We signed up for DirecTv at a home show. You know the booths where the salesmen can't wait to get the next sucker. Well, we were promised gift certificates and a bunch of packages, but were never told of the two year service period that was required. Installation was in the wrong place; didn't connect the system entirely which we had to do. The pictures was terrible, always tiling even on sunny calm days. I called and got the computer which could not fix my problem. Every time I called I got the same computer. They claim they don't have any record of me calling. When we cancelled and went with a new provider, I received my final bill. They charged me $152.52 for early cancellation. When I wrote to them about our experience, THEY sent me a letter telling me they couldn't do anything about the dispute because THEY COULDN"T CONTACT ME??? . Now the day they do call about the second letter I sent, no sooner did we get off the phone had they sent it to a collection agency. They said that because we were not customers anymore, they could not do anything about it unless we signed up again. We got a call that night about paying or else it would go on our credit report. They also neglected to tell us when we singed up that they DO NOT come and remove their dish. (which we were informed by the company is common knowledge.) Maybe that is why they have to go after people...they loose so much on disposable dishes.

We noticed that the signal on our Directv provided DVR would not move past 0%, although the other TV's connected to the regular receivers worked fine. We spoke with the first tech support employee who had us to unplug the power source and reconnect in 15 seconds. Still the same problem, so he forwarded us to another tech support person who indicated that a download was sent 7/17/08 and we're the 3rd customer she spoke with having the same problem since then. She did a test on that end then offered to send a service rep out for the fee of $79.99. I refuse to pay for something they created. I then spoke with a supervisor, Shannon, who basically offered the same thing. I told them to cancel the service, as I refuse to pay for a problem they created. She said the equipment was only warranted for 90 days, although I am commited to keep their service for 2 years because I received this equipment (which they damaged) and if I want a service plan it would cost $5.95 per month and I would still have to pay the $79.99 fee. I plan to also mail a formal complaint to corporate tomorrow. This is just another example of poor customer service and a way for these struggling companies to generate revenue - by stealing from their customers.

Same boat as most everyone else, disagreement over a contract I never knew existed until I tried to cancel. In fact, a customer service rep explicitly TOLD me there was NO contract when I joined. Blatant lie, but it caused me to join, so I guess he accomplished his mission. I joined through a general satellite provider of both Dish Network and DirecTV, they also told me there was no contract with DirecTV when signing up. Now that I've cancelled 8 months in, they hit me with a $200 early cancellation fee. Just wondering if anybody has taken their issues to small claims court, and if so, what was the outcome?

mediately contacted them.
They give me a run around with transferring me to four different people then making me explain the same thing each time what my complaint was .
The last person I spoke with told me they were protecting the company and not the customer. So therefore I then filed aIn February I had a contract with Directs to get their service for a given amount,
The first billing was correct the second billing was incorrect and I im complaint with the state. The state informed me that Directv refused to cooperate.
They advised me that I would need to use the court system or to complain to the Attorney General office about possible fraud,
Directv finally answered to the state but did not offer any solutions to this problem.

After three of Directv's DVR receivers went bad, Directv FINALLY agreed to send a technician to our home to replace the bad (refurbished) DVR unit with a new one. Keep in mind that we had already gotten the lecture on how we have to pay $5.99 or something like that EXTRA a month for a service plan (to pay them to fix THEIR faulty equipment...) or be charged $49.95 each time a technician is required to come out. I vehemently opposed the charge as this was the THIRD receiver we were sent in one months time that didn't work. They (Directv) agreed that since we were only into 5 days of yet another DVR receiver that they would eat the $49.95 THIS TIME ONLY. I agreed to allow the technician to come to our house. When the tech arrived (from Ironwood Communications) he replaced the old with the new, talked with my husband about the repeat problems with the refurbished units, the tech called the supervisor at Directv and reitterated to him the fact that there was NO fault on our end for the repeat problems. The tech then handed my husband the phone who spoke with the Directv supervisor, and was assured that NO charge for the service call would be applied to our billing. Well, as you can already surmise, of COURSE we were billed the service call. When I spoke with 5, yes 5 representatives from Directv, I was repeatedly told that the tech had entered NO communication (or notes) into the system and that I would have to pay the charges. I FINALLY, after numerous attempts to find someone with intelligence that worked for Directv, located a "supervisor" who was able to remove the charge from my account, "but only this one time". The supervisor was patient, which was remarkable due to my extreme ANGER by this time. Moral of the story... Directv has NO idea who they send to your house, Directv will NOT stand by their promises, and Directv does NOT keep track of the reputation of sub-companies used for technical support. Note to you... BE SURE TO GET THE NAME OF THE PERSON WHO COMES TO YOUR HOUSE, THE LOCATION OF HIS/HER OFFICE, A BADGE NUMBER OR IDENTIFIER, THE NAME OF THEIR SUPERVISOR, AND THE NAME OF THE REPRESENTATIVE FROM DIRECTV THAT CONTACTED THEIR COMPANY FOR REFERRAL!!! I cant believe that Directv cannot supply the name of the technician that THEY send to my house. Poor. Scary. Unprofessional. Sad.