I was about to disconect service and they toll me I was a valuable custumer and they will provide me with new equipment if I stay with them with out any extra charge they will charge me 39.99 a month with HD signal for 1 year free and HBO for 6 month and show time and a few other, but when I got my first bill they charged me the equiepement, I call back they said they will fix it and they will make this credit split in 2 months because the system can't prosses that amount in one month. This episode hapen like three times I been calling to ask how much I own for the service but the said to wait for nex corrected bill that I never got. Last coversation before i had service I toll this gentelman I was goign out of state and i need to pay my service, he said no to worri everithing was going to be allright by the time i cam back the only thing i soupost to do is to send the old boxes, whe i return (recivers the they tollme i can throw away they aren't good for me o for them) but when i got back I found some boxes to return the new recivers and I did not have service plus a bill of $1080.00 I try to call and so many people hang up on me. I call so many times they are giving me stories, please helpme.

i have bin with DIRECTV for 10yrs and i have to say the bill is bad and a manger there is bad and dont know how to talk to your when u call and if u will like to talk to a diff manger u have to e-mail them and they will get back to u but i dont know when that is i have bin wanting for 1mouth and no call so if i was u dont get it its bad NO GOOD

16 Reasons to Stay Far Away from It

For the past year and a half, I've owned two high definition recorders and one standard def receiver and here's what I found:

1. Appointments are often either not kept, or when they are, are late. Phone calls are commonly not returned. Repeated attempts to resolve problems are futile. Some representatives are as pleasant as the Borg.

2. If DirecTV physically damages your audio video equipment on installation, they refuse all responsibility, refusing to pay for repair costs (after initially agreeing to do so and firing the tech). I'm out several hundred dollars in replacement costs for equipment the installation tech damaged.

3. Incomplete satellite dish installations, such as failing to replace an air vent screen thus allowing birds to nest inside your house, may occur. Expect black handprints on your walls.

4. Promised credits never materialize on the bill.

5. None of the equipment is guaranteed beyond 90 days; your choice is to either pay for an ongoing monthly service plan or the full cost of the repairs/replacements/dish realignments.

6. All too frequently the receiver must be reinitialized using the reset button; this takes 10 to 20 minutes, so if you are intending to watch a program, you're out of luck.

7. The remote is not ergonomically designed, with the buttons being unlit, very stiff and difficult to use for anyone with a joint disorder (and if you don't have one to begin with, you may by the time you've finished using this remote). Unless you hold the remote number keys down just the right amount of time, either the number will not register or it will be repeated (e.g., pressing channel 2 may result in channel 22). However, pressing and holding the up or down arrow key buttons does not result in cycling through a menu; instead you must press repeatedly to arrive at your selection. Response to commands is very slow. Unlike other remotes, this one is not at all forgiving if you do not point it directly at the receiver and TV. (Although one is located directly above the other, they may or may not turn on/off simultaneously.) It is white and dirties easily. On the plus side, the rubberized back keeps the remote from slipping around.

8. Only one channel is available from local stations that broadcast multiple channels. For example, the local PBS station broadcasts one hi-def channel and three standard definition channels, but only the former is available.

9. The audio and video are not always in sync; sometimes resetting the unit helps, sometimes not.

10. Changing channels is not instantaneous, in fact, not even close, taking 4-11 seconds.

11. Sometimes when the DVR requires resetting, previously recorded programs are not available.

12. Although you "purchase" the DVRs at $200 each when initiating service, you don't really own them and must return them to DirecTV or be charged once again for them.

13. Attempting to record only the new episodes of a series does not work if the same episode appears later in the day or the next day. The DVR will record multiple copies of the same show, unnecessarily using hard disk space.

14. At times, there is no reception when it is snowing; perhaps this is a problem with Dish TV, as well.

15. They nickel and dime you to death with extra charges (e.g., more than one receiver, HD reception, equipment maintenance). The ultimate charge is far more than the advertised cost.

16. They bill for premium channels not ordered and then state since the channels were available reversal of the charges is not possible.


*** DirecTV is quite possibly the worst cable/satellite provider on the planet. In summary, if you don't mind shoddy & poorly designed equipment, missed appointments, and unethical behavior, you'll probably be delighted with DirecTV (the picture truly is terrific). However, given the overall inferior quality of its equipment and practices, DreckTV might be a more accurate appellation for the company.

*** If you already have the misfortune of being a DirecTV customer/victim and experience similar problems, it might be useful to contact the Better Business Bureau and your state's Consumer Affairs Division in the Attorney General's office, describing their predatory practices.

