DirecTV

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Category: Entertainment

Contact Information
Ocala, Florida, United States

Phone number: 352-687-8181

DirecTV Reviews

Jay March 29, 2009
Hidden 2 yr contract
I signed up for a one-year contract now they say I have to give them two years because of an upgrade I ordered. The additional year commitment was never stated until after I ordered the product/service and it was installed.

UNETHICAL BUSINESS PRACTICES, FALSE ADVERTISING, DECEPTIVE MARKETING, HIDDEN FEES AND HIDDEN TERMS.
Darren March 28, 2009
Fraudulent Marketing
In the first quarter of 2008, I received 3 phone calls from DirecTV stating that I had to change my High Definition Receiver (HD Rcvr) or else I would risk losing my HD television services. I did not want to change receivers as I owned my own rcvr but was told the change would be at no further obligation or cost to me, even though I would have to lease the receiver and give up the one I owned. However, not wanting to lose my services, I finally relented. After authorizing the order, I inquired at DirecTV about getting an HD Rcvr with Direct Video Recorder (HD/DVR Rcvr) under the same conditions and terms as the HD Rcvr. Those terms were at no further cost or obligation. I was told that I could get the same terms and conditions if I paid a fee of $66.33. I asked the representative no less than 4 times during the call about ensuring the terms and each time those terms were at and I quote “no further cost or obligation beyond the fee of $66.33 and the monthly lease fee”.

My new HD/DVR Rcvr was installed in March of 2008. When my first billing (April statement) arrived after the order, DirecTV had billed me the $66.33 fee and a handling charge of $19.95 at which time I called an requested they remove the charge as the arrangement was at “no further cost or obligation” and DirecTV acknowledge the terms and removed the charge. My account was credited for the handling fee under the “no further cost or obligation”.

I was forced to move in August and at my new location, DirecTV was not a feasible option. When I requested DirecTV to cancel my account, DirecTV billed me an early termination fee of $360.00. You can imagine my shock and disbelief as this fee was certainly not discussed by DirecTV staff. In fact it contradicts the “no further cost or obligation” terms I agreed to and DirecTV affirmed when they removed the handling charge from my account on my May statement.

I made more than 8 phone call s to DirecTV and sent about 12 emails requesting DirecTV remove the charge from my account. In each of my communications to DirecTV, I ask them to remove the charge per the agreement which was made in March. Their standard response was the fee is valid and cannot remove the charge and that the representatives cannot change the DirecTV service terms which is posted in some obscure place on their web page. They do not even address the fraudulent sales pitch or the fact they have affirmed the “no further cost or obligation agreement”. They just simply state, “the fee is valid”, despite my request to have them address what the representatives told me or what their actions did my removing the handling fee in my May statement.

In the first few contacts with DirecTV, they would not even admit there was such a program offered but after numerous phone calls they admitted there was a program for regular HD Rcvrs but not the HD/DVR Rcvr. As a logical person, I attempted to try to understand why DirecTV would use 2 different approaches to deal with the HD and HD/DVR Rcvrs and this is what I found. One, there is no additional administration costs with a HD Rcvr as compared to a HD/DVR Rcvr. Two, the installation time and cost is the same for the HD Rcvr as it is for the HD/DVR Rcvr. Three, both the HD Rcvr and the HD/Rcvr must be leased from DirecTV. Four, both must be shipped back to DirecTV at cancelation of the service so they can lease them to another individual. Five, with the HD/DVR I had to subscribe to the DVR which means I paid an additional $5.99 per month to DirecTV by subscribing to the DVR service. Six, I paid an upfront fee of $66.33 for the HD/DVR Rcvr. So as you can see by actually having the HD/DVR Rcvr, DirecTV actually earned more revenue from me. I have not found a logical reason for the differing treatments.

