They are promising a HD Service that is not even close to what they advertise! They are advertizing one thing and delivering another. After losing service again I call to cancel my subscription and are told it will cost me $380.

By the way, if you call for technical help call me. I can tell you to press the red reset on your receiver and wait five to ten minutes for your receiver to reset.

Or, if you like, unplug the power supply for 15 seconds and wait for 5 to ten minutes for the satellite to "find" the signal!

Another customer service problem for DirecTV. Spoke with four different representatives today between 'sales' and 'customer service'. Both calls ended with disconnects while on hold (representative put me on hold, and then after a time, I simply get a dial tone without them returning). I actually told the last one that was what had happened after getting transferred to two different people who couldn't help me the first time, and that she couldn't underperform her predecessors. Instead, she matched them.

The last call to DirectTV was simply to ask for a supervisor. After five minutes of hold, the CSR came back and said that it would be at least five or ten minutes more to wait because the supervisor was busy. I asked if she could take my number and have the supervisor call me when available. Apparently, that is too much to ask of DirecTV customer service.

What a frustrating experience. And the only reason I have to do this publicly on is because I don't sense that that there is any way to communicate with management as to concerns about service.

Here the problem directv is charging a fee for monthly service..., but they give partners first choice on how to saturate your programming with flash advertisng from the station icon at times these flash ads come every few munites disrupting viewer atttention of the programming and it get better than that, they pick the most important part of the programming and flash across your bottom and ad to go to their website or to sell you dvds or ads to promote the next show which will do the same, i'm paying for programming not advertising and worst they are placing those ads during the programming plus 12 munites per half hour of programming is ads which means for every hour you watch a tv show you get 25 munites of ads shoved at the public.., and if you call them nobodies know anything about are they trying to say that rogue operations are doing this because if so then our air waves are not safe and not under federal control which i know will not happen. the channels that are doing this are abusing our trust and money. and the only way to get them is to send a letter to the fcc and have them place it in the networks history so when they try to renew the broadcasting license and it will cause them real problem if they try renew that license. you can stop the flash ads on your tv screen by just placing the tv guide over it everytime you see them do it when programming is activite or everytime they flash the ads from the channel icon just shut the box off for a few seconds this will send them a clear message that i do not like it and stop it. ANd i can not get astriaght answer what i'm real paying for at directv they refuse to tell me what plan i have that their plant to keep the public from knowing the truth.

Was charged for two movies on the same day (May 5th) which I never ordered nor watched. Even the manager was a robot and would not admit that they could possibly make a mistake...EVER. Very poor customer support and can't wait to go back to DISH or rabbit ears!!

We never liked Direct TV. Felt the navigation was archaic and the time required to delete a listing unreasonably long. Now we not only hate the product, we hate the company.

Last winter we lost our business of 25 years when our commercial lender pulled our long-standing line of credit. With that we lost our income - not to mention insurance and retirement. With no income, we lost our home. When we cancelled with Direct TV we were charged a $180 "early cancellation" fee. We explained that we were cancelling because of foreclosure, that we were moving into our car, and that we had no way to continue to receive their product. If we had been moving to a house where we could get Direct TV they would have waived the fee. Because we're homeless the fee could not be waived and was deducted from the credit we would have been receiving. We could have used that money for gas or food. Instead we gave it to Direct TV as our punishment for not continuing to send them monthly $$$$$$.