Woke up to find $234 dollars missing from my account this morning. Seems I paid a bill for a friend of mine a while back and Directv's policy is to save the credit card number of every payment made to them to use for future usage in case they ever need to collect a debt. Turns out this friend owes them quite a bit of money and hasn't paid them. Sucks for them right? No, sucks for ME! Because Directv decided that because they have my credit card information the debt is now MINE!

I'm sorry, but if you can't figure out WHO owed you WHAT, this is a simple case of... is the person whose name the account is under the damn card holder? No? Well then you can't charge the card!!! How hard is that to figure out? I called them up, was told to fax them my bank account statement showing the hit to my account and fax them over some stupid release form. P.S. it's now a week later and they still haven't reversed the charge.

I was overbilled by $75.00 and my service was interrupted for a past due balance of $77.00. The overbilling was the result of my upgrading my service to the Premier Package and returning a non-DVR receiver I had in my bedroom. When I called to correct the matter I was told by AN AUTOMATED SYSTEM (a recording) that no one at Directv was willing to speak with me until I paid $233.00 (equal to the past due balance and the amount due for next month’s service).
After I paid the balance and Directv accepted my call I was told I wasn’t overbilled I was charged the correct amount but they were willing to offer me $30 off the Premier package for 6 months if I didn’t cancel. Imagine my surprise since that was the deal I was offered when I signed up for the package to begin with.
The remaining $45 dollars in dispute was because I had not returned my receiver. Well…regarding that…I had waited 2 weeks for the return box and had called 1 week prior to my cancellation to inform them I had yet to receive it. They went ahead and charged the non-return fee regardless of their mistake. The box had gone in the mail before cancellation but it still takes an additional week for that amount to be credited to the account (or so I’m told).
So…they do have good service but they hate the fact that they actually have to “Deal” with their customers. They just want the money and for you to “SHUT UP AND PAY ME”.
Also, apparently their Legal Dept has instructed them to never admit fault in any situation...or so it seems. They gave the discount I was promised but explained that I didn't qualify for the discount when I intially signed up for the service but now (27 days later) somehow I do. They never acknowleged the fact they forgot to send me a return box but they sent it when I called and have now credited the non-return fee.
DISCONNECTED FOR $77.00...less $30 for the discount I was promised...less $45 because they didn't send me a return box = $2. Frankly, I have no idea what that $2 is for and the way they write their bills (not unlike your cellphone company) not even a tax lawyer could figure it out.

Directv was installed 2/28/11. The installer was clueless and said he has no idea how surround sound is connected. He tells me I have to use two controllers, one for turning off and on the tv and the second one for turning off and on the Directv box. At the same time I can't increase or decrease my volume on the Directv controller with out moving the toggle switch from Directv to AV2, change the volume then moving the switch back to Directv to change the channel. Three times in one day we turned off the TV and when we turned it back on there was no audio. We had to reboot the system to get the audio back. Everytime I called all I was told was "I am sorry" then either transfered to someone else or disconnected. Finally I got the name of the President, Michael White (303) 712-4600 located at POB 6550 Greenwood Village, CO 80155 (must be cramped in that POB). I didn't get to talk to Mr. White (of course) but did speak to Mike ID#U143. He was "very sorry" but would not let me out of our contract and for me to receive the services I requested in the first place I would need to pay an additional $200 for the two HD DVRs that I would need for the whole house package. I refused!!! He kept reminding me that these are discounted (origional $199 now $99) WELL THANK YOU but NO WAY!!!
There is so much more that is wrong with the service.
I am exausted and all my anger got me no where. I am stuck with crappy service and "I am sorry" mode til my contract is up.

did not receive rebate promised to me.Over charged for services and customer service poor.No attempt on Directv's end to fix problem. My service was turned off by directv without notifying me and after making monthly payment. Worst thing I ever did was change my cable from dish to directv..

I was a Directv Client once before and they over billed and when it rain the service would go out, but after a call from Directv, I agreed to go back with them. I was offerd the Premier packit for 5 month. This service ended in 1/25/11 at that time I call and gaved notice to end the premier pack. I was help by employee 100437877 Kasy and offered a chocie packet, this was to be $60.00 plus a $7.00 DVR Totle of $77.00 If I do eletronic funds transfer This was a something I could afford. But when my payment came it was $121.54 this along way from $77.00 dollars. I don't know who is receiveing this complaint and if there will be anything done about it, but I would like to be contacted