August 20, 2009 my husband and I called DirecTV. We received a flyer in the mail from direcTV with their best promotions on it. We called and signed up for the "NFL Ticket" at $59.95 a month and receive their "premier package" with sports specialty channels, and 31 movie channels FREE for 5 months. It was the best deal at that time. Great. We get showtime, cinemax and others free for 5 months. This is their promotion. We wanted the NFL package in time for the start of the football season. So when my husband wanted to watch the "vikings" play he turned to the channel and "NOTHING." No football. So, he calls direcTV and tells the rep that he signed up for the football package and the channel isn't coming in. The rep apologizes and while he is still on the phone fixes it and my husband was watching football. A few days later, our son wanted to watch bowling on ESPN classic. Again, nothing. Again, we call direcTV and this rep tells us that ESPN Classic isn't part of the package we are signed up for. WHAT? I have the list with all the channels that clearly shows me what channels I get with my package. ESPN Classic is listed. Oh, but they changed that acouple months ago and its no longer part of that package. Then the rep says that we are not signed up for the "premier package" so it don't matter. WHAT? When we called we signed up for "NFL Ticket" and the "premier package" free for 5 months. We find out that the person who took our order signed us up for "Choice Xtra HD" at $75 a month. And not only that. When my husband called a few days earlier about not getting the football channel. The rep took it upon himself to sign us up for "SuperFan." He didn't ask what we had signed up for or even if we wanted "SuperFan." We don't even know what it is. All we wanted was "NFL Ticket" like we said when we first talked to them. Also, we wanted the "premier package" free for 5 months. The rep told us that we can't get that package because its for "NEW" customers only and we were existing customers. We haven't had it for a month yet. Their rep put in the wrong order and now we aren't getting what we wanted. Thats bullsh**!! Our first bill was for over $200. All because they had us signed up for "choice xtra HD" "NFL Ticket" "SuperFan." Only one of those packages were the one we asked for. When we threatened to cancel they told us that it would cost us $440. Once you sign their contract the customer service goes out the window.
My husband and I informed our attorney general of our situation. Please do so with your complaints. Hopefully if enough complaints go through then we can stick it to them like they did us. DirecTV needs to be punished for the way they run their business.

DirecTV must hire criminals fresh out of the penn because no honest person would work for such a crooked company.

Around the first week of July, I received an advertisement form AT&T indicting they now had bundled services in my area. I was happy to see this, because my bundled Comcast bill had now risen to $200. I called and setup services for home phone, local and long distance, high speed internet services and TV with two premium channels. I believe at the time it was STARS and Showtime. They wanted to install the TV and internet services on Saturday July 18, but that was not convenient. So I arrange for someone to come on that Tuesday, July 21, when my husband would be at home. For some reason, AT&T phoned to say it would be another two weeks before someone could install the equipment. On August 11, 2009, I came home and to my amazement we had DirecTV and no premium channels. I immediately called Direct and spoke to woman who informed me they were “in” with AT&T and now we have a two-year contract with them. I told her that we were expecting AT&T, not Direct. She also informed me that if I cancelled I would have a $479 cancellation fee. I told her that never asked for DirecTV and was supposed to have received AT&T and two premium channels. When I placed the order, I was never given the option of choosing Direct, so I wasn’t expecting it and would have never accepted a two-year contract. She offered us ShowTime and Stars and stated she would check into it further. I called AT&T that day, but they had already closed. A couple of days later I reached someone with AT&T and explained to them what had happened. He said that in order for us to have received DirecTV we would have had to ask for it. He said that U-verse was available in our area, so we should not have gotten DirecTV. This went on and on. Numerous calls made to DirecTV and AT&T, until we were able to get someone on the phone with AT&T to correct the TV situation for U-Verse. About two weeks after the install, my husband phoned DirecTV to cancel the services and was told that they (DirecTV) would take the charges from my Visa credit card on file. I do not know what she was taking about, I had not given them anything at this point, unless it was from an account I had with them years ago. Later, I received a partial month’s bill of around $47, which I paid. Now I have gotten two bills for $479. I never requested this service; it was a mistake on AT&T and DirecTV’s part. I called AT&T so why did DirecTV get involved. This has been very frustrating. Why would I go from no contract to a two-year contract? It was not that major! The cost I am paying now out ways what I was paying with Comcast. I would not recommend DirecTV nor AT&T to anyone. The employees apparently are not well trained and do not know what they are doing. They are messing up people’s lives and stressing them out. Therefore, it is best to stay where you are.