We have two complaints withDirecTV. One they charged our credit card account with an early cancellation fee without prior notification. (We realize now after reading the fine print they can do this.) Our other complaint is their lack of customer service. We had been statisfied customers for 7 years and have always paid our bills on time. The problem came when we sold our home. For two months we rented and the rental had cable. When we bought our new home, we signed up again for DirecTV. After a few months, we received notice that our credit card had been charged an early cancellation fee for our old service. After talking and writing to them, it was apparent that it didn't matter that we had again subscribed, they still charged us a fee for when we moved. Lack of customer service seems to be a real issue with this company.

On June 25, 2009 I called the 800 number for directv regarding an offer I had received in the mail. I was interested in changing to a pkg that was $34.99 for 12 mos and included 3 free mos of HBO, Starz & Showtime plus my local channels. After the 12 mos the charge would be $55.99. When I called to order it, I was told it was only for first time customers. It was obvious to me that, already being a customer they were trying to do a switch and bait routine on me, which really made me mad. However, I was able to work an agreement with Brenda that would give me the Choice pkg, including my locals channels and 3 mos of free showtime for $45.99 the first year, going to $55.99. So, we scheduled an installation for the a.m. of 7/24. Before I hung up I asked Brenda if it would be possible to keep the grandfathered in pkg that I currently have (Select Choice) and just get my local channels as well. I am currently paying an extra $3.50 for ABC, CBS, NBC and FOX, for a total of $14.00 extra per mos.She said that I could and that it would cost $6.00 extra per mos, a savings of $8.00. I wanted to talk with my husband before changing from the order I had already given them, so I said I would call back and they gave me an order number 65493081 in case I wanted to change it.

Today, June 28th, I called because we had decided to keep our Select Choice ($38.99 per mos), cancel the networks (-$14.00 per mos) and add our local channels, which include the networks (+$6.00 per mos). When I talked with Ashley, she put me on hold and was gone for a long time. When she returned, she said that they couldn't do that. SOOOO...I am wondering why they were able to tell me that they could give me the local channels for $6.00, which must be a published fee on their rate schedule, and now are saying that they won't/can't do that. They also said I was eligible for a new, free satellite dish that would allow me to have the local stations.

I want to have the new, free satellite dish and the select choice pkg at $38.99, cancel the networks -$14.00 and add the local stations (which incl the networks) for $6.00 like Brenda told me I could. Lying to customers is not good public relations and I will tell everyone I know about this shoddy behavior. In the meantime, you can bet that I will be searching for an alternative method of receiving television, however I live in a rural area and my options are very limited. You might say they "have me over a barrel", and I resent being treated in this manner.


Judith E. Pulis
34619 Irving Ct
Chiloquin OR 97624

DirecTV cut my cable for my Hughes Net when they installed their dish, since I was not using Hughes Net at the time. I never gave permission for them to do that. Since 6/18, I am charged $72.32 for Hughes Net and they said I have to pay for the service call for them to come out and reinstall a new cable. DirecTV said they will not pay it, since it is not their problem and that their service people do it all the time. They did not think anything was wrong about them doing that. Since, I have learned this has happend to other people and DirecTV needs to stop getting away with it!

I ordered the basic pkg. throughmy phone company's "bundles" ... when I got the bill, DirecTV was billing me for services I didn't order, at 2 1/2 times the cost. I called ...first service rep said she'd fixed the problem; later that eveinng, calling about overbilling, 2nd service rep said HE fixed the problem, so the first rep hadn't ... but I was also threatened with a late fee if I did not pay the new bill, sight unseen, by the due date on the first one, which was 2 days away. Having not gotten what I ordered, I discontinued the DirecTV service. The next bill I got showed I would still have been billed for the more expensive service! ! Since March, I have been disputing the $440 cancellation fee. They say I didn't give them enough opportunities to solve the problem. I say DirecTV broke the contract when they didn't deliver what I ordered three times. BAD COMPANY, STAY AWAY!

My parents are elderly and had just got the ok to move into their new home. They contacted Directv to install their system. They were ask to sign a work order before they would install When the installers showed up
to install, 1 of the installers fell thru their ceiling.

They called Directv to make them aware of the damages done to their new home and were informed that my parents would have to get 2 estimates and pictures of the damage before they would address the repairs.This caused my parents an extreme amount of stress. We finally got the home builder to come out and estimate the damages.They were sent to Directv the same day.

They have had constant problems with the system and quality of service.We called in a service call and were told it would be 2 weeks before they could send anyone out.Several times the system had to be re-programed or
adjusted?

We were not aware that the 'work order' they were asked to sign was a 2 year contract nor were we told that.With all the problems we had and the undo stress my parents suffered we decided to stop their service. Directv turned the service off and we mailed all their equipment to them in boxes they provided.After we received notice that the equipment had been received and signed for, we felt that everything was taken care of until we received our credit card statement showing a payment to directv for over $400.00.

We called the credit card company and informed them we were disputing the bill, we then called Directv to find out why and were informed their account had been turned to collection.

We feel Directv has taken advantage of the situation-FRAUD comes to mind, bad business ethics, to put it bluntly they are no better than the common street thug.We would like for some agency or commission or what ever would look into this matter.I know of quite a few customers of Directv that have been robbed of their money for similar problems.