Some form of Major Problem occurred over night from 6/7/10 - 6/8/10. All remotes stopped working on all DVR Receivers today.

Major difficulty getting through to technical support. It took over two hours just to get into the phone queue then on hold for over 45 minutes just to find out "there is a problem, and they are working on it."

Someone did something over night that disabled all the remote control devices from connecting with their respective receivers. Can't change channel, can't see any programs previously recorded and can't record anything new!

Totally unacceptable and extremely frustrating.

Little to no response from technical support.

Waiting for a supervisor for over 20 minutes and counting...

Why should anyone continue to do business with DirecTV???

OMG...I thought I was the only one. I have been a faithful subscriber for three years with few small problems. My direct service had never been interrupted until recently. My next bill was due two weeks after the service was interrupted. I had to pay for the month I missed and the new bill that wasn't due yet!!! $300.00!!! That was on 3/12. On 3/24 the new bill came out stating that I owe $268.00. Now they say I owe $40.00 for a pay per view that I ordered in 2008 in which I did not. My service had never been hooked up to a land line because my house uses cells phones. We don't have land lines. They said that I did in 2008 (this is now 2010). My husband and I have lived in this same house for over 10 years; we have had the direct tv on the same tv's. Then thay said that I had to pay for the month that I had already paid for. Although I only owed $140.00 when my service was interrupted, I paid $268.00 but they said the extra money for for fee's!!! What in the malarky type of mess is that!! They are legally stealing from hard working citizens!! I closed out my bank account, called charter cable, and dismissed direct tv. I was a faithful customer, never missed a payment in three years until recently...they are the ones too lose out!! Just don't do it if you read this while making your decision! check the bbb, I did report them.

WoW! Where do I start? I will make it fast and sweet. They will try everything in their power to get all the money they can from you. They lie to you from jump. They say they have no one over them, which is a lie. They tell you one thing and do another. Direct took money from someones bank account that was not on the account with Direct.

I was a loyal customer of DirecTV for over two years. About halfway through my contract, I upgraded a standard reciever to an HD one. I was not told that this would reset my contract.

I decided to switch to AT&T U-Verse due to better cost and functionality. When I called to cancel my DirecTV account, I was finally notified that I still had 14 months on my "new" contract, thus would be charged $280 for early termination.

To make things worse, I was treated very disrespectfully by a customer service supervisor. His name was Mark and he basically wouldn't shut up long enough to let me explain my side of the story. It will be very difficult to return to this company for service.

I signed up for Direct TV and agreed to a 2 year contract. Direct TV told me I needed to give them a credit card so they could charge a $250 deposit in case I terminated the contract early. This depended on your credit score which I thought my 802 credit score would suffice. Direct TV told me that I did not qualify and the deposit would be charged.

2 years and 3 months later I sold my house. I called Direct TV to cancel the service and the representative asked me the reason for cancelling the service. I told him I fulfilled my contract obligation and I just wanted to cancel the service. He told me, "in order to make this a pleasant experience, you will need to give me a better reason." I responded by asking him if he was threatening me. He repeated his coment. After 45 minutes I hung up on him and called back to finally cancel my service. I got a similar arguement from another representative but he finally agreed to cancel my serivce. I asked for the service to be cancelled on Jan. 28th and they cancelled it that night the 24th.

The real crime is the deposit that should be refunded is actually non-refundable. Has anyone ever heard of a non-refundable deposit? I don't think you can legally have such a thing. Of c0urse I am not going to take the time to sue Direct TV, but I thought everyone should at least know that Direct TV is morally bankrupt.