I can't begin to tell you how frustrated I am with DirecTV .

When I first got DirecTV it was because they were the only service in the area that carried Versus. (Guess how that went?)

Now I'm under contract to stay with DirecTV, which wouldn't be such a huge problem... EXCEPT...

I live in the Cleveland, Ohio area, my favorite NHL team is the Pittsburgh Penguins. DirecTV negotiated with the NHL so that Cleveland is considered in the "area" of Pittsburgh and Columbus. Which is fine, except that the only sports channel that I receive is based out of Columbus. Thus any nationally televised game that is also televised "locally" in the Pittsburgh area is blacked out for me.

In order to watch the games I need to fork over an additional $12.99.

But really the best part about this whole situation is that I've been told by two separate DirecTV customer service people that I shouldn't have this problem and that they'd be more then happy to make sure this doesn't occur in the future.

Only to later be told that no, indeed I am not in the area for the Pittsburgh networks, but that I am in the area for Pittsburgh sports.

DirectTV Acct belonging to another person with the same name as me living in a different state with a past due acct was reported as mine incorrectly by Direct TV. I've had an active Direct-TV account prior to this other acct first opened and I've never missed a payment. Direct-TV refuses to deal with this issue directly and correct their mistake linking another acct/name with my acct. I've contacted both the collection agency, Allied Interstate, and Equfax, and they are both saying Direct-TV needs to initiate the request to correct this error as they are the original creditor. However, they refuses to cooperate and correct this blatant error. Unbelieveable! If you don't want to face nightmare in dealing w/ this type of screw up, stay away from Direct TV.

I just had direct TV installed 5 days ago to watch NFL. The only reason I signed up with direct tv because they are the only one that will play New England team since we're living in Wyoming. In the last 5 days, I thought I could enjoy watching my $70.00 a month service with no problem. Every other night my boyfriend and I have to make a phone call to the tech support for problem after problem. The FINALE of the issue is that we don't have any signal at all, and spoke to 4 different customer service tech support and trouble shoot the problem but NADA!!! They said the soonest they can send somebody to take a look is not until 2 weeks from now. Yeah...so you get the point!!

Obviously these guys are out of touch with today's social media and the ability of the "herd to be heard". We've been with them years and when we have problems and go to lengths to explain and complain and detail all the outages, they offer us $10.00 bucks credit! This from a company we pay over an average of $85/mth

These guys are so divorced from their customers it's a wonder everyone doesn't abandon then like we are planning on doing.

There service on the phone and in person is the worst i have ever seen.Being self employed myself iknow i would have been out of buisness if i treated people like they do. They lie to you on the phone over and over. They tell you the tec.s will be at your house between 1:00 and 4:00 one day and it maybe 1 or 2 days latter with no phone call to let you know.