We had dish for 2 years and then we moved so we didn't have it for about 2 years. We kept getting letters from DirecTV to come back to them and they kept offering these deals to us. So in April of 2009 I decided to get DirecTV again. Should of just backed away from the start. The guy came over to install the receiver and he went through 4 of them in 2 rooms because they weren't working. Well he finally got them to work. The package that we signed up for was to be $39.99 for the first 12 months. To get that deal we had to do the rebate, either by online or mail. I did it online. I called to see the status of the rebate and they said it would take 4-6 weeks. The bill came and it wasn't the price that I had signed up for. So I called and they told me it would be taken care of. Well over the next few months the bill was always to much and I kept calling. I called sometimes 5-8 times a month and they said the same thing. Well its been about 6 months and the bill is not fixed and now they are telling me that we can't get the rebate because its been over 90 days. With all the times that I called and asked they couldn't tell me that the rebate wasn't going through. Do not go with DirecTV.

Are Directv's business practices legal? Are you one of those former Directv customers that was violated by Directv's shady business practices? Were you unjustly billed for early termination fees or for equipment that wasn't returned? Or were you one of those customers that was given the run around when dealing with customer service? Or are you one of those customers that was promised the world by their sales staff? Or did they charge your bank account without authorization for charges that were wrong?
Its time we as the consumer stand up and fight for what is right. Its time to organize and spread the word about Directv's unscrupulous business practices.
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I cancelled service with DirecTv 2 days ago. That night I got a call from a service rep asking me how they could make it better for me to stay with them. I advised nothing thanks. The next morning I got another call- annoying. He called while Verizon was installing the Fios. After that I started getting hangup calls from DirecTv (I called the number back that's how I knew who it was). 6 in all in 2 days. I spoke to customer service, Raul who advised me after call #5 that it won't happen again, that he would send out an email to that effect. Then I got another hangup, then another call from DirecTv who identified himself. I said I had problems with people calling me from that line. HE said "Oh yeah I got the email about that." SO WHY DID YOU CALL ME??? This is harrassment pure and simple. Don't get DirecTv they will call you forever if you cancel service.

I canceled my account with DirecTV in May 2009, paid the early termination fee (Signed a 1 year contract, they said it was 2) and the last month's bill and sent my receivers back with their return kit. A $165 charge appeared on the next bill saying it was for the receivers. I called and was told that once the receivers were entered into the system that charge would drop off. This continued for the next 2 billing cycles and then I stopped receiving communication from DirecTV. I though the receivers had finally been entered into the system as returned and my account was now clear.

Apparently, this was not the case. I received a call from a debt collection agency on August 18 to collect an amount of $165. The collector was not able to understand what the charge was for and sought the advice of her supervisor. The supervisor was equally as confused and I was placed on a conference call with the collector and a DirecTV representative. The DirecTV representative verified that my receivers had been returned and were entered into the system as returned. The charge on my bill was the result o a system glitch that had allegedly been paying customers upon receipt of their receivers instead of crediting their accounts. Basically what she was saying was that DirecTV had deposited $165 into my account mistakenly without approval and would now like that money back.

Is anybody experiencing this? I cannot find this credit that was supposed to have gone to my checking account through my debit card. Also, I cannot think of any reason DirecTV would send this to collections instead of trying to explain their mistake to me. Even when they know they are in the wrong and made a mistake, the customer service is still horrible!

DIRECTV/ Direct TV fraudulent practice with cancelation Fee
In July, 2009 I was shopping for new TV program service trying to get some better channel. In this process I also thought of DIRECTV, my “worst” life experience ever.
This is how it all started, on July 29, 2009 I was talking to a sales representative of DIRECTV who told me that there service is best and they have vast variety of local & international channel s. I was little bit spectacle about the services & transmission part. He told me I can have the service and if I don’t like it I can cancel it within 15 Days of opening the account.
So I thought even after 3-4 days of installation I will get enough time to get a clear picture to stay in or not. Aug 4, 2009 I got the service box installed at my house (dish was already there from the last owner). The installation guy only had black cable so I got him white cable as it was getting laid in light color wall. But I wasn’t satisfied with the service I am not sure rain was the problem or the connection.
So I called on August 06, 2009 to cancel my service. The customer service representative this time was in different node it wasn’t no questions asked any more. He was rude and argued to keep the service. When I completely dismissed the idea, he told me I will be charged the cancelation Fee.
I explained to him I was sold with the commitment that I can cancel my service within 15 days & I am way before that. After long discussion he ended that we will just cancel the service. I forgot to ask him how to return the box so called again and other customer service rep explain me how to return the box & also I confirmed with him about the billing so he told me that as being in NJ, I do get 15 day time to cancel therefore I won’t have to pay any cancellation or charges. I got the cable activated, Fed ex empty box came & box, remote, card sent back, all set.
But the night mare wasn’t over yet, on Aug 15, 2009. I was checking my card account there were charges of $463 on mine account from DIRECT TV so I went to the their website they charged me cancelation fee. I called the customer service again for the correction. But this time to my surprise they had a different story for me; that thou you can cancel you connection within 15 days only till your box is not installed, once the service is installed you have 24 hours only. Since I called 2nd day I am going to be charged with the cancellation fee. I explained them all the previous conversation but they had deaf ear for me & were repeating the same thing again and again. I even talked to the supervisor, who was not even hearing me, even after finishing my sentence he will not respond back to me.
Anyway, he told me that the cancelation information is provided on all the different location as flyer, advertisement, customer agreement & so on. I haven’t find it at any place yet, that within 24 hour of installation you need to cancel the service if you don’t like it. Also provided me a address of their legal dispute department that I can take my issue.
Can anyone explain why I have been panelize, was trusting the DIRCTV company sales rap was my fault. I don’t know about rest of the people but $463 was not a small amount for me to let go waste. I feel I have been robbed by a big company with such a Hugh amount. First they fooled me into it and then they charged me with even letting me know. If I am no more than a helpless common man then what I am?
All I can d by letting everyone else like me to know that don’t fall for their prey. Once you will give your card or account number they will charge you whatever they want & all you can do is see yourself being robbed by your hard eared money.