In April I bought a used TiVO DVR from Amazon to replace a regular DirecTV satellite box (DirectTV does not have TiVO DVR). I called DirecTV to let them know that I have TiVO DVR and that I want it to replace the standard satellite box. The talk me through the set up and I ask if they wanted the old satellite box back; they replied no. At no time did they tell me that my contract was extended for another 2-years.

When I received my April bill I was being charged for movies from the prior owner. I call DirecTV's customer service; that's when I found out they extended my contract. I told them that if they told me that up front I would have never activated the TiVO DVR - they were not co-operative at all.

I'm now stuck with a bill for movies I have not ordered and a 2-year contract. I've been a loyal customer with Direct TV since 2007. They have also lost a loyal customer...Can the Complaints Board Help me?

I have been a customer of DirecTV for many years and have an HD DVR and two additional receivers, and pay in excess of $80.00/month for services and equipment. The HD DVR quit last week, something that happens at least once a year. When the service rep said I needed a new receiver, this time he added that, in order to get the new receiver, I would have to agree to a new two-year service agreement. Since we expect to have to move somewhere in the next 3-6 months, I declined a new service agreement, and am returning the old HD DVR as well as the new one (which was not installed or activated). I am very angry and frustrated that DirecTV has so little regard for its long-time loyal customers that it would do this. As soon as we find out whether we really have to move or not, I will be switching to something else - cable if we move where it is available, and definitely DISH if we find out we can stay where we are. No doubt they will try something else underhanded when we tell them to come and get all their equipment.

i purchased directv with an understanding of their special 250 channels for only 34.99 mo. for a year. plus tax. i said well thats a good deal they were better than the other guys, i purchased their plan, i ve been with them for only 6 mo. it sucks, save ur money dont go with directv, they are charging me 89.00 a month, they fail to tell you all the other charges they are going to make you pay.. ive called them and talked to the head person they told me there is nothing they can do for me its my contract, i said fine give me a smaller package get this they said i had to pay more to them to get a smaller package what a joke... so take my advice dont go to directv they are a joke... they are nothing but liers...

I am filing a complaint because I recieved services at the above address on Tuesday, 4-19-2011.During the instalation process the technition blew our circuit breaker. We live in a duplex and our fuse box is in the basement of our neighbors side. He was not home so I could not flip the breaker, but the tech. just used an extension cord and plugged everything in across the room. Before he left I made sure to ask that when I flip the breaker is everything going to work properly? He reassured me that everything would be fine.
Our neighbor returned home Thursday, 4-21-2011. We went over and flipped the circuit breaker and I plugged in my t.v. As doon as the t.v. was plugged in I saw a big spark and I smelled burning wire.At the same time my second t.v. the recievers were connected to also shut down and smelled of burning wires. After this I tried turning the t.v.s back on and neither would work.The reciever to the main t.v. also stopped working and wouldnt turn back on. I have been resided here for over 3 years and have never blew a breker. I am in dismay that the tech. continued to install after blowing the breaker, not knowing if he would do it again with the next outlet.
Right away I was on the phone with Dierctv and that Friday they sent a supervisor to our residence(Zeke Garcia). He was in dismay as well to how the tech. kept going. Zeke took pictures and found the problem. The tech. hooked the satelite wrong. Zeke told us to email you and share our issue. We are out 2 high definition flat screen televisions. A 32 inch. Vizio & A37 inch Insignia, swivles left and right. We have no television. Please contact me. ZEKE GARCIA from dirctv has the photos. Thank you for your time.

Jsanon Blasdell

from day of installation of our directv it never worked properly.directv sent tech. to fix, worked for one day and went out again.canceled service after only three weeks-on the 1st of the next month directv took app. $600, 00 out of account, 63 years old and on a $638.00 fixed disability income. By doing this directv not only wiped out account but caused all checks for reg. bills to bounce, costing $35 per check. At no point that we are aware of, did we sign a contract, and even if we had, why can they charge for an entire year of service then take away said service? We have been violated no matter how you view it!!directv is wrong and should make this right-seeking legal advise on how to proceed...