As a part of the above bundled package, DIRECTv, allegedly, installed television service on Nov. 23, 2009. After 3 hours of trying, the installer could not hook up service properly or to my satisfaction. (see unsigned copy of work order) He gave me his personal phone number and asked me to call him if I experienced problems with what he had accomplished, or to finish the project according to my needs, but not to call DIRECTv right away. He did not avail himself to the completion of the install. As a result of the faulty install we had problems with the upstairs TVs that were linked together for operation. At times they found the signal, at other times they failed. On the 4th & 11th of Dec. we placed calls to Technical support and Installation Dept. to suggest they send a technician to examine the configuration of wires from the satellite dish to TVs, in effect a completion of the install. They could not schedule a tech until after the holidays, Dec 26th or 28th. When Charter Cable came to install phone service for our home on the 16th Dec the technician was less than impressed with how DIRECTv's man had effectively used a dedicated information cable for his Satellite TV hookup. Consequently, after our phone hookup the TV's were operating on interrupted signals and large in part failed to operate. When I contacted customer service the next day, Dec 17, to discuss the issue I was informed of there $480 early termination fee if I canceled service, and a subsequent conversation with technical support yielded another post holiday install/troubleshooting appointment. The telephone technician with DIRECTv was however able to support me with a self install that took approximately 45 min. to complete. I suggested that they have someone come and check my work that the present configuration of wires would operate properly. The technician told me that now that there was no current problem that she could not authorize that unless it were for a service call. A service call that they would not guarantee would be without charge. I called Charter immediately to restore my TV service with them, and on the 28th of Dec. they installed and I canceled with DIRECTv.
I have returned Verizons leased equipment and have made the necessary actions to return DIRECTvs leased equipment, in the condition that I received them.
As for DIRECTv since the installation of TV service was never effectively completed or a minimum standard of service was never given in numerous attempts, I feel I should owe nothing, but again would be willing to pay for 1/2 months service if you deem appropriate.
If any thing less were rectified in these cases, I hope you will inform me ASAP so that I can pursue legal claims. I have no intention of paying any more than stated above.

My complaint is against Directv. Last night at approximately 10:30 p.m. CST I ordered their NFL Sunday Ticket at the full price of $99. No where did it state that this cannot be cancelled once the season started. At 7:00 a.m. CST I called to cancel before I even had the opportunity to use the service. I was told I couldn't cancel the service. I believe this could constitute consumer fraud.

So its almost christmas and my brothers house burned down and everything was lost in the fire including the stupid direct tv boxes so now they are trying to cancel their contract and heartless direct tv people are charging the for early termination and for their boxes they are not geting back!! hello there was a fire that burned everything down they have nothing left! and direct tv wants them to pay over $500 to them! Hell no! they can use these $500 for something more important like diapers and clothes for there 9 month old baby! so direct tv be prepared for whats coming to you!

This company requires a 2-year contract, much like a cell phone contract and charges $20/month until the end of your agreement if this contract is cancelled early. This is supposedly disclosed in their service agreement, so check this carefully if you consider this company. I never received mine in the mail, but that is supposedly my fault as well according to DirecTV. When I signed up for this service with AT&T, I asked this question directly ("is there any kind of contractual agreement?") and was told that there is no such thing as a contract. That is why I went ahead and signed up for this package. I then needed to cancel, because we needed to move abroad for a job. I am now paying over $350 in early cancellation fees. They also charge extra for unreturned receivers. All this is OK, IF (and only if) these terms are disclosed to the customer CLEARLY and they were not disclosed to me, or to a number of other people I have asked. I hope that this is a fair warning to those who are considering signing up for DirecTV service, but if a company is deceptive to their customers - and this is obviously intended deception that works out well for this company - from the get go, I would not trust them in any way. I also spent hours on the phone and the internet asking for some kind of discount on this cancellation fee and was offered no such thing.

I canceled my DirecTV account 3 weeks into the service because I was lead to believe the cancellation fee was a flat fee of $20 at the time of sign up by the sales representative on the phone. When I got my bill, I realized this was not the case, tried to communicate to the company of the problem, was told too bad basically even tho there is no one you can talk to who can help you. I canceled because I felt the victim of bait and switch and they are still going after me for the money which is over $320. I now have health issues...