I called up to process an order for 3 new hr24's the HD dvr's they worked with me and offered the receivers for $250. I call back 2 days later to process the order they said they can't do it i spoke with a supervisor and they were able to get me the receivers i wanted at $80 more at my cost. After ordering the receivers i get them delivered and not only they were not the hr24's i asked for but they were refurbished receivers. so i ordered new equipment at a price offered never got the offer previously presented and i now get refurbished receivers i went through 2 supervisors and 6 other reps. They all stated sorry that’s just the luck of the draw and we can't do anything further for your account you can always send the equipment back and kept quoting policy and never once was empathic.

April 7th 2011- Directv Stole $469.96 from my checking account today. I woke up to a surprise. I did not authorize this. I was told that I did by signing my contract. Really what contract? They told me to read the contract.
We don't have one. We have not had one in over 4 years! Why don't you send me a copy of the contract I signed with you? No answer...Why because you don't have one. They told me the charges where for my late fee? Well, really you turned off my TV in January why are you charging me through March? Dead silence. I was on the phone from 8:30am till after 5pm this day. I talked until I was blue in the face. Repeated my story 11 times. To no avail. Asked for supervisor after supervisor no luck. They keep you away from those guys.
I told them to break it down for me. The charges were for the late fee and the equipment. Really, the equipment I bought at Best Buy in 2004? Why are you charging me for equipment that I bought and own. They said, because you have been leasing it. No, I have not, I bought it at best buy to avoid the lease charges. Well, when you upgraded the equipment you were leasing them. Really because that is not what your sales person told me. I was told that I had to upgrade to receive all of the satellite channels that my old equipment would not work. I was told there would be no contract and no lease just an upgrade to the equipment. Why was I lied to? Well, they said if you produce a receipt on that equipment then we will refund you the money. Really? Do you keep receipts from 6 years ago? Silence...
There really is no answer. I did not give them authorization to pull from my account in any way shape or form.
I did not sign up for automatic debit either-ever. I wrote the AG of Washington State for help.
They have got to be stopped... My bank did not help at all. They took there side...

on 3.20.11 I called clear an internet provider and after completing the order I was then introduced to directv with an wonderful offer to get a bundle deal. Clear took $61.29 and Directv took $31.10 from my account. Directv stated they just needed a account on file. Once Directv technician came into my home which was on 3/29/11 after 7:30pm and before leaving I had to speak with another technician via telephone who needed a credit card number before allowing me to gain access to Directv claiming that he was not taking any funds from my account later to find out that $51.80 was removed the same day. Trying to call Directv to dispute the charges and to help me understand what I got myself into was like talking with walls. I was trying to explain my situtaion to no advil. However, I was inform by Directv supervisor that they have many retailer/agents that assist in providing services to their customers when ask for the number the person couldn't give it to me because, she claim she didn't have . I tried to get the number off my bank statement which was a fax machine. Directv have many retailer/agents misrepresenting their agency and railing in customers by any mean necessary and you can not drop the plan without paying twenty dollars a month for two years if you send back the boxes. I feel like I been violated on many levels through Directv and only have the boxes in my house for less then four complete days. This company is a scam and fraud the worst . I wish I would have read this site before getting struck with DTV and stayed with Cable Vision .

While speaking with AT&T U-Verse TV salesmen, they offered me a discount on my DirecTV service for being an AT&T Wireless customer. After being told that there was no service commitment, I accepted the offer. (Please note that it makes no sense for an AT&T U-Verse salesman to offer me a bundle with DirecTV that includes a service commitment, since the U-Verse salesman's goal is to replace my DirecTV service with his U-Verse service). Several weeks later, I received a letter from DirecTV stating that I had agreed to a 12 month service commitment by accepting this offer. I immediately contacted DirecTV, worked through three levels of call center management and was consistently informed that I had agreed to a 12 month service commitment and would incur a 240 dollar cancellation fee if I wanted to cancel my service.

Clearly the root of this problem was AT&T's salesman or his training. I will be contacting U-Verse tomorrow to attempt to have them correct this issue. But although AT&T started it, it is fully in DirecTV's power to correct: they simply need to remove the "commitment" from my account and waive the cancellation fee (I have not been billed since this started, so I haven't even saved any money with the discounted package). Their representatives stubbornly refused to even admit that they had that power, and demonstrated what I would consider the opposite of customer service with their continual stonewalling and lack of any desire to rectify the situation.

I cancelled my account back in january of 2011 and I got a zero balance bill and just now in the middle of march I get bill for 39.48 when I called them they said that it was for movies order from ppv I told I never order such movies which mostly where porn and they said that when they scan the cards after I return the receivers this oders where still resgister on them they would not hear anything just that I had to pay I really tryed to explain if I had view this movies I would had paid for them but I never oder them nevertheless view them so there was no services render to me so why should I pay further more I explained to the super visor that I do all my oders thru the internet and that I had proof to that effect but all she did was kept on going on that I need to pay that why I am writting this so people out there know that they are nothing but a ripoff company