Called on June 26th to make a payment on my bill was told Ok sir no problem charge to the same card as last month? Yeah sure Mr. non english speaking customer service rep. Ohh ok sir . I need to speak to a supervisor as well about some services that I cancelled over 5 months ago that I keep getting billed for. Ohh ok sir I have him call you . Wake up the following monday and pow bank account over drawn some 1700 dollars because ol pedro totally cancelled my service and they decided that 2 days was more than enough time for me to return the equipment. Call them and get placed on hold waiting for a stupervisor, finally get the pleasure of listening to Suzette rant and rave at me and be told if I acted like an adult and paid my bill this would have never happened. Ok thanks for the oral disertation on how to be an adult and thanks for the wonderful skills you displayed, but I'm sorry I do not speak ebonics, and please do not yell at me this time. I am nicely hung up on, called back and low and behold I get the pleasure of speaking to suzette yet again who does everything but call me a cracker. Tells me the full amount will continue to be withdrawn from my account until the total of 2900.00 has been paid to them or until I return the equipment at which time I will receive my money back in 6-10 weeks after the receivers have been verified which normally takes about 6-8 weeks after they are returned, so basically it will take me about 4 months to get my money back that was stolen in the first place, but ohh no sir you authorized us the first time you piad by debit card, ohh really wheres teh signed contract that I understand that ? Its apparently on this non existant contract that the non existant installer had me sign, sorry got tired of waiting and did the hard work myself, just can pay for a service i cant use for 3 weeks from now because they only have 1 installer in my area. Call the office of the VP same day get told oops we are sorry here let me fast track your refund you should have it in 3 days . 3 days later no money and call back told whoops that request didnt get handled here let me do it it will be there by July 10th, opps July 14th arrives tired of the run around and told by the office of the President wow it was never processed and oh man our system just went down I can't reveiw your account, sorry but i will get that handled, hmm amazing doesnt have my account number phone number or name but going to handle that. Its cool filed a complaint with att general office, and seeing a lawyer at 3 today to file a lawsuit against them

After having been a customer for over 5 years, DirecTV charged me $450.49 to cancel my account. Even though their customer service department admitted that I should not have been charged the cancellation fee, they charged me anyway and would not let me speak to a supervisore - giving me a fax number instead.

THIS IS COMPANY REALLY RIPS PEOPLE OFF. I DO NOT UNDERSTAND HOW SO MANY PEOPLE HAVE BEEN RIPPED OFF & DIRECTV GETS AWAY WITH THAT. I HAVE BEEN READING THE COMPLAINTS AND IT JUST AMAZES ME. THEY WANT TO CHARGE ME A TRMANITION FEE, WHEN I NEVER WAS TOLD THAT I HAD A CONTRACT. BEFORE I CANCELLED I ASKED & THEY TOLD ME NO. I CANCELLED & THEN RECEIVED A BILL FOR EARLY TERMANATION.
I CALLED & AGAIN WAS TOLD I HAD NO CONTRACT. I HAD TO WAIT 1 HOUR ON THE PHONE FOR A MANAGER & WAS TOLD BECAUSE I HAD A DVR THAT PUT ME IN A CONTRACT OF COURSE THEY WON'T SEND ME PROOF. I AM FIGHTING THEM TO THE END. I HAVE MADE THOUSANDS OF FLYERS ABOUT THEM & WILL START PUTTING THEM UP EVERYWHERE WITH THIS WEBSITE.

HELLO ! I'M EVER UPSET THAT YOUR COMPANY REFUSE MY PAYMENT OF $207 DOLLARS 7/6/09. I COULDN'T IT ON THE 5TH
DUE TO THE CHECK CASHING PLACE CLOSE ON SUNDAYS AND SO
I CALL YOUR COMPANY TO SEE IF I COULD PAY THEM YESTERDAY
AND THEY WAS RULED TO ME . THE MANGER CALL AND LEFT AN MESSAGE BUT I DIDN'T GET AN CHANGE TO EXPLAINED WHY THE PAYMENT WAS IN BEFORE THE 6TH. I REALLY THINK CHANGING TO AN DIFFERENT COMPANY. THANK YOU

I was told in the by email on April 18, 09 that we had the incorrect programming date and based on that I spoke with Kayla in the Access Card Distribution department to fix the end of contact date and she fixed it to 5/29/09.

Heather in the Disconnect Department on 4/18/09 stated there would be no cancellation fee based on the adjustment Kayla made. We processed a service cancellation for 5/27/09.

April in Customer Service on 5/19/09 confirmed our cancellation and that there would be no cancellation fee.

Aleida in Customer Service on 5/22/09 confirmed our cancellation that there would be no cancellation fee.

On 6/9/09 I received a bill for $276.25 for the early cancellation. I spoke with Angel who escalated it to Account Management.

On 6/30/09 I received an collections notice for the early cancellation fee. I spoke with Bob in Customer Service who told me that Account Management found that what was done by DirecTV employees was wrong, so the early cancellation fee is valid. That is bogus on the part of Account Management and it's wrong that no one in Account Management bothered to take the time to tell me their finding, it shows they are bunch of corrupt DirecTV employees.

This is not the way to treat your customers. DirecTV needs to honor what we were told, what Kayla did, and what Heather, Angel and Aleida all confirmed. If you go into a store and a product is mismarked, the store still honors the error when you buy it. This is the same concept. DirecTV needs to honor what we were told and what was done. All subsequent actions from April 18 forward were done based on the below email and above mentioned confirmations.

Bob has submitted another escalation to Account Management requesting that the fee be waived based on what you told us below in the email and what Kayla did. Supposedly I'm going to receive a phone call about this issue within 48 hours, but they said the same thing in April and no one has ever called. DirecTV needs to honor the actions taken by their employees since those actions were directly responsible for actions we took with regard to our account.

Regardless of what the Account Management department found on the 6/9/09 escalation, this matter needs to be reviewed for consistency of what we were told by DirecTV representatives. It is highly suspect for Account Management to say that all the above mentioned people made a mistake and that their actions are no longer valid more than two months afterward.

We had been customers since 2005 and if this is how DirecTV treats their customers in 2009 there is no way we will want to be a customer again.

I recommend staying away from DirecTV, they are corrupt and just out for more money regardless of what is legal.