If you are thinking about switching to Direct TV like I did, DON'T. The installation is horrendous, hidden fees everytime you call, service is the worse and then you are stuck for 2 years. Never got our rebate and referal money. When you call they will tell what you want to hear and then send a letter a month letter taking it all back. The red tape you have to go through in order to speak to someone in charge is amazing. Can't wait until my contract is up to get rid of them once and for all.

Made arrangements to disconnect the service and choose another service provider and they will continue to store information in a database prohibiting customers from selecting another reseller or supplier of DirecTV services over a two-year period example AT&T provides DirecTV services they will block your address your name your telephone number preventing you from getting bundled services from one of their license resellers of their own product sounds like Russia to me somewhat of the tell you who your service providers want to be they are way out of control.

Tired of my DirecTV shutting down, being told I would have to pay for an HDTV box to receive HD service and receiving poor service, I intended to leave DirecTV. I spoke to a customer service rep who, in an attempt to keep us, sent us a coupon for a free PPV movie. We watched the movie but chose to close our account anyway. The bill came with the charge for the movie after we closed the account. We had a credit on our account but also had the coupon for the movie. DirecTV would not honor the coupon because we had closed our account. When I asked, so you are not going to honor the coupon for the movie we were charged for, the rep said "No, not unless you reopen the account with us" He then accused me of "playing games..." with him. I told him I was not playing games with him, I just wanted credit for the coupon I was sent. He got nasty and hung up on me. I still have yet to see the a check for the credit balance. I'm glad I am no longer with DirecTV. I left due to poor customer service and this rep reenforced my opinion.

I have been a Direct TV subscriber for more than a decade now. Mostly because of their monopoly on the NFL Sunday Ticket. Last year I purchased the HD receiver and found that the games were not in HD so I called and ask why. After talking to the Rep. I was given access to HD football games. For this year, I'm told that in order to enjoy game in HD I would have to pay an additional $16 per month. I already pay $6 per month for the HD receiver and $10 per month for HD access fee. That's a total of $32 per month for HD.

My question to the Rep. this time was, why am I being charged for something that should be standard. CBS and Fox Sports broadcast in HD! If the local channels are already in HD, then why would I pay additional for superfan? Then she goes to explain all the bells and whistles. I don't care for redzone mix and 8 games @ once. I want to watch the channels in HD and I shouldn't have pay additional for what is already broadcasted HD.

I have been a loyal customer for over 6 years. My HD DVR went out and they want me to pay $20 for S&H. What ever happen to standing behind your product that I pay a monthly service for faithfully. They refuse to waive the fee so Cox Communications here I come. I will follow my mother. She had Direct TV and she switched. Mother knows best.