YOU TELL ME TO CANCEL!! I even tried having one supervisor get on a 3 way call with Windstream so they could in fact see Windstream serviced our area, but he declined. So, having now been exhausted trying to tell DirectV that they need to honor the agreement made to me, and being told by everyone I spoke with " they can't honor it, and to cancel my service...but...you will not be reimbursed for the equipment you purchased" After another 3 hours on the phone, waiting 45 minutes for the 1st supervisor ( Jesse ), then an hour for the next supervisor ( Raul ), I spoke to the Sr. Manager ( Homer ) who al told me there is " nothing I can do, I can cancel your service, but you will not be refunded the fees for the equipment and if you call back tomorrow you will incur a cancellation fee". I then asked to speak to Homer's manager, who I was told " was not there, but I will leave him a message to call you, and give you his voice mail".
In short, I would highly recommend to anyone considering switching to DirecTv to seriously reconsider, unless you like terrible customer service, a company that promises you one thing and delivers another, that you enjoy spending hours on the phone with incompetent people who will just transfer your call, or disconnect your call all together, and have them tell you " sorry, can't help you so cancel your service".
I have sent emails to anyone in an Executive Role at DirecTv telling them of my malcontent for their company, as well as write complaints to the FCC, and every other consumer affair web site. They pissed off the wrong guy...

I have been a customer since 2005. I think it is highway robbery the price you pay to watch re-runs constantly.I am disabled and stay home a lot and it is the same thing over and over from month to month.Occasionally you get a different program, but for the most it is the same old thing repeated.Most of the programs are not fit to watch or very interesting to watch.change your programs!