I have a son in the Army. When my son and daughter in law signed up for Direct TV while stationed at Fort Riley, Direct TV was asked if there would be any penalty to disconnect early due to orders to relocate. My daughter in law was told as long as my son had orders to move there would be no penalty. Well! They have orders now to move and Direct TV is going to charge them a penalty of $220.00 even though he has orders. My daughter in law in good faith took their word over the phone but Direct TV is not holding to it. This is a disgrace. How many other military men and women are being taken advantage of by Direct TV? These men and women are put into harm's way for us which includes Direct TV and yet are treated this way? I'm completely disgusted and will get this out to anyone and everyone and everywhere I can.

I had DirecTv at my last rental property. I had the service from June 2007 till I put the account on hold for 6 months, in October of 2009, with a $68 credit on my account. Even tho I spent big $$$$ on the 3 boxes I had at the house, one a DVR, I was told I had to send them all back or get charged for them upon cancelation. (thought I was already charged for them?) So March I called to cancel the account (making constant reminders so I wouldnt forget, cause they didnt call)

So I was on Vacation at the time and didnt get home for a couple of weeks. Called and asked if that was ok to wait to send the boxes and it was, according to the lady I talked to. They sent me return boxes, and when I got home, there was only a return box for one box. So I called. They said now I only owed one box, the DVR. (yay, small victory) So I sent the box when I got home.

In the meantime they charged me for a month of service at a house that I dont live at anymore. They also charged me $175 for the box I "never" returned. With FedEx tracking number in tow, I called, they finially reversed the fee for the extra month, and said that eventually the charge for the box would get removed. HA.

So then, I think because I had that pesky little credit on my account, they charged me $60 for an early cancelation fee. But I have had my account for 2+years you say?, even over and above the 6 month suspension? But that loyalty does not count. Cause in June 2008 I purchased another box and paid for another room and I canceled the account in October 2009, 2 months shy of the December contract which aparently got renewed with the new box. Now they NEVER told me I had a new contract, cause I had planned my move out date accordinly not to have these charges, with any of my uitilities. So after 3 years with DirecTv, they still wouldnt help me out.

"Well it is now our policy to inform our customers of that." said the lady.
"Well what about people who you did not tell?" Says I
"Well we should have told you." says the lady.
"Huh? So you should have?" says I.
"Yes Mamn." Says she.
"but you didnt?" Says me.
"No Mamn."
"So I still have to pay the fee.
"Yes mamn."

"Best in Customer Satisfaction" my rear end! So you pay if you do and you pay if you dont. Please look elsewhere for TV service. I know that DTV has all the good chanels, but you pay dearly. THey have sooooooo many fees, it is rediculous. Better yet, buy some books! Or some movies! Or a good internet connection so you dont need those greedy bastards at all!

I was overcharged by DIRECTV $5.00 a month for an extra receiver. They would not only refund me because I didn't catch it soon enough. The total amount that I overpaid is $129.66. I know, I should have noticed it on my bill. However, I thought the extra $5.00 charge was for my DVR services. They had added the DVR services in my total payment and did not record it in the "details" section of the bill. What's sad is that I was a costumer for over 7 years and was NEVER late on a payment.

I am very unhappy with their billing and all the people I have contacted with, and after 1 and a half mo. recived double billing, (they tell me it isn't) but I do not agree, this is the worse service I have ever had now wish I had stayed with the Dish net work. I signed up for the 150 ch.s for $29.95 and get a humonges bill of nearly $150.00 and they can not explain it to satisfy me. I am on social security and can not afford a bill like that in the first place. On top of that the first person I talked to was a person from India or some other country could hardly understand him and I am so sick and tired of these people hired to give u some lame excuse and don't know what the H*** they are talking about. Then even if you get someone that isn't from some darn place they give you a bunch of crap and don't want to hear what you have to say with no explanation . I am very very upset with direct tv and I propose to do something about it very soon or if they do don't give me the programing that I asked for in the first place.

We've been customers of DIRECTV for 15 years but with their most recent price adjustment we decided it was time to change our service. The list of complaints:
1. We were not aware we were under contract for 2 years and had to pay a cancellation fee. Not one of the many customer service associates we spoke to mentioned this. We cancelled anyway.
2. When we viewed our account on line and saw the balance, we immediately set up an electronic payment from our bank. When the statement dropped we saw that they had charged our credit card for the final payment. Again, after many conversations with their customer service associates did they mention this would take place. (The only reason they had our credit card number on file was because of their screw up with an upgrade the only way we could fix the problem was to give it to them. We were not aware that DIRECTVadded the credit card to our account.)
3. When we called the day after the credit card was charged and the day that our bank payment hit the account we were told they would not cancel the credit card charge and that we had to go to our bank to get our money back. We were supposed to read the customer agreement.
4. When I emailed customer service to inquire when we would get a refund I was told it would be 6-8 weeks.
5. About 1 1/2 years ago when they called to offer us a limited time offer of movie channels and their football package for $10 a month we were not told that we could not go back to our original package when we called to cancel the offer. We had to pick a more expensive package to get the programming we wanted.

And they ask why we cancelled and how can they get us back?