Dear Mr. Carey,
I am writing this on behalf of being a faithful DIRECTV customer for well over 15 years and in 4 states. Right now I reside in TX and I am appalled at how I am being treated. Let alone I am in the country and if the wind blows the wrong way I lose connection. Well I ended up calling to see why this was happening so often and at that time the customer service associate told me I had a free upgrade available for another box, so I said yes, needless to say my contract was well over the 2 year commitment from the time I ordered it from when we moved here. To make a long story short, my husband got laid off, and my hours were cut, so going through our finances we had to make cutbacks, DIRECTV was one of them, we could no longer afford the $98-$100 a month just to watch TV. I called to cancel and explained the situation, and I was told I have to pay an early termination fee!!!
Well when I signed the contract for the new upgrade box no one mentioned that it was also another 2 year contract, I thought it was just an agreement that I had received the box, had I been told this was another contract I would not have even bothered with the box. I was devistated when they said I had to pay well over $400 in fees, I didn't have the $100 a month to keep it, so where was I to get $400+??? I said I would have to make payments which I have been doing at $25 a month and I am down to $201 now. I have been harrassed by collecters telling me they will ruin my credit if I do not pay more, I cannot pay more. I called DIRECTV and asked them to stop the collections but they won't, there is nothing they can do, they want payment in full. I happened to mention that I was supposed to get $150 gift cards when I originally signed up and never received, all I kept getting on that was the runaround also, "talk to your local installers" and they would say call DIRECTV well that=BS. So it seems that after all my loyalty to DIRECTV I get screwed, NEVER AGAIN! I will never forget DIRECTV and will never refer, if I do I will warn them. Customer loyaty appreciation has become obsolete, what a shame. I thought that expressing my concerns would ease up, but I am just angrier thinking about it.

Sincerely,
Unsatisfied X-DIRECTV Customer

The directv VOD service is not a reliable service. Often the VOD does not download and when it does it can take hours or days to download. Many customers have complained about this issue and have not found a resolution to this problem. Directv often contribute this problem to the wireless router, but many customers use a hard wired router and have the same issues. Many of Directv customers are often frustrated. Even after changing routers and internet providers the same problem exist. Is there any concrete way to get to the bottom of this issue? If it is a Directv programming issue, software or hardware issue, they should tell the customers so they don't keep trying a futile fix. I am one of those frustrated customers and I know there are many more that don't know where to complain. If you complain about this issue on the Directv they will have you try a dozen different things and then blame it on your router. It is strange how many other wireless service do not have theses issue. For instance, my Netflix, PS3, XBOX, wireless Blueray player, and Roku all work great with any downloading/streaming problem. I can understand if there are issues with Directv VOD. Just let the customers Know you are trying to resolve it.For the record, Directv is a great soure of Intertainment. I enjoy the superior picture and audio quality if offers.

While living in Atlanta GA I subscribed to DirecTV HD service. Probably around 2002 or 2004. I paid out of my own pocket for 3 standard definitions DirecTV receivers, 1 DirecTV HD receiver and 1 HD Dish and triple LNB with mounting hardware. From the beginning I had problems with the HD part of my service. First I was told that it was never ordered. With continued problems receiving the HD channels I contacted a local satellite installer. They came out and checked over the DirecTV installers work and said the aim of the dish was not right for HD. They said that the design of the dish was not really very good to capture signals from the 3 satellites required for complete service. They re-aimed it best they could. No reliable HD service and regular SD service that would pixilated freeze and go out on cloudy days, during cold weather and never HD.

I put up with it for a little over a year. Then I cancelled my service. When I did DirecTV sent me a bill for over $200 for canceling. I pleaded with them that they never actually delivered to the terms of my contract in that they never actually provided me HD service and the SD was substandard.
They rejected my claim and proceeded to try and collect the cancellation fee. They said I had not called the service folks enough times to convince them that the service was really bad. I told them to consider that I had paid over $600 out of my pocket for all of the DirecTV equipment and why would I cancel service and loose my investment in all that worthless hardware if I did not have to because of no HD?
They never replied and continued to try and collect. I sent them the serial numbers of the receivers and said if they pay me for them I would pay them their cancellation fee. No response. Ultimately the bill has been sold to 3 different collection agencies. I continue to inform each of the situation.

Bottom line: DirecTV sucks. Its policies suck. Their people suck. The epitome of rotten customer service. An example of raping of the consumer.

I got a new tv and my son came to hook it up, he discovered that I don't have Hd, I thought I had it when they hooked up my satalitie, now I"m having to pay for a new box and get a new satalite, they told me I have to pay ten dollars extra a month for HD.I never read the paper work I just assumed I had Hd.when I ordered my service I was told that the Hd is free.I live on a fixed income and I thought I had free Hd.There are four other people on my dish, could you please help me, thanks linda neely

very very bad customer service and billing dept when contact either always phone hang ups about billing info. I have 2 account with directv not link 1 has no contract the other has, but was asked to end service with the contract service 3 week after service was hooked up and mailed back equipment and now they have put a $800.00 past due balance on my open account and disconnect service that was not link and different account numbers with no contract .