Despite my best efforts to get DirecTV to remove the charge they will not remove the charge. I am asking you to intervene to assist me in getting the charge removed. Direct will not address the facts as;
1. DirecTV marketing and sales department made an agreement for no “further cost or obligation”
2. DirecTV affirmed these terms by removing the handling charge in May under the no further cost or obligation terms.
3. There is no logical rationale for treating the HD/DVR Rcvr.
Judi Bailey March 26, 2009
false infomation
I was lied to when asked about info on the amount my monthly bill would be. (25.00/mo) It turns out to be $64.00, but I can receive a discount of $21.00/mo for 12 mos. The amount was to be $25.00 for the life time of my service. I can only receive my discounts for 12 mos. My husband and I are on disability, I would go back to my cable company in a heart beat.
VG-AH March 26, 2009
Prices-Terms of Agreement
I helped a spanish speaking friend sign up for DirecTV service through a bundled package with AT&T services. We spent over an hour on the phone with the AT&T representative to confirm all of the details on the package deal and pricing. During that initial order, we were quoted a price of $29.99 per month for twelve months for the Choice Extra package, plus the additional $5 per month per receiver (over the first receiver). He gets his first bill, and the price billed for the package is $57.99 with a price guarantee credit of $3.00 per month for twelve months. When contacting DirecTV, they say that once service is started, you HAVE TO either go online and sign up for the rebate, or call a special department and apply for rebate. This is the only way the quoted rate would be honored for a twelve month term. And it doesn't mean that your first twelve months will be discounted, just twelve months. So the first few months bills could be at the higher rate. So I went online, and followed the instructions for the rebate process, and found that instead of a $25 per month rebate, we were only offered a $15 per month rebate. DirecTV offered to contact AT&T and discuss the issue with them. This arrangement between AT&T and DirecTV is new (about two months). Directv finally tried to resolve the differences in amounts, but never was able to fully resolve the issue to the orginal amount agreed upon. It took me 2 hours of my time on the phone and the situation was not completely resolved. And then, if you want to take it further and go to arbitration (which you have to, cannot file suit), it will cost you a fee of $400.00 plus a $125.00 filing fee. Be very careful about the conditions of any agreements with DirecTV before you get service.

READ THE FINE PRINT. DOCUMENT YOUR PHONE CONVERSATIONS WITH PERSONS FULL NAME AND/OR EMPLOYEE ID NUMBER, DATE, and TIME. Get whatever you can IN WRITING. Don't trust that your oral agreements will be honored.
Ryan March 25, 2009
Do Not Call List
I am getting calls from DirecTv for service, but I am on the Do Not Call List. I thought they were punished for this from the FCC. Do not do business with this company.
harefrancis March 25, 2009
Does DirecTV Keep Its Word With ANYONE?
In our little office of four, two of us are (or have been) DirecTV customers.
DirecTV has badly misled BOTH of us regarding our accounts.


HERE’S MY ART DIRECTOR’S STORY:

Traci saw a special DirecTV rebate offer on television. She called DirecTV.
They confirmed her eligibility for the rebate. Her first bill arrived.
No rebate.

She called DirecTV. They said to wait 8 days. She waited 8 days.
No rebate.

She called DirecTV again. They said to wait 8 days.
Eight days passed, NINE times.
No rebate.

She called DirecTV repeatedly during that 72-day period.
No rebate.

The last time she called, they said the rebate was an online offer, the offer
date had passed, and she was no longer eligible to receive the rebate.

When she pointed out that she had a printed page from their website—which
explicitly stated that the offer could be accepted by telephone—they agreed
to give her the rebate. But only moving forward.
No retroactive rebate.

The first bill came. No rebate. She called DirecTV.
They said wait 8 days.

Stay tuned.


HERE’S MY STORY:

Our TIVO box died. I called DirecTV.

Their rep offered to send me a non-TIVO DVR as a replacement.
She asked if we would commit to an extension of our service, to get
their DVR. I told her very explicitly: Yes, but only if the service was
comparable to TIVO, and we were satisfied.

She accepted that verbal agreement, and sent us the DVR.
The service was not comparable to TIVO, and we were not satisfied.

I called DirecTV to cancel our service. I returned the DVR to the company.
I switched our service to Bright House. And yet, I continued to receive bills
for monthly DirecTV service. Which, of course, I was not using—and had
canceled, per our verbal agreement.

In the following weeks, I spoke to several DirecTV reps—and exchanged
emails with two others.

I even wrote DirecTV’s CEO Chase Carey personally.

While none of the reps (including one in Carey’s office) could deny
that we had a verbal agreement, none cared at all that the agreement
existed. It was like dealing with a series of automated attendants.
Only with less intelligence.

Subsequent to one of those conversations, a rep emailed me the following:

Details about programming commitments and early cancellation fees are included in our advertising and point-of-sale materials. This information is also included in the confirmation letters sent by DIRECTV after you place an order for equipment and in the DIRECTV Equipment Lease Addendum, which is signed at the time of installation.

Not only did I receive no advertising or point of sale materials,
I installed the DVR myself—and signed NOTHING.

