When I purchased my home there were 6 rooms with working cable outlets. We decided to have Directv installed. All seemed to be OK. Later I had financial problems and had to cut back. I dropped my Directv service. A year later I decided to go with a basic package from our local cable company. The only working cable outlet in the house was now in a bedroom. The cable installer showed me the wireing all through the attic sliced to pieces. I would understand that Directv would have to splice into existing wiring to add their equipment. I paid for the install and service. I did not pay to have the other existing wiring in my home sliced and mutalated. I now have to pay my local cable company to come out and rerun all the wiring in order to get any service. I contacted Directv but they will not assist by recalbing themselves or paying the bill to have it done. I still feel they are responsible for fixing this. If a person came to my home and was destructive I would press criminal charges and they would have to pay. I am now pursuing this with Dircetv.

I was dissatisfied with my cable company, so I tried DirecTV . It was the worst mistake I ever made and was happy to go back to the Cable Company. Every single month, it was one issue or another, all pertaining to their customer service, sales and billing departments. As soon as I got one thing resolved, it created another problem. I finally gave up as I couldn't take it any longer.

The thing is, I was locked into a "commitment" that they would not let me out of, despite their inability to keep any of their commitments. The basically had the notion that their customers under contract were stuck, so they could say or do whatever they wanted to them. I decided to disconnect and fight the Early Termination Fee. I took my complaints as high as I could go and found out why their representatives didn't care.

Their executives didn't care about the customer. It was all about the money. They couldn't see their hand in front of their face and couldn't understand why I would leave since they were "resolving" my issues. It didn't matter to them that there were so many issues, time after time. To them, as long as they fix things, it's ok to break other things or cause other problems for their customers. They have no clue of the frustration. They believe it's normal for their customers to have to call in month after month to fix their problems. They refused to look at the entire account history to see the depth of the problems. So, I can see why the reps don't care. It's because the Executives simply do not care, and it shows.

DirecTV, you took a great technology and turned it into a pile of rubble. I loved Satellite service, but your customers HATE you. And it all starts at the top.

I called in early October to cancel my service effective 10/30/09. Originally I was moving out of the country and requested for them to mail me the kit to return my receiver. They told me they could not do that until after my service was turned off. I complained to a supervisor who said the same thing & suggested I go to FedEX and tell them to mail the receiver back & to bill DirecTV for the shipping - I repeated what she said as it did not sound right. I called FedEX and they said they cannot bill DirecTV, I would have to pay shipping charges. Called DirecTV back and got someone else, in the United States (they outsource their customer service to another country...they issued the foreign workers American names like Dave, Charles, Sarah and whenever there is a confrontation they say "sorry, our system is unavailable right now, please call back)...the lady in the U.S. said she would mail me a return kit that day which I received the next day. Mailed the receivers back and paid my final bill online. Received a second final bill showing my payment and zero balance and breakdown of my prorated charges...they charged me through 12/07/09 and prorated it back to 11/19/09 so I ended up paying an extra 20-days. The bill even showed my received was "checked in" on 11/13/09 even though I mailed it back on 11/03/09 via FedEX and I know it did not take 10-days to get to them...in any case, I was told my service would end on 10/30/09!!!

So now I call customer service again and get thier overseas office with some foreigh idiot that verified my service ended on 11/19/09. When I asked for her to correct the error, she said due to system problems she had limited access to my account information and I would have to mail a letter regarding my concern and once received I could expect a response in 14-21 days...WHAT???!!?!? I asked for a supervisor, she said she did not have one available I said I will wait, I have ALL NIGHT. She placed me on a 20-minute penalty hold where she hit her mute button several times as I heard her typing away and co-workers laughing in the background...she came back to say her supervisor was "engaged on another call" but "he or she" will be with my shortly...I asked, which is it, he or she?? She now said she has two supervisors...ohhhh, okay. She could barely speak English. After 5 more minutes she came back to say she would transfer me to her supervisor...I asked what is their name? She said it is a "he." I said, NO, WHAT IS YOUR SUPERVISORS NAME?? "Charles" - of course. Needless to say, she hung up on my when she transferred me.

I called right back and got "Sue" as I interrupter her and asked to speak to the supervisor, Charles. Sue said she would not be able to find him...I am guessing they work out of their homes or caves. I said okay then, let me speak to any supervisor. Sue said she cannot transfer me to a supervisor becuase their system is down...I do not think they have supervisors...just officers making sure their ball & chain does not come off. I said, okay, then have a supervisor come to your phone, "oh, sorry sir, but they cannot do that." What?!?! Where I work, if a customer is upset & wants a supervisor, we get them one ASAP any way we can even if they have to come to our phone and plug in. Now I am overly irate and throw out a few choice words and hang up.

I called DirecTV's toll free number for Commercial Accounts (1-888-200-4388) I figured surely they would not send thier large accounts overseas...Bingo, I got someone I could CLEARLY understand and very friendly in the United States. Unfortunately, she would not help me, a peon (former) residential customer...I tolder her how all I read about is how DTV cares about Great Customer Service and I can't believe they refer us to people (robots) overseas that do not care about us. She still could not help me and suggested I try again early in the morning...I guess the U.S. employees get the good daytime hours and the low-paid foreigners get the nights & weekends.

I had to vent here...I will try my luck in the morning. I will NEVER go back to DirecTV and I am going to find out what companies outsource their Customer Service and reconsider who I do business with. My next stop is the BBB for DirecTV's "home base" in Southern California...BBB of the Southland, P O Box 970, Colton, CA 92324, phone:909 825-7280,
email:[email protected], website:la.bbb.org, fax: 909 825-6246, Attention: Mr. William Mitchell

My father called DirecTV to get the basic satallite service for $29.99/mo. The installer told him it was broadcasting in Spanish only, a language my father does not understand. The work order specified, in error, that it was to be in Spanish and the installer could not change it.

My father called DirecTV asking them to fix their mistake. They sent another installer out who changed the dish and installed two boxes and his monthly bill jumped to $49.99 even though he just wanted the $29.99 package to be broadcast in English. He then cancelled and returned both of the boxes and the remote controls the day after receiving the FedX boxes from DirecTV.

They are now trying to collect a $480 ETF. They charged his credit card . I told him to go to the bank and have the charge reversed. The bank cooperated and charged it back. My father has had the account turned over to three different collection agencies, each of which we notified that we did not owe the bill and had no intention of ever paying it. We just got another letter from DirecTV demanding payment of the $480. No way are they getting that money. Our next step is to sue DirecTV in small claims court to stop the harrassment.

DirecTV customer service simply sucks! You get someone in the Phillipines and can never speak to a supervisor. We switched to DishNet because DirecTV kept nickel and dimeing us to death! We are owed a refund for the balance of our service. Every time we call about it they tell us it will be six weeks before we see it. It has now been over three months.

The reception over their satellight system also sucks. It takes two dishes to get local TV!