I actually really like my DirecTV service--have had few problems and if there are any they can readily be fixed. What I do have a problem with is their customer service reps who are clearly in Calcutta or something.

I'm not some xenophobe. I love foreigners...at my cocktails parties...NOT when I'm trying to explain a problem or issue in customer service. They respond like "Hindi Robots" as they are trained to repeating in monotone "yes, m'am, " "no, m'am." And it's infuriating on a human level but also on a socio-economic level. This country is in financial dire straits and DirecTV is so inhuman as to hire foreigners for cheap labor. I'm sickened by this. I am going to be shopping for a new satellite/cable provider.

when i called to let directv know that i had a problem with my installation, in one room i had no signal/and he didn't set up the bedroom tv .they made me fell bad about my self that i was silly enough to fall for there lie's.they made me fell like i was a liar, that i was in the wrong .i was also told i would get a HD DVR WHEN I CALLED THEM ON IT ALL OF A SUDDEN I HAD THE WRONG PLAN man if i get the chance to tell my story to someone who really care's

I am a disabled senior citizen living on a fixed income. After a year of bad service, bogus charges, etc I cancelled my DirecTV service. I notified them 2 weeks in advance. The boxes for returning the equipment arrived 2 weeks after the cancellation and were damaged. I called DirecTV and asked if they wanted their equipment returned in damaged boxes. They said no and would send out new boxes. I was out of town over the holidays and when I returned I found the boxes and returned them the same day. DirecTV received their equipment back on the 21st then on the 23rd they took the equipment charge out of my bank account without authorization. Now it's over a month later and still they haven't returned my money. I can not afford to wait any longer. I've called and talked with numerous people, each of whom has EXPEDITED the refund...NOT!!! I plan on filing a complaint with the BBB and notifying the local TV & Radio. This is ridiculous. They committed fraud when they charged me for equipment they already had in their possession and had already "logged" into their system. I will never do business with them again and I advise everyone else to steer clear too.

Not a complaint really its just ive noticed alot of the threads on here could have been avoided by reading the work order!!! i actually had a customer ask me "do you read everything you sign?" ARE YOU SERIOUS! yes of course i do. now im n0t saying all dtv employees are great...infact most are just worried about time on the phone... but there are some who really do care about getting your prob resolved and trust me the calls are constantly monitored so if you were just flat up lied to then that rep was prob not there to much longer. i understand you have problems but don't take it out on the next rep you talk to its not their fault and they have no idea whats going on with your account just explain and let them try to help. and remember there is a button that can be pushed to give stuff free and every rep has credits you just have to know how to work it mainly...BE NICE!!! don't start screaming the second the phone is answered...just a thought

I have experienced multiple issues with Directv. Let me list just a few of the problems I have experienced with this company.

This month (1/09) I called Directv to downgrade my service. I asked them to shut off one of my receivers upstairs. (The television broke upstairs). They told me they would send out a box and mailing information to send back the receiver. I am still waiting for this material. I will try calling them again to find out when I should be receiving this material.

In addition to this problem, I have experienced multiple issues with my receivers. The receiver I am wanting to send back completely reset itself several months back. It went back to the beginning when you are first installing directv. I tried on several different occasions to get through to them at their 'generic number'. I went through their automated system. Eventually, the system told me they were experiencing high call volumes and to call back later or go to their website. Then the system hung up on me. Finally, after writing the BBB and complaining they called me. The person on the other end was not helpful and had no idea why the issue occured. Her answer to the problem was that there was a new update that should fix the problems. This is just one example of poor customer service.

I have also had multiple problems with the HD Receiver. It has frozen up on several occasions. There have been multiple times where I had to turn the power off to the receiver to reset the receiver. This has been a huge waste of my time. In addition, I have had 'technicians' come out to our house on a couple of occasions. During one visit, the technician had to replace the small piece that hooks to the back of the receiver. Prior to him coming out none of my HD local channels would come in on the receiver. Not that it matters, but this occurred during football season.

If this wasn't enough I have had installation problems with directv too. When I first had the service installed the 'installer' asked me where I wanted him to install the Dish. I told him the roof of our house. He then told me that was a problem because he didn't have a latter that would reach.

He then offered to put the dish on a wooden stake in the yard. I explained to him that I was getting married the following week at our house and did not want the dish out in the yard during our wedding. He promised he would come back and install the dish on the house prior to my wedding. No one showed up.

I have never experienced so many problems with a company in my life. The worst part is directv in my opinion doesn't value its current customers.