Apparently, none of that seems to matter to the people at DirecTV.
They still refused to honor our explicit verbal agreement.

Now they've turned-over my account (in the amount of $547.73)
to a collection agency.

Stay tuned.


WANT TO SEE MORE STORIES?

Apparently, we’re far from alone.

You can see dozens of DirecTV horror stories on these two websites alone:
http://www.complaintsboard.com/complaints/direct-tv-c11226.html
http://beingfrugal.net/2009/02/18/directv-bad-customer-service/

Stay tuned.


Francis Hare
Birmingham, Alabama
Tamara March 24, 2009
Fraud
I called to request 2 additional receivers before 3 weeks' of new service elapsed. 4 separate agents passed me around for 30 minutes to justify charging $340 extra for a $4.99 per month, advertised fee! When I complained they said that "was their policy". End result was they immediately shut off service and threatened collection if I refused to pay for early termination / deactivation fee of another $300. Following that, they had the audacity to insist I return their equipment promptly OR ELSE, PAY FOR IT TOO. NO customer service...NONE. NADA.

Past experience years ago, they denied proof of return of equipment, charged for it. If they could, they will ruin your credit for 7 years of false collection attempts. Cable alternatives for 1.5 years is now less than ONE MONTH of their EXTORTION.

DO NOT EVEN THINK OF SUBSCRIBING TO THIS POOR, PITIFUL, PATHETIC EXCUSE FOR SERVICE.

THEY DESERVE TO BE SUED and their "Customer Agreement" imposing Arbitation and waived right to trial in dispute, challenged and penalized against them, restitution to all past and present subscribers.

Count me in on that.
Danny Smith March 23, 2009
Service & Billing
I would like to share what appears to be a "bait and switch" scam with DirecTV. I originally signed up for the "Family Plan" at 29.99. The first two months would be a the regular rate and on the third month the rate would go to the 29.99 for the next 13 months. I'm currently on hold, and have been for the last 15 minutes with DirecTV to get the correct service plan on my account from the Choice Plan @ 52.99. The service tech has been no help at all. She has tried to send me to the web site to correct this problem that I did not create. I have asked that they take care of adjusting the plan, and credit me the difference in the rates (23.00). They have continued to place me on hold and not transfer the call to a supervisor or escalate the issue. They have offered a 5.00 credit for the next three months (only 15.00 and not the 23.00), and I would have to keep up with the bill to make sure they posted the credit. I would recommend that anyone considering DirecTV please find another provider. It may be less expensive, but you don't pay much, and you don't get much. Not worth the value.
rrshep March 20, 2009
Liars
After having satellite service with them for 13 years, I was laid off from my job so we suspended our account. Several months and a move later, I got a job and resumed my service. I was given an HDTV so I was told that I would have to buy a new box for $199. We had never paid for a box in all those years before.

Now due to my husband not being able to find work, my pay cut and emminent layoff, , we've had to cancel our service. We're being told that we only "bought a lease" on the box and that we signed a 2 year committment. The sales person on the phone never told anything about a lease or a committment. We found out from a former DirecTV person that we didn't have to buy a new box because our old one would have worked and that we didn't have to pay for the box.
Ryan March 18, 2009
DirecTv Fraudulent Business Practices
I had been a Directv customer for 6 years when I asked to be upgraded to a HD Receiver. They sent me a receiver. When I tried to connect the receiver a message popped up on the screen telling me to call customer service. When I did they informed me that I needed a new dish, so I scheduled an appointment
for a technician. The technician arrived and told me the new dish which was much larger didn't fit on my balcony in the city and didn't get "Line of Site", so I cancelled my account and returned the receiver. A month later I received a bill for $413.84. I called and they told me I broke the verbal (which is questionable legal practice anyway) contract because I didn't complete the 2 year service. I wrote them two letters and called them over 20 times, and every time they told me it was a valid charge. There were four or five representatives who told me that I shouldn't be charged, but they said they were powerless to do anything about it. One person who seemed to try very hard was a person by the name of David in "Retainment". His DirecTv employee number is #413235 (his manager is named Basil). HOW COULD IT BE A VALID CHARGE WHEN I WASN'T ABLE TO EVEN USE THE EQUIPMENT THEY PROVIDED ME AND BASED THE CONTRACT AROUND...
Now they have a collection agency calling me twice a day, and I am left helpless. I will probably get a bad mark on my personal credit report because I cannot in good conscience pay hard earned money to a company whose engaged in fraudulent practices.

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