This company does not fully explain that you will be charged $10 a month for HD programs plus you'll be paying $5 a month for every TV sat receiver without any option to buy the receiver. Its false and misleading advertising.

Why does DirecTV have an "F" rating with the BBB? Go to BBB.org and search DirecTV of El Segundo, CA and you can see the failure report for DirecTV for yourself! Why is DirecTV rated at the absolute lowest possible rating, an "F"? I will tell give you a few examples of why!

First off, the account is in my commonlaw wife's name. My phone number was associated with the acount, since I pay the bills. So, her name is on the account, but my checks paty the bills. We called to re-activate our account after a move. We were supposed to get free installation... you know, the 5-star blue-carpet service you see in the ads? Yeah. Let me tell you about that service. The installer came. He told me I would have to pay him to install the dish. I think it was around $50... plus the cost of a bag of cement, which I also have to provide. While I was driving down to the hardware store to get the cement... the DirecTV installer entered my home (without permisssion) and used my restroom. I found the toilet seat up, and urine all over the toilet and floor. Nice. THIS is an example of DirecTV's 5-star service you can expect. Your free installation costs you cash (yes, cash; they would not take a check), and you get your toilet and floor pissed on.

On the first billing cycle, I found that my check had not cleared... and it appeared I was overdrawn! It took a call to my bank to clear it up. According to my bank, DirecTV does not take checks. Instead, they convert your check to an EFT (electronic funds transfer), and basically take the money directly from your account. As a result, your check never clears. I have over a years worth of checks floating around that have never cleared. According to my bank, they have to explain this to many DirecTV customers. I tried to deal with DirecTV right away on this issue... and they refused to simply cash my checks. They refused. As a result, I never know when or if they have received payment... not unless I want to sit on the phone, scrolling through transaction after transaction, to see if they have LIFTED the money out of my account. With checks, I can simply search by the check number and viola! I can find out if it cleared. But alas... DirecTV doesn't cash checks.

So, here we are a year later... and DirecTV is telling me they didn't receive payment. I called my bank. Of course, I couldn't track anything since they do not cash checks. I put a stop payment on the check, but that did me no good, since they do not cash checks. My bank told me that I could "opt out" of this electronic process by issuing the demand to DirecTV. Thios would force them to process the checks, and I would now be able to track the checks I have issued. Great! So, I called DirecTV and they lied to me. They told me that I cannot opt out. They refused to opt me out. I placed MANY calls to DirecTV, trying to get to their management. All that achieved was getting my number automatically forwarded to their customer service line. They keep irate customers away from DirecTV decision makers. According to my bank, they cannot deny my demand to opt out. Yet, they have done so.

DirecTV reps lie. This was not the first time they have lied to me. The first time was shortly after we activated the account, when I started getting hang-up calls to my cell phone. I traced the phone number and it traced to DirecTV telemarketers. I called up DirecTV to demand that they stop these daily hang-up calls to my cell. They denied that they had given my number to a telemarketing service. The calls continued. I kept calling DirecTV back to complain and demand it stop. At times, some DirecTV reps admitted that they did put me on a telemarketer list. I was told it would take 2 days to get me off the list. Two days later, the calls continued. I called back to DirecTV. They would again deny it all. The calls continued. Then I was told it would take 2 months to get me off the list. At this point, I told them that if the calls continued... I would disconnect the box, urinate on it, and send it back to DirecTV along with a termination notice. Only then did the calls stop. It took a month or so to get it to stop. THIS, good people, is why DirecTV has an "F" rating with the BBB.

After I filed a BBB complaint... I got a call directly from DirecTV. I called back and left a message telling them to F@$& themselves, and go through the BBB process. I told them to not contact me directly any further. I just received final word on my BBB complaint. Because my name doesn't appear on the account... they have refused to deal with it. So... for a year or so, they have communicated with me about this account... apparently violating the privacy of the account holder. They have taken my checks... and have yanked money from my account... but they cannot deal with a BBB complaint?

THAT is why DirecTV has an "F" rating with the BBB.

Do yourself a big favor: for TV, look elsewhere. Dish has a "C" rating. Average. That beats the "F"-rated DirecTV any day of the week!

I am not the only one who has had issues with these clowns. DO a google on DirecTV complaints. Check the BBB rating. See for yourself. They have over 500 complaints filoed at ripoffreport. Check the pages of complaints here at complaintsboard. Check the report at directvcomplaintsdot org; a whole page put up by another citizen who got screwed. I can pretty much guarantee that if you sign up with them and have an issue... expect to be lied to. It happened to me. Multiple times. I had DirecTV customer service reps telling me that my checks had been processed and that they had cleared my bank... while my bank records clearly show not one check has cleared. What do you call that, but a lie?

Speaking of lies and crappy business practices... what happened next in my dispute with these cruds at DirecTV? Even though payment was tendered, and even though payment had always been tendered within one day of receiving a bill, I woke up and turned on the TV to watch the news. I found that our whole DVR had been disabled by DirecTV. They didn't just terminate service. They disabled the entire DVR, to the point where it would not power up. All those progtrams you haqve paid for and recorded? YOU CAN'T WATCH THEM ANYMORE! That's right! You pissed off the DirecTV God, and he reached into your home, and disabled the entire box, preventing you from watching programs you have already paid for. So... you whip out your credit card and pay the fascists, and magically, the power comes on! Are they truthful about what just transpired? NO! They lie to you, and claim there was a widespread outage that just happened to have coincided with your billing dispute, and which just happened to clear up moments after you pay the cruds. LIES, LIES, and MORE LIES. That is what DirecTV is all about! Don't believe me... read the hundreds, if not thousands, of reports from others who have been screwed by these cruds.

We should have seen it coming. When they pissed on our home during the installation... we should have realized that they would probably piss on us at a later date too. They did. When our contract expires, we will go to Dish.

Ordered Direct TV last week. I was told by sales girl that even though my local stations were not available that I would get affiliates for ABC, CBS, NBC, FOX, and CW absolutely free. "Just tell the installer. He'll set you up with stations out of NY or LA." She also told me that I would be able to call in at the end of my first year and get them to renegotiate the terms as the program she was selling me would cost me more thru the second year. After thinking about it I called back a few days later and asked to speak to a supervisor. Guess what? I would have to pay $2.99 for EACH of the affiliates that I chose to carry and there would be no negotiating on the cost of my second years bill...I canceled the order! I only wish I'd found this website before I wasted 2 hrs of my time with them...

I ordered a package with a special price for 12 months. After 2 months and 6 days I called to find out why they were charging the regular price, I was told I needed to fill a rebate. I went in the internet to fill out rebate and it says it expired within 60 days. I was never told I had to fill out a rebate or that it had an expiration date. Now I am stock paying the entire bill because the cancellation fee is $420.00. Be very carefull with this company. as soon as I am done with the contract I will go back to Cable.

New custom under 3 months, I'm very upset with bill they told me one price and I got a higher price. I was charged for a free service. The rebate was not processed what else.I was told by customer services to make call after call to clear this matter after 5 calls I still didn't know what my bill was. You are told you get HBO, STARS, SHOWTIME free for three months I was charged from the get go $35.00 I finely got that credited but I still have to pay the full amount of the bill. I just want to be released form this contract, at no cost to me after all this I want out. I'll sent back equipment.I never had such problem with dishnetwork.I just wanted some one to stand behind what say i don't need this ever month Please release me for this.