I called AT&T to get price & info on adding directv to my bundle.We weren't sure which sat to go with.I called AT&T since i'm a very long time costomer.Every ? I asked was staight out lied to.No contract can cancel at any time, when I said go down to 3 boxes instead of 4 grandson not here all time.was told hold on ok got it worked out no charge on that it will be included free!She just kept giving me a better deal till I said Yes add direcTV.What a mistake!!!Survice goes out finally got tech out here & he found a few problems he fixed that was with their workmanship & charge $49.95 for service call.Aprox 3 months later this time will not reset.CS said bad weather it was drizzlin, sunshine 2day & still no service.Want$49.95 to come out & fix.No way we are able to reset dish if needed or dry any fitting that could get wet, We didn't move the dish, satilite in sky or make it rain.But they insist gotta pay them 2 come even if probl is on thier end.worst service ever!!they get your cc# then nothin you can do!How can we stop this fraud??

I signed up for Direct TV accepting a promotional offer which has turned out to be my costly to me in phone calls, e-mails and my time. I have sent numerous e-mails to customer service and the response is possitive but I cannot get them to credit my account. I am tired and fed up with the situation and would just like to end it now. I never in my life had such a response from any customer service department. ABSOLUTELY and TOTALLY ENEPT.

I signed up two-year agreement with Direct in December 2007. I have been paying Protection Plan for $5.99 per month since then. In Septebmer 2009, my DVR broke. I called their Service Department to report faulty equipment. They offered a free replacement which was covered by the Protection Plan.
Now, the two-year agreement is over. I call their Service for any special offer if I want to sign another two-year agreement. They said by the time I requested for the equipment replacement, my agreement was automatically extended for another 24 months starting at the month of the replacement.
Firstly, I was not told that I need to extend my service agreement for another 24 months because of the equipment replacement. Secondly, what is the point of paying the protection plan? This kind of business practice is very unfair to consumers.
So, what they are saying is if any consumers of Directv have equipment failure within the service agreement, two options only.
(a) Keep paying the monthly bill without replacement until the original service agreement is over.
(b) Consumers can ask for replacement. However, a new 24 months agreement will be effective once the replacement is done.
I cannot believe a big Company like Directv will engage in such deceptive practices. I will submit my complaint to Consumer Affair and see what they can do with Directv.

I went on line to an answer a add for a deal on DirectTv, They called me and I wanted to singe up.I asked them if I would get local channels for my area, they said yes at the end of our conversation I ask again do I get my local stations in my area they said most definetly, so I singed up.DirectTv came out and hooked me up, turned on the tv and no local channels.called them 36 hours after the fact they told me what to do, send back all the equipment and a letter stating why I wanted to cancel so I did.They tured it over to a collection agency my credit has beem damaged.Be awaire of corporate scams, they will blam us for ther incompetence.I will notify the Attorny General, my Congressman, and the better BBB.

So many complaints so little time. Anyway the biggest problem is they said I agreed to a two year commitment. Their is NO chance that I would agree to anything for two years much less one year. I asked them to show me the proof. They said they would and of course they didin't send or have any proof. So when I canceled my service with DirecTV they took $340 directly out of my checking account with zero authoriztion. It would be one messed up world if we could just tell someone that you agreed to something and then take the money without any paper or verbal evidence. Oh and the price they gave me to sign-up was also Lower much lower than the actual bill.. Doug Freundschuh Prior Lake MN.